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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I just got a good man who solved my problem within 1 min. I was getting issues with the membership plan but Judith. J solved my problem. Many thanks, Judith. J!
The agent was very patient and handled my case very professionally. Most of the freelancer agents who have handled my support issues have been very polite
On the 26th day of October 2019, I encountered some difficulty with a client and immediately reported the matter to the Freelancer Support Team. The team was very professional, and the matter was resolved to my satisfaction within a week. I was highly impressed and therefore gave them a rating of 10/10.
Thomas
Fixed my issue right away.
I needed to close a contest i opened, which had incorrect details on it.
All fixed now.
God bless you Jessica
I ran a contest on Freelancer and unfortunately, I wasn't satisfied with the results of the contest. I reached out to support and Oscar J. Assisted me and obtained me my refund. Thank you for this great service!
I clicked on a membership plan by mistake, which I wanted a refund. And it all took only 10 minutes for this to happen. The chat agent was really good and had nice talking.
Very helpful and costumer oriented. Make me feel very safe to use the this platform
I have was waiting for this issue to get sorted since a long time... I even lost trust in freelancer and started working less here than usual... but today after chatting with Emeline L. This issues was finally sorted... she assisted me with the complaint that I files against a charge back... she was patient and verified the issue again and till the end... I am happy that the decision went in my favor... I can trust freelancer again now and work freely here... that even if something wrong happens due to fraud and unfair clients freelancer take cares of it.
Love their speed reply and understanding and Rhian C is very cooperative and I want to connect with Rhian for my all freelancer issues. Freelancer team is great
He's so helpful and political in talking, quick responses, thanks so much...
I ask assistance from Denyse F. Because I was having problem with changing my phone number and connecting to facebook. My issues are not yet resolve but I was rest assured that the reason I can't change my number because the ID verification is not done yet and for the facebook she will for the issue to the right team. I hope it will resolve my issues.
Eula provided a wonderful, timely support on my issues. He/She is a highly recommended customer care agent
Jessica immediately understood my problem and fixed things quickly with minimal questions. Better support than I expected
"Jessica B" was excellent to support with and was very responsive and provided updates on a timely manner. Courteous and professional and made beautiful Support me.
Thank you.
Regard
Farhad
I have had the need to contact the support desk multiple time and they are always helpful and very kind.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

