Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow samuel L.
Unfollow samuel L.
Share Review
Report Review

Cancelling milestone
September 19, 2019

Rhian C. Is very comprehensive and resolve issues very quickly.

I would like to recreate the milestones I have marked to cancelation,
And Rhian C. Will contact my freelancer for me to resolve this problem.

Date of experience: September 19, 2019
Pakistan
1 review
0 helpful votes
Follow Sami O.
Unfollow Sami O.
Share Review
Report Review

Wonderful Support
September 19, 2019

He is very quick and very clear and helpful in resolving my problem, i highly appreciate his effort and wish him success!

Date of experience: September 19, 2019
Chile
1 review
0 helpful votes
Follow Rose Z.
Unfollow Rose Z.
Share Review
Report Review

Job offer is a fraud
September 19, 2019

An employer contacted me through the application, then asked me to interview in an external chat and after a somewhat strange interview he asked me to deposit 200 dollars in a company account

Date of experience: September 19, 2019
Georgia
1 review
0 helpful votes
Follow Desmond Y.
Unfollow Desmond Y.
Share Review
Report Review

Lyndon S.
September 19, 2019

Great customer service fast and knowledgeable. First i didnt know how to process an accidental deposit when trying to create milestone. Lyndon helped me out with her/his fast customer service. She even gave links to every situation that could best help. Awesome staff freelancer has. Keep it up

Date of experience: September 18, 2019
GB
1 review
0 helpful votes
Follow Adilah N.
Unfollow Adilah N.
Share Review
Report Review

Great
September 19, 2019

Lyndon S is a greate support person and he helped me to sort out the problem he make all things clear to me to better understand

Date of experience: September 18, 2019
Bulgaria
1 review
0 helpful votes
Follow Asia H.
Unfollow Asia H.
Share Review
Report Review

Scammers
September 18, 2019

Hello. I had a problem with one of the users/employers. Turned out he was a scam and i gave him some of my information. Rhian was very helpful, he advised me on how to continue using your platform next time to avoid dealing with such situation. Thank you!

Date of experience: September 18, 2019
Turkiye
1 review
0 helpful votes
Follow Nihan S.
Unfollow Nihan S.
Share Review
Report Review

Perfect!
September 18, 2019

With many different jobs you can always improve yourself and make money at the same time. Thank you!

Date of experience: September 18, 2019
India
1 review
0 helpful votes
Follow Chetan T.
Unfollow Chetan T.
Share Review
Report Review

I am working with freelancer.com from last 5+ years, this is the best and legitimate freelancing sites in the world, Have great award winning support which available 24/7 to help you on the issues, Whatever rules and regulations they have is for freelancer and employer security purpose only. I have issue with the funds locking, They have provided nice resolution to it, And I am very satisfactory due to it. A++++++ support they have. Thank you to freelancer.com community and support too.

Date of experience: September 18, 2019
PS
1 review
0 helpful votes
Follow Mohammed E.
Unfollow Mohammed E.
Share Review
Report Review

Thank for Mr. Adeline
September 18, 2019

Thank a lot, Mr. Adeline, you were a very patient and helpful person for my questions, really thank you.

Date of experience: September 18, 2019
South Africa
1 review
0 helpful votes
Follow Vivian A.
Unfollow Vivian A.
Share Review
Report Review

Phoebe was quite helpful
September 19, 2019

Phoebe was quite helpful. She kept on asking for more details on the issue and promised to help. I will follow up in two days and hope the issue is resolved completely and my project finalised

Date of experience: September 17, 2019
Bangladesh
1 review
0 helpful votes
Follow Mamun A.
Unfollow Mamun A.
Share Review
Report Review

Jennifer M.is a helpful member of the freelancer.com support team. She replied me fast and listen to my concern carefully. He tried to solve my issue.

Date of experience: September 17, 2019
Malaysia
1 review
0 helpful votes
Follow Jack H.
Unfollow Jack H.
Share Review
Report Review

Jennifer M very helpful CS
September 18, 2019

I accidentally subscribed to annual plan of freelancer, and Jennifer M has been very helpful in helping me getting refund thanks thanks thanks <3

Date of experience: September 17, 2019
Canada
1 review
0 helpful votes
Follow Richard G.
Unfollow Richard G.
Share Review
Report Review

Great service
September 18, 2019

I had a question about refunding a deposit I made and never used, Judith J. Took care of it in seconds, no hassles, quick and easy. Thanks Judith

Date of experience: September 17, 2019
India
1 review
0 helpful votes
Follow Viki S.
Unfollow Viki S.
Share Review
Report Review

Good
September 17, 2019

Apart from crappy conversion rate, Its good and even better than money hogging services like Upwork and Fiverr...

Date of experience: September 17, 2019
India
1 review
0 helpful votes
Follow Ziya Y.
Unfollow Ziya Y.
Share Review
Report Review

Rhian Excellent Support Member
September 17, 2019

Rhian is a good agent on freelancer. He replied me very politly and listenmy issue carefully. Rhian solved my issue and assuring me to finalize soon :)

Date of experience: September 17, 2019
Greece
1 review
0 helpful votes
Follow Panos E.
Unfollow Panos E.
Share Review
Report Review

Phoebe C. You are fantastic
September 17, 2019

Phoebe, you are fantastic. She is helped me with my problem. Quick and very kind. Keep up the good work.

Date of experience: September 17, 2019
GB
1 review
0 helpful votes
Follow Dan L.
Unfollow Dan L.
Share Review
Report Review

Great quick service
September 17, 2019

Michelle A. Was very helpful and was quick to sort my issue out. Have been a member of freelancer for years and have always been happy with their service

Date of experience: September 16, 2019
Illinois
1 review
0 helpful votes
Follow Ngandu B.
Unfollow Ngandu B.
Share Review
Report Review

Okay
September 16, 2019

I was not pleased with the quality of the contest submissions. From my vantage point, too many of the contestants do not take the time to fully understand what is expected of the contest host.

Date of experience: September 16, 2019
GB
1 review
0 helpful votes
Follow Ajith P.
Unfollow Ajith P.
Share Review
Report Review

Transaction Enquiry
September 16, 2019

I had an issue with transactions, but when I contacted freelancer.com, I had a talk with Janella L, the experience has been amazing.

Date of experience: September 16, 2019
Philippines
1 review
0 helpful votes
Follow carmelo m.
Unfollow carmelo m.
Share Review
Report Review

You are great!
September 16, 2019

It's really fun and exciting to be part of the Freelancer family. As long as I can design, I will never leave my Freelancer family. Great and awesome to be here.

Date of experience: September 16, 2019