Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Macall was very professional and helpful in explaining the freelancer verification process and its benefits to me. His style helped me quickly opt in.
Rhian C helped me out with my problem. He was superefficient and extremely nice, solved my problem in very little time. Could say goodbye cause my internet went off. Amazing customer service. Thumbs up!
Thanks. The guy tried to help me. Thank you very much. I hope that you will fix my issue. With best regards.
Eula is very kind and good agent. He considered my issues carefully and provided fair and correct offer. I recommend highly. Thank you so much!
I feel very good to talk him they assist me very well
I really appreciate,
Also want to give them 5 start and out of it if possible
Whever i talked with support they always give a better resolution.
Thanks you so much
I have recently talk with Rhian C (Freelancer Support Team person) they have help and guide me very perfectly & also in detail.
Also before i have also talk with other Support Team persons of Freelancer who has guide me a lot and explain and resolved all my queries and issues very perfectly and nicely.
Lastly, i'm feeling glad and proud that i am with Freelancer and i have such a sort of awesome and fast support team, keep it up...
Thank you to Freelancer and its Support team again.
Rhian C assisted very well hope my issues will resolved regarding to my withdraw funds, i had nice experience talking to Rhian c and satisfied with his response
After making wrong accepting a project with wrong info about work, I ask to cancel it and return money for commission back to me. It was made by support service so fast. I'm glad by work of support service of freelancer.com!
My queries have been solved but I have suggested a feature to add on your site. So please look our conversion and please update the feature in the future update of your site. I will be very glad full if you think about this feature
I had a problem, he told me quickly what I had to do he was extremely quick to answer me, he is very courteous which makes me want to leave him a comment
This platform is very Insecure for services providers. I worked on a programming + web design project which took me two months to complete it. After the employer had released milestones and payments. After Freelancer.com deducted their commission, its staff refused to let me withdraw my share of that hard-earned money. Reason: They were trying to verify the employer's identity. (this employer completed 77 projects in the past.) Every time I talked to them, they would send an email and request that employer to upload some documents. The employer never bothered to respond to those emails. Its been almost two months and I'm still struggling to get my money and they are still asking me to wait and wait for an indefinite experience. Check some screenshots of my chats with their support
It was very helpful, i appreciated the time they took to sort through it. Debra was very patient and knowledgeable.
Though very simple I could not renew my membership myself. Mr. Daphne G. Helped me by giving instructions step by step and made me active member of freelancer.com
She was very helpful with my problem authenticating my Debit card.
I was glad to to have right and helpful person as I did.
Thank You very much
It was very helpful and i was guided properly to my problem hope it will be resolved soon. Thankyou again for your support
Phoebe is a good listener, she not only helped me but also advised me how to avoid the mistakes i have done in my first project posting. Kudos for the attitude and approvach
Hi,
Eula is wonderful executive of freelancer as she helped me with best.
Thanks Eula for your help.
Michelle A. Was very helpful in helping me finish my application for the preferred freelancer program. She was thorough as she helped me and I left the chat with no doubts.
I liked how he treated me and the solution to my problem he did thanks, very good service obtained...
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

