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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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It was nice
October 28, 2019

The support crew were friendly and patient. I hope they keep up their performance. It will be a bit helpful if support crew can reply to me quicker when I use ticket.

Date of experience: October 28, 2019
Latvia
1 review
0 helpful votes
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Noelle
October 28, 2019

Noelle answer me very faster. Helpful and with understanding. Thank for your great job

Date of experience: October 28, 2019
Pakistan
1 review
0 helpful votes
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Helpful.
October 27, 2019

Query was answered on time and was solved immediately.

Date of experience: October 27, 2019
Bangladesh
1 review
0 helpful votes
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Excellent
October 27, 2019

She is really very helpful. I am excited to talk to her

Date of experience: October 27, 2019
Sri Lanka
1 review
0 helpful votes
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Greate Customer Service
November 1, 2019

I Got Greate Customer Service From Eula. She was comminunicate well and perfect. 100% satisfied with her.

Date of experience: October 26, 2019
AE
1 review
0 helpful votes
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Great help.
October 26, 2019

Great site, helpful and understanding employers concern.
Rhian C. You were extremely helpful. Really appreciate your service.

Date of experience: October 26, 2019
India
1 review
0 helpful votes
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Chat issue
October 26, 2019

Good work for me. And, I am very happy thank you.
Good work for me. And, I am very happy thank you.

Date of experience: October 26, 2019
Egypt
1 review
0 helpful votes
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Issue with reviews
October 25, 2019

Very helpful and professional.
Thank you very much.

Date of experience: October 25, 2019
Italy
1 review
0 helpful votes
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Problem with a project
October 25, 2019

Fantastic, janika C. Was very usefull, she help me in a very complicated question and convinced me to stay in freelancer.

Date of experience: October 25, 2019
India
1 review
0 helpful votes
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I was about to pay a 160 USD and at the right time, Jennifer M guided me out of the problem. Thank you so much for her help.

Date of experience: October 24, 2019
Portugal
1 review
0 helpful votes
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My deposite
October 25, 2019

My experience is great... Hope I receive my budget in my card again so... it was good to know there are help to talk with us and Jessica was fine with me!

Date of experience: October 24, 2019
3 reviews
0 helpful votes
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Jessica B was great!
October 25, 2019

Jessica B listened to my concerns, researched my account details and then checked to see if what I needed was possible. All the while she was professional and very pleasant.

Date of experience: October 24, 2019
Florida
1 review
0 helpful votes
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Excellent customer service!
October 24, 2019

I accidentally subscribed to the wrong plan. Ralph was extremely helpful! He fixed the problem literally within minutes! Highly recommend!

Date of experience: October 24, 2019
Jamaica
1 review
0 helpful votes
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I was having a hard time verifying my identity then Kelly assisted and help me to get it done faster. She went over the top to stay on the issue and make sure everything was completed for me in a short period of time. This was very very nice of her and she made sure my account was updated and verified. I want to thank her so much for being so excellent and i rate her 6 stars! Thank you, Kelly.

Date of experience: October 24, 2019
Egypt
1 review
0 helpful votes
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Awesome support
October 26, 2019

Jennifer M offered superb support and understanding of the issue at hand, and helped solve it on the spot, thank you!

Date of experience: October 24, 2019
Portugal
1 review
0 helpful votes
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Great support team!
October 26, 2019

Best support team ever! Today I got Phoebe C., but all the other support team members were great too.

Date of experience: October 24, 2019
Philippines
1 review
0 helpful votes
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Eula R. Helped me so much today with some bogus employers. I cannot express how thankful I am for Eula R.'s help. I want everyone to know that Eula R. Is patient with me and took on my many issues.

Date of experience: October 23, 2019
Washington
2 reviews
5 helpful votes
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Pros:
- Easy to register and start bidding,
- Quick and helpful support.

Cons:
I found a number of scam projects in "translation" and "recrutment" categories. However it seems to be a typical situation for most of the platforms and boards.

Date of experience: October 23, 2019
Brazil
1 review
0 helpful votes
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Questions
October 23, 2019

Nathalie explained to me what I couldn't understand about a certain feature of the website. Fast responses.

Date of experience: October 23, 2019
Turkiye
1 review
0 helpful votes
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Help desk (Barry N.) responded within seconds. I Got immediate help with a vital payment ID issue. This is crucial to feel safe for business. I look forward to doing more here!

Date of experience: October 23, 2019