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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great chat
October 2, 2019

Polite person Polite person Polite person Polite person Polite person Polite person Polite person Polite person Polite person

Date of experience: October 2, 2019
India
1 review
0 helpful votes
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Regarding projects help
October 2, 2019

It was good. All Issues resolved as per expectation

Date of experience: October 2, 2019
Hungary
1 review
0 helpful votes
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Account reopening
October 2, 2019

Very kind assistance and immediate problem solving

Date of experience: October 2, 2019
Qatar
1 review
0 helpful votes
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Great Customer Service!
October 2, 2019

She help me with the technicalities on how to file the cancellation of milestone payment since the freelancer did not delivered the work at all.

Date of experience: October 2, 2019
Australia
1 review
0 helpful votes
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Deposit feedback
October 2, 2019

Good response from Michelle A. I got the answers that I was looking for and she was prompt with her answers

Date of experience: October 1, 2019
Romania
1 review
0 helpful votes
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Nice one
October 2, 2019

Didn't expect to get a compensation, though i feel that was right.
Freelancer.com should not allow scammers to get freelancers to do free work for them, whatever tricks they used - I've seen it happen and it's demotivating and lowers the credibility.
Maybe buying credits, like on Upwork.com would be a better plan.

Date of experience: October 1, 2019
Belarus
1 review
0 helpful votes
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Freelancer`s support
October 1, 2019

Great support. I always have polite and professional chats. They are very helpful. They are always speedy to react and response in full volume.

Date of experience: October 1, 2019
Washington
1 review
1 helpful vote
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I had the pleasure of using freelancer's online chat support with Denyse F. I came in a little hot-headed I admit and she handled my problem with expert professionalism. I expressed that I had accidentally been signed up three months of freelancer not having used their services a single time (even though I accidentally signed up for a trial a few months ago). As an act of good will she refunded two of my three months of charges when I was about to put Freelancer.com on my personal blacklist. I am in a pinch financially at the moment so getting that refund was a major blessing for me. Thank you Denyse, I will surely consider re-subscribing to Freelancer.com in the future solely because of you!

Date of experience: October 1, 2019
Bangladesh
1 review
2 helpful votes
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Withdraw Funds.
October 1, 2019

Recently I encountered a problem.
In this, I accidentally gave the wrong routing number while giving withdrawals and the money and account were transferred due to which I could not cancel. And I didn't know what to do.
In the meantime, I was very happy to talk to the Freelancer Support Team and regain my confidence again.
Thank You Freelancer.com

Date of experience: October 1, 2019
Bangladesh
1 review
0 helpful votes
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Great service
October 1, 2019

Very helpful and get a great service. (Jennifer M.) Give me a great service and solve my problem. Thank you so much.

Date of experience: October 1, 2019
Florida
1 review
0 helpful votes
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Great and quick help!
October 1, 2019

Michelle A quickly and easily assisted me in solving a problem.

Date of experience: September 30, 2019
Pakistan
1 review
0 helpful votes
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It provide me a way of earning and i am still a student a i am earning about 1000$ thanks i suggest to all of the users use it and earn money

Date of experience: September 30, 2019
GB
1 review
0 helpful votes
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Noel is a superstar
September 30, 2019

So quick and easy process - and super polite as well

Date of experience: September 30, 2019
Armenia
1 review
0 helpful votes
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They follow up on my problem and helped me to solve my problem.
I am very appreciated for this supporting.

Thank you, Andrew and all support team.

Date of experience: September 30, 2019
Australia
1 review
0 helpful votes
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Very good and understanding
September 30, 2019

It was very goof experiance I was really worried but she/he handle the situation in a preety good manner. Thanks

Date of experience: September 29, 2019
1 review
1 helpful vote
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Helpful!
September 29, 2019

Mishelle went as far as messaging a client to resolve my issue, when my contact had been broken. I am glad to have my problem resolved by her!

Date of experience: September 28, 2019
Serbia
1 review
1 helpful vote
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Outstanding Support :)
September 29, 2019

Easy & Clear answers very patient and she has completed the task that i wanted to make so great support :D

Date of experience: September 28, 2019
LA
1 review
2 helpful votes
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Very good assistant
September 28, 2019

I am very impressed by Noelle' good support. Really helpful. Fast reply and resolution.
In the future, I will contact him again

Date of experience: September 28, 2019
GB
1 review
1 helpful vote
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Fantastic thought out respouse
September 28, 2019

I accidentally awarded a contest within a few hours of opening. The customer services agent very sensibly contacted both parties to resolve the issue. And made a thought out judgement when an agreement could not be reached. The fact that it felt like some one actually looked at the issue and made decisions based on the facts was fantastic.
I was expecting a standard bland email/response

Thank you for your help. It has helped me to trust the freelancer site for future use.

Date of experience: September 28, 2019
RU
1 review
0 helpful votes
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Kind assistance
September 30, 2019

Eula is very kind and good supporter. Eula answered my questions quickly. Thank you for your assistance

Date of experience: September 27, 2019