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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Rhian C. Is very comprehensive and resolve issues very quickly.
I would like to recreate the milestones I have marked to cancelation,
And Rhian C. Will contact my freelancer for me to resolve this problem.
He is very quick and very clear and helpful in resolving my problem, i highly appreciate his effort and wish him success!
An employer contacted me through the application, then asked me to interview in an external chat and after a somewhat strange interview he asked me to deposit 200 dollars in a company account
Great customer service fast and knowledgeable. First i didnt know how to process an accidental deposit when trying to create milestone. Lyndon helped me out with her/his fast customer service. She even gave links to every situation that could best help. Awesome staff freelancer has. Keep it up
Hello. I had a problem with one of the users/employers. Turned out he was a scam and i gave him some of my information. Rhian was very helpful, he advised me on how to continue using your platform next time to avoid dealing with such situation. Thank you!
I am working with freelancer.com from last 5+ years, this is the best and legitimate freelancing sites in the world, Have great award winning support which available 24/7 to help you on the issues, Whatever rules and regulations they have is for freelancer and employer security purpose only. I have issue with the funds locking, They have provided nice resolution to it, And I am very satisfactory due to it. A++++++ support they have. Thank you to freelancer.com community and support too.
Thank a lot, Mr. Adeline, you were a very patient and helpful person for my questions, really thank you.
Phoebe was quite helpful. She kept on asking for more details on the issue and promised to help. I will follow up in two days and hope the issue is resolved completely and my project finalised
Jennifer M.is a helpful member of the freelancer.com support team. She replied me fast and listen to my concern carefully. He tried to solve my issue.
I accidentally subscribed to annual plan of freelancer, and Jennifer M has been very helpful in helping me getting refund thanks thanks thanks <3
I had a question about refunding a deposit I made and never used, Judith J. Took care of it in seconds, no hassles, quick and easy. Thanks Judith
Rhian is a good agent on freelancer. He replied me very politly and listenmy issue carefully. Rhian solved my issue and assuring me to finalize soon :)
Phoebe, you are fantastic. She is helped me with my problem. Quick and very kind. Keep up the good work.
Michelle A. Was very helpful and was quick to sort my issue out. Have been a member of freelancer for years and have always been happy with their service
I was not pleased with the quality of the contest submissions. From my vantage point, too many of the contestants do not take the time to fully understand what is expected of the contest host.
I had an issue with transactions, but when I contacted freelancer.com, I had a talk with Janella L, the experience has been amazing.
It's really fun and exciting to be part of the Freelancer family. As long as I can design, I will never leave my Freelancer family. Great and awesome to be here.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

