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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
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Deleting a Skill
September 23, 2019

Very helpful assistance and Javier gave me easy to follow instructions. Excellent and very prompt assistance.

Date of experience: September 22, 2019
India
1 review
0 helpful votes
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Withdraw money
September 23, 2019

Janella L.

Helped me and guided to solve my problem and responded fast.
Thank You Very Much.

Thanks
Urvashi D.

Date of experience: September 22, 2019
Bulgaria
1 review
0 helpful votes
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The support service has been astonishing. I got quick and detailed responses to all of my questions. I'm impressed with the positive attitude and willingness to help of Chad P. From Freelancer.com Support Team. I hope I have some issues with freelancer in the future, to be connected with him again.

Date of experience: September 22, 2019
India
1 review
0 helpful votes
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Endorsement for Barry N.
September 23, 2019

The Support person that I had a chat with, was really helpful, supportive, and of a great assistance to me, He helped me to get my refund and handled all of requests and questions very gracefully and professionally.

Date of experience: September 22, 2019
VE
1 review
0 helpful votes
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I got a suspicious offer and she managed to tell me that the account is illegitimate, thanks!. She answered me very well and very fast, excellent

Date of experience: September 21, 2019
India
1 review
0 helpful votes
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Excellent Customer service till date
September 22, 2019

Josie G was really patient in understanding my issues and gave proper attention to what I said. She was quick with replies on chat and gave resolutions to all my concerns. Keep up the good work Josie G. Good Luck. Thanks for the support. TC.

Date of experience: September 21, 2019
India
1 review
0 helpful votes
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Best Support
September 23, 2019

Eula provide me Great Support.

She checked the details and provide me solution quickly.

Highly recommend

Date of experience: September 21, 2019
Texas
1 review
0 helpful votes
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GREAT EXPERIENCE
September 22, 2019

I had a GREAT experience with Freelancer and with Ali (https://www.freelancer.com/u/GorillaDezines). Not only is she TALENTED but she was EXTREMELY PATIENT, we went back and forth numerous times with changes to a logo. Not once did she balk. She PROMPTLY responded to every message and her communications were clear and professional, she seemed to REALLY care about me being happy with the design, I can't say enough good things about her!

Date of experience: September 21, 2019
Algeria
1 review
0 helpful votes
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Professional
September 23, 2019

Thank you Eula for being helpful and so professional, You were quick to respond to my request.
Everytime I chat with customer support in Freelancer.com they always respond quickly, efficiently and with great professionalism.

Thank you Freelancer.com team :)

Date of experience: September 21, 2019
Nigeria
1 review
0 helpful votes
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It was great chat with the agent Emeline
September 21, 2019

I love the way the Emeline replied my chat... Am glad am getting a refund as a one time courtesy. Thqnk you very much.

Date of experience: September 21, 2019
Georgia
1 review
0 helpful votes
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Unfamiliar Charge
September 21, 2019

Emeline L. Helped me and guided to solve my problem. Responded fast and was kind enough to understand my problem

Date of experience: September 21, 2019
AE
1 review
0 helpful votes
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EXCELLANT
September 21, 2019

It was so helpful, I really appreciate RHIAN C. EFFORT
He explained very clearly the solution and I make it up
Thanks

Date of experience: September 21, 2019
NL
1 review
0 helpful votes
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Rhian C
September 21, 2019

Rhian spent a lot of time helping me sort out a problem with the chat function. Rhina pored over screenshots, tried different things. Problem solved

Date of experience: September 21, 2019
Bangladesh
1 review
0 helpful votes
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Withdraw Pending
September 21, 2019

She is great to Disscuss anything. I informed her to assist me on pending withdrawal. Anyway solved it. Thank you

Date of experience: September 20, 2019
Italy
1 review
0 helpful votes
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Judith J.
September 21, 2019

SHE ANSWERED ME VERY FAST AND IN A VERY ACCURATE WAY. THANK YOU SO MUCH FOR YOUR RELIABILITY AND PROFESSIONALISM.

Date of experience: September 20, 2019
Romania
1 review
1 helpful vote
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Janella review
September 20, 2019

It was ok to get some answers. By the feminine side :). She was very prompt and answered me fast enough. I did not, get any photo from her :P, but i guess she smiled in the end..

Date of experience: September 20, 2019
Latvia
1 review
0 helpful votes
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Adeline
September 20, 2019

Very helpful and fast! Had a small problem that was resolved in no time and without any problems. Very polite aswell. Loved it!

Date of experience: September 20, 2019
India
1 review
0 helpful votes
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Awesome!
September 20, 2019

First time connect with freelance support on my bids issue & Rhian C. Helped me throughout the process. Rhian C. Is very supportive, keep notes of my points and in the end, helps me out and as well as freelancer terms on buying a promotion - One month free plus membership.

Thanks again.

Date of experience: September 20, 2019
Germany
1 review
0 helpful votes
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Helping
September 20, 2019

Very friendly and helpful: my problem was solved within a few minutes. I made a mistake in the rating and Adeline was correcting it.

Date of experience: September 20, 2019
VE
1 review
0 helpful votes
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Perfect support
September 22, 2019

All my issues with projects and employers are perfectly managed and solved after requesting help to the support team. Specially rewards for this guys: Garth T. And Judith J.

Date of experience: September 19, 2019