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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
1 helpful vote
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Verified freelancer invitation
September 28, 2019

Macall was very professional and helpful in explaining the freelancer verification process and its benefits to me. His style helped me quickly opt in.

Date of experience: September 27, 2019
Italy
1 review
3 helpful votes
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Efficient, kind and quick
September 27, 2019

Rhian C helped me out with my problem. He was superefficient and extremely nice, solved my problem in very little time. Could say goodbye cause my internet went off. Amazing customer service. Thumbs up!

Date of experience: September 27, 2019
Armenia
1 review
1 helpful vote
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Thank you for supporting me
September 27, 2019

Thanks. The guy tried to help me. Thank you very much. I hope that you will fix my issue. With best regards.

Date of experience: September 27, 2019
Brazil
1 review
1 helpful vote
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Eula is very kind and good agent. He considered my issues carefully and provided fair and correct offer. I recommend highly. Thank you so much!

Date of experience: September 26, 2019
India
1 review
0 helpful votes
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Very happy with resolution
September 26, 2019

I feel very good to talk him they assist me very well
I really appreciate,

Also want to give them 5 start and out of it if possible

Whever i talked with support they always give a better resolution.

Thanks you so much

Date of experience: September 26, 2019
India
1 review
3 helpful votes
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Awesome Guidance
September 27, 2019

I have recently talk with Rhian C (Freelancer Support Team person) they have help and guide me very perfectly & also in detail.

Also before i have also talk with other Support Team persons of Freelancer who has guide me a lot and explain and resolved all my queries and issues very perfectly and nicely.

Lastly, i'm feeling glad and proud that i am with Freelancer and i have such a sort of awesome and fast support team, keep it up...

Thank you to Freelancer and its Support team again.

Date of experience: September 26, 2019
Pakistan
1 review
1 helpful vote
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Nice experience to talk with team member
September 26, 2019

Rhian C assisted very well hope my issues will resolved regarding to my withdraw funds, i had nice experience talking to Rhian c and satisfied with his response

Date of experience: September 26, 2019
RU
1 review
0 helpful votes
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After making wrong accepting a project with wrong info about work, I ask to cancel it and return money for commission back to me. It was made by support service so fast. I'm glad by work of support service of freelancer.com!

Date of experience: September 25, 2019
India
1 review
0 helpful votes
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Feature update
September 25, 2019

My queries have been solved but I have suggested a feature to add on your site. So please look our conversion and please update the feature in the future update of your site. I will be very glad full if you think about this feature

Date of experience: September 25, 2019
France
1 review
0 helpful votes
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Very good!
September 25, 2019

I had a problem, he told me quickly what I had to do he was extremely quick to answer me, he is very courteous which makes me want to leave him a comment

Date of experience: September 25, 2019
Pakistan
1 review
3 helpful votes
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My Worst Experience as a Freelancer
September 25, 2019

This platform is very Insecure for services providers. I worked on a programming + web design project which took me two months to complete it. After the employer had released milestones and payments. After Freelancer.com deducted their commission, its staff refused to let me withdraw my share of that hard-earned money. Reason: They were trying to verify the employer's identity. (this employer completed 77 projects in the past.) Every time I talked to them, they would send an email and request that employer to upload some documents. The employer never bothered to respond to those emails. Its been almost two months and I'm still struggling to get my money and they are still asking me to wait and wait for an indefinite experience. Check some screenshots of my chats with their support

+1
Date of experience: September 25, 2019
Missouri
1 review
0 helpful votes
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Resolve funding issue
September 25, 2019

It was very helpful, i appreciated the time they took to sort through it. Debra was very patient and knowledgeable.

Date of experience: September 24, 2019
India
1 review
0 helpful votes
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Excellent Help from Support Tesm
September 24, 2019

Though very simple I could not renew my membership myself. Mr. Daphne G. Helped me by giving instructions step by step and made me active member of freelancer.com

Date of experience: September 24, 2019
Sri Lanka
1 review
0 helpful votes
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Awesome
September 24, 2019

The support person was very helpful. Friendly communication was very good. Spoke very calmly and always very comforting.

Date of experience: September 24, 2019
Serbia
1 review
0 helpful votes
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Noelle
September 24, 2019

She was very helpful with my problem authenticating my Debit card.
I was glad to to have right and helpful person as I did.

Thank You very much

Date of experience: September 24, 2019
Pakistan
1 review
0 helpful votes
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Feedback to Noelle
September 23, 2019

It was very helpful and i was guided properly to my problem hope it will be resolved soon. Thankyou again for your support

Date of experience: September 23, 2019
India
1 review
0 helpful votes
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Phoebe is a good listener, she not only helped me but also advised me how to avoid the mistakes i have done in my first project posting. Kudos for the attitude and approvach

Date of experience: September 23, 2019
India
1 review
0 helpful votes
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Eula helped me alot
September 23, 2019

Hi,

Eula is wonderful executive of freelancer as she helped me with best.

Thanks Eula for your help.

Date of experience: September 22, 2019
Japan
1 review
0 helpful votes
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Thank you Michelle A.
September 23, 2019

Michelle A. Was very helpful in helping me finish my application for the preferred freelancer program. She was thorough as she helped me and I left the chat with no doubts.

Date of experience: September 22, 2019
DO
1 review
0 helpful votes
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Very kind and courteous
September 23, 2019

I liked how he treated me and the solution to my problem he did thanks, very good service obtained...

Date of experience: September 22, 2019