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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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I got support from Daphne G in freelancer.com. She is very helpful and the grammer is perfect. She solved my problem and made my day. Thank you.

Date of experience: November 2, 2019
Bangladesh
1 review
0 helpful votes
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Identity verification
November 3, 2019

Excellent service for freelancer team. Good communication with me? Thank You all Freelancer team member.

Date of experience: November 2, 2019
Pakistan
1 review
0 helpful votes
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Excellent
November 2, 2019

It was really heartening to get a on time comprehensive support

Date of experience: November 2, 2019
1 review
0 helpful votes
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Noelle was the best
November 2, 2019

With a detailed explanation, Noelle attended to me with correct answers and fast. I am happy and convinced

Date of experience: November 2, 2019
Bangladesh
1 review
0 helpful votes
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Noelle F is very helpful
November 2, 2019

Noelle F is a helpful man. He give me answer very smartly.

Date of experience: November 2, 2019
California
1 review
0 helpful votes
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Very helpful.
November 3, 2019

"Eula" is excellent customer services by Freelancer.com. I asked her for help me and she did everything in very short time.

Date of experience: November 1, 2019
India
1 review
0 helpful votes
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Very good
November 2, 2019

Knowledgeable agent i want to recommend. Thanks a lot.

Date of experience: November 1, 2019
Bulgaria
1 review
0 helpful votes
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The customer was awesome, I would like to chat only with her! She helps me too much!
I hope next time again I will found her m when I have an issue!

Date of experience: November 1, 2019
California
1 review
0 helpful votes
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Dispute Resolution Service
November 2, 2019

I am impressed whenever I ask for support from the Freelance team.
They are all kindly helpful.
Michelle A, in particular, taught me how to do it. I was amazed at his kindness.
I want to boast that there is such a good support team.

Date of experience: November 1, 2019
Indonesia
1 review
0 helpful votes
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Good people. Fast response. Good communication really helpful for my problem at freelancers. Thank you so much for helping

Date of experience: November 1, 2019
Saudi Arabia
1 review
0 helpful votes
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Excellent customer service by Daphne, the agent was so helpful

Date of experience: November 1, 2019
Oman
1 review
0 helpful votes
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Account Management Assistance
November 4, 2019

Hi,
I, Sana Rowshan, have not been active on this website even though I signed in with the intention of finding projects but I never got around to it and infact never even could display my projects or use any of the benefits. I signed in for a free plan which autimatically upgraded to a paid account after the first month and I was charged with 10.48$. So I managed to have a chat with Rhian C. Chat operator (support desk) to help me resolve this, which he claimed to have done so and in about time I hope the amount is refunded back to original source of payment. He was patient and responded quick and helped me out.

Date of experience: November 1, 2019
Philippines
1 review
0 helpful votes
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The agent assigned was very helpful. She answers all my queries regarding my account on my site. I am very much grateful to have her.

Date of experience: November 1, 2019
Germany
1 review
0 helpful votes
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Very helpful
November 1, 2019

Thanks a lot. Quick, helpful and very professional. All questions answered.

Date of experience: November 1, 2019
Philippines
1 review
0 helpful votes
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Report a scammer
November 1, 2019

Emeline did a great job and responds o my request on time. I am tired of these scammers taking advantage of newbies like me. Hope to have another customer representative like Emeline.

Date of experience: November 1, 2019
Australia
1 review
0 helpful votes
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Emeline is WONDERFUL!
November 1, 2019

I was highly stressed, however Emeline at FreeLancer sorted it out fast, professionally and is a credit to Freelancer!

Date of experience: October 31, 2019
New Jersey
1 review
0 helpful votes
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: 0
November 6, 2019

I strongly recommend Oscar J as a customer supporter! He's very patient, helpful and nice! By the way, both freelancers and the employers should be aware of the bids fee and project fee rule.

Date of experience: October 31, 2019
Argentina
1 review
0 helpful votes
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Fast and Helpful!
November 6, 2019

The Customer Service it's awesome! Oscar J help me a lot with some questions i had! I'm very satisfied!

Date of experience: October 31, 2019
Philippines
1 review
0 helpful votes
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Helpful
November 1, 2019

Jessica is fast to help me with my issue. And giving me all the details that i need to know in a friendly manner. Hope to talk to her directly everytime i encounter some issues.

Date of experience: October 31, 2019
Denmark
1 review
0 helpful votes
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I am very satisfied with your serve.
November 1, 2019

I am very satisfied with your service. He is very kind.

Date of experience: October 31, 2019