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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very helpful
October 6, 2019

I just got a good man who solved my problem within 1 min. I was getting issues with the membership plan but Judith. J solved my problem. Many thanks, Judith. J!

Date of experience: October 4, 2019
Nigeria
1 review
0 helpful votes
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Review on Verification Isuue
October 5, 2019

The agent was very patient and handled my case very professionally. Most of the freelancer agents who have handled my support issues have been very polite

Date of experience: October 4, 2019
Pakistan
3 reviews
0 helpful votes
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Promise me you'll always remember: You're braver than you believe, and stronger than you seem, and smarter than you think."

Date of experience: October 4, 2019
Kenya
2 reviews
0 helpful votes
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On the 26th day of October 2019, I encountered some difficulty with a client and immediately reported the matter to the Freelancer Support Team. The team was very professional, and the matter was resolved to my satisfaction within a week. I was highly impressed and therefore gave them a rating of 10/10.

Thomas

Date of experience: October 4, 2019
Colorado
1 review
1 helpful vote
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Support
October 7, 2019

The site and service concept is great. Support need to improve. They are so rush to beg you to give 100% and the response is really poor.

Date of experience: October 4, 2019
Singapore
1 review
0 helpful votes
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Jessica B.
October 4, 2019

Very well done. Handled my problem with much ease.

Date of experience: October 3, 2019
Australia
1 review
0 helpful votes
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She was awesome
October 4, 2019

Fixed my issue right away.
I needed to close a contest i opened, which had incorrect details on it.
All fixed now.
God bless you Jessica

Date of experience: October 3, 2019
Canada
1 review
0 helpful votes
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I ran a contest on Freelancer and unfortunately, I wasn't satisfied with the results of the contest. I reached out to support and Oscar J. Assisted me and obtained me my refund. Thank you for this great service!

Date of experience: October 3, 2019
India
1 review
0 helpful votes
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Requested for a refund
October 3, 2019

I clicked on a membership plan by mistake, which I wanted a refund. And it all took only 10 minutes for this to happen. The chat agent was really good and had nice talking.

Date of experience: October 3, 2019
Israel
1 review
0 helpful votes
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Very helpful and costumer oriented
October 3, 2019

Very helpful and costumer oriented. Make me feel very safe to use the this platform

Date of experience: October 3, 2019
India
1 review
0 helpful votes
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Assistance in charge back issue
October 3, 2019

I have was waiting for this issue to get sorted since a long time... I even lost trust in freelancer and started working less here than usual... but today after chatting with Emeline L. This issues was finally sorted... she assisted me with the complaint that I files against a charge back... she was patient and verified the issue again and till the end... I am happy that the decision went in my favor... I can trust freelancer again now and work freely here... that even if something wrong happens due to fraud and unfair clients freelancer take cares of it.

Date of experience: October 3, 2019
Egypt
1 review
0 helpful votes
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Lovely
October 4, 2019

Love their speed reply and understanding and Rhian C is very cooperative and I want to connect with Rhian for my all freelancer issues. Freelancer team is great

Date of experience: October 3, 2019
Saudi Arabia
1 review
0 helpful votes
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So helpful
October 3, 2019

He's so helpful and political in talking, quick responses, thanks so much...

Date of experience: October 3, 2019
Philippines
1 review
0 helpful votes
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Facebook and cellphone number issue
October 3, 2019

I ask assistance from Denyse F. Because I was having problem with changing my phone number and connecting to facebook. My issues are not yet resolve but I was rest assured that the reason I can't change my number because the ID verification is not done yet and for the facebook she will for the issue to the right team. I hope it will resolve my issues.

Date of experience: October 3, 2019
Germany
1 review
0 helpful votes
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Josie G. Is the best
October 3, 2019

The helped me very fast and good. Thanks again Josie G.

Date of experience: October 3, 2019
Spain
1 review
0 helpful votes
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freelancer.com
October 3, 2019

Good work, took action quickly, explained the problem and solution.

Date of experience: October 3, 2019
Sri Lanka
1 review
0 helpful votes
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Awesome support
October 4, 2019

Eula provided a wonderful, timely support on my issues. He/She is a highly recommended customer care agent

Date of experience: October 2, 2019
California
2 reviews
0 helpful votes
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Smart and Very Helpful
October 4, 2019

Jessica immediately understood my problem and fixed things quickly with minimal questions. Better support than I expected

Date of experience: October 2, 2019
Bangladesh
1 review
0 helpful votes
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"Jessica B" was excellent to support with and was very responsive and provided updates on a timely manner. Courteous and professional and made beautiful Support me.
Thank you.

Regard
Farhad

Date of experience: October 2, 2019
Italy
1 review
0 helpful votes
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Great assistance
October 2, 2019

I have had the need to contact the support desk multiple time and they are always helpful and very kind.

Date of experience: October 2, 2019