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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was good. All Issues resolved as per expectation
Very kind assistance and immediate problem solving
She help me with the technicalities on how to file the cancellation of milestone payment since the freelancer did not delivered the work at all.
Good response from Michelle A. I got the answers that I was looking for and she was prompt with her answers
Didn't expect to get a compensation, though i feel that was right.
Freelancer.com should not allow scammers to get freelancers to do free work for them, whatever tricks they used - I've seen it happen and it's demotivating and lowers the credibility.
Maybe buying credits, like on Upwork.com would be a better plan.
Great support. I always have polite and professional chats. They are very helpful. They are always speedy to react and response in full volume.
I had the pleasure of using freelancer's online chat support with Denyse F. I came in a little hot-headed I admit and she handled my problem with expert professionalism. I expressed that I had accidentally been signed up three months of freelancer not having used their services a single time (even though I accidentally signed up for a trial a few months ago). As an act of good will she refunded two of my three months of charges when I was about to put Freelancer.com on my personal blacklist. I am in a pinch financially at the moment so getting that refund was a major blessing for me. Thank you Denyse, I will surely consider re-subscribing to Freelancer.com in the future solely because of you!
Recently I encountered a problem.
In this, I accidentally gave the wrong routing number while giving withdrawals and the money and account were transferred due to which I could not cancel. And I didn't know what to do.
In the meantime, I was very happy to talk to the Freelancer Support Team and regain my confidence again.
Thank You Freelancer.com
Very helpful and get a great service. (Jennifer M.) Give me a great service and solve my problem. Thank you so much.
Michelle A quickly and easily assisted me in solving a problem.
It provide me a way of earning and i am still a student a i am earning about 1000$ thanks i suggest to all of the users use it and earn money
So quick and easy process - and super polite as well
They follow up on my problem and helped me to solve my problem.
I am very appreciated for this supporting.
Thank you, Andrew and all support team.
It was very goof experiance I was really worried but she/he handle the situation in a preety good manner. Thanks
Easy & Clear answers very patient and she has completed the task that i wanted to make so great support :D
I am very impressed by Noelle' good support. Really helpful. Fast reply and resolution.
In the future, I will contact him again
I accidentally awarded a contest within a few hours of opening. The customer services agent very sensibly contacted both parties to resolve the issue. And made a thought out judgement when an agreement could not be reached. The fact that it felt like some one actually looked at the issue and made decisions based on the facts was fantastic.
I was expecting a standard bland email/response
Thank you for your help. It has helped me to trust the freelancer site for future use.
Eula is very kind and good supporter. Eula answered my questions quickly. Thank you for your assistance
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

