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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
2 reviews
0 helpful votes
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Quick response
November 8, 2019

"Quick response"
Asked for assistance because I got scammed by an 'employer'. Yevheniia N.

Assisted me right away.

Date of experience: November 6, 2019
Nigeria
1 review
0 helpful votes
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Freelancer is a very reliable, trusted and professional service platform.
I made deposits and needed to withdraw the unused balance. It was done seamlessly. I got my refunds in my bank account within 72hrs.

Date of experience: November 6, 2019
Pakistan
1 review
0 helpful votes
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Gorgeous
November 9, 2019

It's a best job website. Which is giving free trial for those which aree biggner on this site.
We can earn more money with getting project.

Date of experience: November 5, 2019
Indonesia
1 review
0 helpful votes
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Project Dispute
November 6, 2019

Michelle A. Help my problem with my employer She's very helpful and give a quick response. Thank You Michelle A.

Date of experience: November 5, 2019
GB
1 review
0 helpful votes
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A++++++++++++++
November 6, 2019

Rhian C is very coperative person. Sorout my issue very well and very nice person.
Thank You so much

Date of experience: November 5, 2019
Ecuador
1 review
0 helpful votes
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Nice reply
November 6, 2019

Michelle A. Was in charge of my requirement through your chat service. She was kind enough to tell me she would take care of my requirement.

Date of experience: November 5, 2019
El Salvador
1 review
0 helpful votes
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Chat Support
November 7, 2019

Thank you so much for all your help Eura! Thank you for taking the time to explain everything and being patient with me.

Date of experience: November 5, 2019
Pakistan
1 review
2 helpful votes
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I am using freelancer.com for 5 years now as a freelancer. Last month i have withdraw my payment from since then it has been many weeks now but the payment didn't arrive to my bank account till this day. I have wrote many tickets to there customer support team but there is no reponse beside to be patience.

Date of experience: November 5, 2019
Morocco
1 review
0 helpful votes
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Problem with a person
November 6, 2019

I had a problem with a person who refused to release money in a milestone project after spending 3 hours on working on his project.
I contacted Freelancer support and they help me to get my money.
I'm so happy.
Thanks a lot.

Date of experience: November 5, 2019
Peru
1 review
0 helpful votes
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Phoebe was nice support, she answer all my question and give me a solution quickly. Nice employee, Keep doing this things

Date of experience: November 4, 2019
California
1 review
0 helpful votes
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Happy!
November 6, 2019

Judith is Brilliant!

She made me understand how I could fall pray to scams and how I need to be careful. I was very disheartened before as I lost all my income for a scam but she resolved it for me.

Date of experience: November 4, 2019
Ohio
1 review
0 helpful votes
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Extremely helpful and very responsive
November 6, 2019

Excellent service. Polite and responsive. Listened to my problem and tried to solve it. Offered to help again if I needed it. Fantastic

Date of experience: November 4, 2019
RU
1 review
0 helpful votes
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Thanks for Adeline
November 6, 2019

Adeline, thanks for the help! I am pleased to respond faster and in the case. All clear.

Date of experience: November 4, 2019
Israel
1 review
0 helpful votes
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Paying system understanding
November 6, 2019

I wasn't sure i got all the detailed right about how to get paid but after talking to your representative i now fully understand.

Date of experience: November 4, 2019
India
1 review
0 helpful votes
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Good support
November 6, 2019

The support team at freelancer are quick to solve issues one may have, recommend it.

Date of experience: November 4, 2019
Argentina
1 review
0 helpful votes
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Certificación de tarjeta de crédito
November 3, 2019

El equipo de Freelancer resolvió perfectamente mi problema. Todos fueron muy amables y eficientes. Muchas gracias!

Date of experience: November 3, 2019
Denmark
1 review
0 helpful votes
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Very kind person
November 3, 2019

Asked assistance because of my account restriction.
He told me he will help me asap. I agreed.
I hope he will solve my problem asap.
He is kind person.

Date of experience: November 3, 2019
Nigeria
1 review
0 helpful votes
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The bid system
November 3, 2019

Thanks for the timely response to solve my problem

Date of experience: November 2, 2019
India
1 review
0 helpful votes
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Jessica B. Was wonderful!
November 3, 2019

My customer experience with Jessica B. Was wonderful, all the negative things I read about the Freelancer website and their customer support is absolutely wrong. I think all these reviews are written by competitors. Already a month into the website, and I already earned over $500 and also, hired a few freelancers for my own startup! Definitely a go site to work on, and their interface is just so easy to use. - Supernova Corp.

Date of experience: November 2, 2019
Canada
1 review
0 helpful votes
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Very appreciative for helping me, will recommend your business to my friends. Thank you Jessica B. You are awesome~!

Date of experience: November 2, 2019