Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
Follow Syerra V.
Unfollow Syerra V.
Share Review
Report Review

Excellent service
October 23, 2019

Great services, nice talking with customer. Easy and understand

Date of experience: October 23, 2019
California
1 review
0 helpful votes
Follow Jin L.
Unfollow Jin L.
Share Review
Report Review

I had a difficulties with my withdrawal a few days ago. So, I had a talk with Jennifer M, a member from support team of freelancer.com. I didn't have any difficulties having a talk because of his kind help. So, I appreciated to him a lot. Thanks again.

Date of experience: October 23, 2019
Bangladesh
1 review
0 helpful votes
Follow Nathalie E.
Unfollow Nathalie E.
Share Review
Report Review

Very good
October 23, 2019

Thanks for cooperating well. I thank him for cooperating well. He helped very well. I wish him more help in the future. I wish him well.

Date of experience: October 22, 2019
Viet Nam
1 review
0 helpful votes
Follow le J.
Unfollow le J.
Share Review
Report Review

Good
October 23, 2019

I have met problem at verify information

But i did not what problem i was meeting

He was help me any thing

Thank you

Date of experience: October 22, 2019
Pakistan
1 review
0 helpful votes
Follow Muhammad D.
Unfollow Muhammad D.
Share Review
Report Review

Withdraw Problem
October 23, 2019

I am having problem while withdraw but now i know everything because of Jessica

Date of experience: October 22, 2019
Saudi Arabia
1 review
0 helpful votes
Follow zobia H.
Unfollow zobia H.
Share Review
Report Review

I m new to this platform and encountered some scam employers but Jennifer. M assisted me so well and resolved problem quickly. Thanks to her.

Date of experience: October 22, 2019
Pakistan
1 review
0 helpful votes
Follow Taimoor Z.
Unfollow Taimoor Z.
Share Review
Report Review

Withdraw
October 22, 2019

Excellent behavior with me and solve actually what I want really want.
Thank you

Date of experience: October 22, 2019
Wycliffe O.
Kenya
1 review
0 helpful votes
Follow Wycliffe O.
Unfollow Wycliffe O.
Share Review
Report Review

Chat with Customer Care
October 22, 2019

I was able to resolve the problem within a short time. I am really thankful

Date of experience: October 22, 2019
Viet Nam
1 review
0 helpful votes
Follow Toan V.
Unfollow Toan V.
Share Review
Report Review

Jennifer M
October 24, 2019

Jennifer M gave me a great supportand help me in all steps with great information she had.
Freelancer

Date of experience: October 21, 2019
Massachusetts
1 review
0 helpful votes
Follow Benjamin V.
Unfollow Benjamin V.
Share Review
Report Review

Solved Security Issue
October 22, 2019

Great response time, to solve my security issue.
AS a new user, I was contacted by another user, with an offer to talk via Skype. I brought this to the attention of the support team, and they solved the issue promptly.

Date of experience: October 21, 2019
Brazil
1 review
0 helpful votes
Follow Thais T.
Unfollow Thais T.
Share Review
Report Review

Fake employer
October 22, 2019

I have received the best assistence in this case some employer ask me incorrect fee, but It was solve and now is everything ok again. Thank you so much! :)

Date of experience: October 21, 2019
Hong Kong
1 review
0 helpful votes
Follow Ammara T.
Unfollow Ammara T.
Share Review
Report Review

Highly Satisfied
October 23, 2019

Jennifer M. Gave me an excellent support service about my membership. I am really satisfied with Freelancer.com and the whole team. Thank you so much

Date of experience: October 21, 2019
Bangladesh
1 review
0 helpful votes
Follow JAMRUL M.
Unfollow JAMRUL M.
Share Review
Report Review

Getting Verified
October 23, 2019

I really appreciate you discussing the Getting Verified profile. I didn't know about this opportunity.
Thank you for your clear clarification.

Date of experience: October 21, 2019
Kenya
1 review
0 helpful votes
Follow Moses E.
Unfollow Moses E.
Share Review
Report Review

Mr kurui
October 22, 2019

I was satisfied with the response I was given by Michelle A. For days I had a problem with Identity verification.

Date of experience: October 20, 2019
Pakistan
1 review
0 helpful votes
Follow Rasif A.
Unfollow Rasif A.
Share Review
Report Review

AWESOME SERVICE
October 23, 2019

Freelancer support is excellent, it has been a while i have been on freelancing websites and from my experience, the support level of the freelancer team is amazing.
Immediately replying, solving all problems.
Agent from freelancer support Jennifer M. Helped me in my problems regarding a contest i created. Really great help.
Thumbs up. 5 star from my side.

Date of experience: October 20, 2019
BO
1 review
0 helpful votes
Follow Sanddy B.
Unfollow Sanddy B.
Share Review
Report Review

The person was very kind
October 23, 2019

I needed to cancel my membership and also close the freelancer account so I contacted the online support through chat and my problem was solved successfully, I decided to do it because in principle I thought I would find many projects for Spanish speakers but it was not, it would be a loss of time continue there being so much competition with excellent level of the English language

Date of experience: October 20, 2019
Florida
1 review
0 helpful votes
Follow Heidi U.
Unfollow Heidi U.
Share Review
Report Review

Extremely helpful and quick
October 22, 2019

Michelle A. Assisted me with a customer service question and got it fixed and taken care of very quickly. Thank you for your help!

Date of experience: October 20, 2019
Sri Lanka
1 review
0 helpful votes
Follow Buddhika H.
Unfollow Buddhika H.
Share Review
Report Review

Satisfied
October 20, 2019

I was reporting about a bad employer so it's done.

Date of experience: October 19, 2019
Canada
1 review
0 helpful votes
Follow Amirhossein M.
Unfollow Amirhossein M.
Share Review
Report Review

Perfect support
October 20, 2019

Nathalie D. Gave me a great support about refunding and help me in all steps with great information she had

Date of experience: October 19, 2019
Australia
1 review
0 helpful votes
Follow Denise S.
Unfollow Denise S.
Share Review
Report Review

Jessica B
October 19, 2019

She has helped me on numerous occasions and is very fast and helpful

Date of experience: October 19, 2019