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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

AE
1 review
0 helpful votes
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I really appreciate Michelle A.'s help, who was quick in her response and immediately blocked the account. And also gave me additional tips on avoiding fraudulent activities.

Date of experience: October 8, 2019
Australia
1 review
0 helpful votes
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Failure to supply required work
October 10, 2019

Michelle A was very helpful in dealing with the issue regarding a freelancer whom has spent two weeks messing me around by not delivering the requested file for my printer to complete my new business cards. Even after I sent him an example and the written format instructions from my printer to complete the task, I have found freelancer to be a great place to get work done by very professional and helpful people, yet there will always be one that blemishes the reputation of others, The completed design the gentleman supplied was indeed perfect for my needs, so he can not be faulted for his abilities as a designer, only the contention that through the whole process I had to keep chasing him up to get the work done on time, sometimes a couple of days would pass before he'd contact me in response to a message only to ask me to wait while he undertook the work, furthermore adding time to the task at hand. The issue is not resolved yet, but we will have to view the out come over the next 48 hours. (I have only given 4 stars due to the fact that the issue has not yet been resolved)

Date of experience: October 8, 2019
Kenya
1 review
0 helpful votes
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It is a good online platform where employers and employees can meet and have each others needs satisfied.

Date of experience: October 8, 2019
India
1 review
0 helpful votes
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My account problem
October 11, 2019

I got solution. Now i will try to solve my problem. And start to work for freelancer. I would like to talk any customer care. But there is not any option.

Date of experience: October 8, 2019
Canada
1 review
0 helpful votes
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Customer Service
October 8, 2019

Michelle A. Was very helpful and addressed my issue promptly.

Date of experience: October 7, 2019
Pakistan
1 review
0 helpful votes
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Support
October 8, 2019

The site and service concept is great. Support need to improve. They are so rush to beg you to give 100% and the response

Date of experience: October 7, 2019
Viet Nam
1 review
0 helpful votes
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I have a problem with deposit. I want to refund money. Freelancer have a supporter Oscar J. Very good. I am very satisfied.

Date of experience: October 7, 2019
Romania
1 review
0 helpful votes
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Fast and polite
October 7, 2019

I had a pleasent experience as the team asnwered my questions real fast. It was a series of replies and the short timming made it pleasurable.

Date of experience: October 7, 2019
Saudi Arabia
1 review
0 helpful votes
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Super Customer service
October 7, 2019

I really enjoyed the quality of the provided services and info.

Date of experience: October 7, 2019
PS
1 review
0 helpful votes
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Problem with verifying address
October 7, 2019

It was easy to get information on what is wrong, and they clarify it

Date of experience: October 7, 2019
VE
1 review
0 helpful votes
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Excelente!
October 7, 2019

The attention was very good and it solves my problem besides it was very cordial Michelle A.

Date of experience: October 6, 2019
VE
1 review
0 helpful votes
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Support
October 6, 2019

Very nice and really, a great help. The support person is excellent

Date of experience: October 6, 2019
India
1 review
0 helpful votes
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Nice Support
October 6, 2019

Very good support by freelancer team. Very good site for professional.

Date of experience: October 6, 2019
Italy
1 review
0 helpful votes
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EXCELLENT
October 6, 2019

I had a big problem with an employer but with the help of Denyse F. That thanks to her abilities I am very happy now

Date of experience: October 6, 2019
California
1 review
0 helpful votes
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Awesome Support Team Service
October 6, 2019

Freelancer.com Support team was helped my issue with their dedicate & kindly service.

Actually I was happy with this support service.

Thank you again.

Date of experience: October 5, 2019
Australia
1 review
0 helpful votes
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Asking a question
October 5, 2019

Quick at answering my question as I am new to freelancer and still am unsure of some things

Date of experience: October 5, 2019
Lithuania
1 review
0 helpful votes
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Very helpful
October 5, 2019

Very helpful assistance, easy and nice to chat with, fast work, thank you!

Date of experience: October 5, 2019
India
1 review
0 helpful votes
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Fair assistance
October 5, 2019

Clear talk, to the point. Got the answer as expected in simple way.

Date of experience: October 5, 2019
Denmark
1 review
0 helpful votes
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Cooperative customer support Program
October 5, 2019

Excellent Support. Resolved my issue quickly. Thank you

Date of experience: October 5, 2019
India
1 review
0 helpful votes
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Very helpful
October 6, 2019

I just got a good man who solved my problem within 1 min. I was getting issues with the membership plan but Judith. J solved my problem. Many thanks, Judith. J!

Date of experience: October 4, 2019