Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
Follow Bari L.
Unfollow Bari L.
Share Review
Report Review

For Daphne
November 1, 2019

Daphne was very helpful and friendly. She cleared the confusion about the escrow payment delay professionally.

Date of experience: October 31, 2019
Utah
1 review
0 helpful votes
Follow Jin J.
Unfollow Jin J.
Share Review
Report Review

Great support
November 1, 2019

Jennifer M is a perfect support member
I had some problems for project fee so I contact Jennifer of Support team.
Jennifer did great support for me.
Thanks

Date of experience: October 30, 2019
Bulgaria
1 review
0 helpful votes
Follow Colton X.
Unfollow Colton X.
Share Review
Report Review

Jessica B
November 1, 2019

Great Support! Thank you, Jessica! You should be a manager! :D

Date of experience: October 30, 2019
GB
1 review
0 helpful votes
Follow Simona L.
Unfollow Simona L.
Share Review
Report Review

Chat support
October 30, 2019

Today I had an issue with an employer and Noelle was very good in solving it - very helpful.

Date of experience: October 30, 2019
South Africa
1 review
0 helpful votes
Follow Lisa E.
Unfollow Lisa E.
Share Review
Report Review

Financial Issue
October 30, 2019

Support helped me to understand and give advice on how to avoid this situation again. Thank you

Date of experience: October 30, 2019
Armenia
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review

Thank you very much for your help, the support team immediately replied to me and solved my problem in a couple of hours.

Date of experience: October 30, 2019
Pakistan
1 review
0 helpful votes
Follow Ameer H.
Unfollow Ameer H.
Share Review
Report Review

Help me a lot in discovering new trends in IT industry. I had started with simple android developer and have also moved on to python web scraping and much more types of IT projects.

Date of experience: October 30, 2019
India
1 review
0 helpful votes
Follow Saurav C.
Unfollow Saurav C.
Share Review
Report Review

Exceptional Support
November 1, 2019

I had some queries regarding the refund I received even though I did not request any. And the support I received was amazing. The executive gave quick and prompt resolution. Would definitely recommend.

Date of experience: October 30, 2019
Pakistan
1 review
0 helpful votes
Follow MuhammadHussnain H.
Unfollow MuhammadHussnain H.
Share Review
Report Review

Jessica B. Response on time
October 30, 2019

It was a good experience to talk to Jessica B. And she is helping with my problem.

Date of experience: October 29, 2019
Pakistan
1 review
0 helpful votes
Follow Muhammad L.
Unfollow Muhammad L.
Share Review
Report Review

Bids isue
October 30, 2019

Jessica Provided great service, She solved my issue and i got fixed the problem

Date of experience: October 29, 2019
Philippines
1 review
0 helpful votes
Follow Rosemarie P.
Unfollow Rosemarie P.
Share Review
Report Review

General Support
October 30, 2019

Michelle A. Was a great support. I ask her to fix about the deduction from a project that was awarded to me. She was very excellent in helping me and she assisted me properly.

Date of experience: October 29, 2019
California
1 review
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

Kelly V. responded right away with the feedback, recommendations, and the progress that's been made with problem potential employers not playing by the rules.
Even without telephone support-a coming tool-she recognized the information that would be of the greatest benefit to me. This is what can happen when a CSR really listens to a customer/client in comprehensive manner.

Date of experience: October 29, 2019
Pakistan
1 review
0 helpful votes
Follow Usman H.
Unfollow Usman H.
Share Review
Report Review

Help
October 30, 2019

Great support by Jessica, loved that.
Asked couple of questions and got the answer needed.
Cleared a confusion as well.

Date of experience: October 29, 2019
VE
1 review
0 helpful votes
Follow Victor H.
Unfollow Victor H.
Share Review
Report Review

A excellent support!
October 30, 2019

Great customer service, Michelle A. Cleared my question about withdrawn my funds easily and quickly, 100% recommended!

Date of experience: October 29, 2019
Canada
1 review
0 helpful votes
Follow Raja S.
Unfollow Raja S.
Share Review
Report Review

He is the best. Needless to say, if anyone do like him, we will be glad

Date of experience: October 29, 2019
South Africa
1 review
0 helpful votes
Follow Lynn N.
Unfollow Lynn N.
Share Review
Report Review

This is worth taking the time, effort and care to join as there is support available when you need it.

Date of experience: October 29, 2019
Malaysia
1 review
0 helpful votes
Follow TheanGhim N.
Unfollow TheanGhim N.
Share Review
Report Review

Job well done!
October 29, 2019

I was assigned to Rhian C from General Support and he has attended to my queries profesionally and promptly. As I am a new user, he has also highlighted to me on the important alerts while using the system.

Date of experience: October 29, 2019
Spain
1 review
0 helpful votes
Follow Mariangeles J.
Unfollow Mariangeles J.
Share Review
Report Review

Eficience
October 30, 2019

I had some problems trying to authenticate my account and Kelly and another guy help me a lot since the very beggining in all of that.

Date of experience: October 29, 2019
KR
1 review
0 helpful votes
Follow Hugh Y.
Unfollow Hugh Y.
Share Review
Report Review

Great SR
October 29, 2019

Authentication problem resolved! Thank you so much for the help!

Date of experience: October 29, 2019
Canada
1 review
0 helpful votes
Follow Elyas Y.
Unfollow Elyas Y.
Share Review
Report Review

Awsome
October 28, 2019

She helped me through my issue instantly. I am completely satisfied with the help I got

Date of experience: October 28, 2019