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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Czechia
1 review
0 helpful votes
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Help provided
November 10, 2019

I was struggling with two cases simultaneously and wasted no time waiting for response and effective assistance. It's good to know I can count on the support team. Many thanks to all the agents and specially to Byron. Thanks

Date of experience: November 8, 2019
Nigeria
1 review
0 helpful votes
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I love the way and manner Phoebe responded and helpful advice given. She's direct. Thank you for helping me.

Date of experience: November 8, 2019
France
1 review
0 helpful votes
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I loved the fast response, it actually surprised me. I really am thankful that someone took the time to read my email and responded every time with a kind, helpful message.

Date of experience: November 8, 2019
Malaysia
1 review
0 helpful votes
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Janella L. Is a very cooperative support agent. They have solved the biggest problem I have ever encountered on frellnacer.com. But I am happy to have people like them who are really willing to help their freelancers. I wish them great success and keep helping people like this. :)

Date of experience: November 7, 2019
Bangladesh
1 review
0 helpful votes
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Thanks for kind support
November 10, 2019

It was nice support from freelancer.com help section. Because my problem was completely solved just within one day.

Date of experience: November 7, 2019
Malaysia
1 review
0 helpful votes
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Fees
November 8, 2019

Really nice & good explanation. Im satisfied with her answer. She assist me very kind

Date of experience: November 7, 2019
India
1 review
0 helpful votes
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Help to close project
November 10, 2019

Chat employer reply me as soon as possible and talking with me good as well. His behavior also good.

Date of experience: November 7, 2019
TW
1 review
0 helpful votes
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Good help & assistant
November 8, 2019

He gave me awesome support and guideline.
I recommend him to other freelancers.
Thanks.

Date of experience: November 7, 2019
California
1 review
0 helpful votes
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Very good
November 8, 2019

Very good service, I hope the freelancer gets back to me after the agent contact him!

Date of experience: November 7, 2019
GB
1 review
0 helpful votes
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Very helpful service
November 13, 2019

Excellent support from Oscar J., problem solved quickly and easily, with great communication as well. Thanks!

Date of experience: November 7, 2019
India
1 review
0 helpful votes
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Janine, really i am very happy that you deal it with your complete effort and try to provide me very useful information to solve this problem.

Thanks for your great Effort again

Date of experience: November 7, 2019
India
1 review
0 helpful votes
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Debre E. Excellent Support from her
November 7, 2019

I was held up as this was my first project and was not sure of the steps and procedures. Debre Guided me throughout the procedure and I could finally award it creating multiple milestones.

Date of experience: November 6, 2019
Philippines
1 review
0 helpful votes
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Resolved
November 7, 2019

Nathalie did really help me with my concern. Thanks a lot.

Date of experience: November 6, 2019
Philippines
1 review
0 helpful votes
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I'm positively expecting good results as always. Very accomodating agent.
*This is the second round of my report about copying part of my design and worse it's being awarded to the cheater of my design entry. I'm confident that it will be resolved fairly in behalf of my original entry.

Date of experience: November 6, 2019
Egypt
1 review
0 helpful votes
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Nice
November 7, 2019

Thank you, I hope there will be solved the problem through the competent team.

Date of experience: November 6, 2019
Denmark
1 review
0 helpful votes
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Really really kind.
November 7, 2019

I have issue for my account, so asked to support team. Nathalie D helped me. He(she) is really really kind. I felt to chat with my old friend. I am not good at writing. But really thank for kind help.

Date of experience: November 6, 2019
Mexico
1 review
0 helpful votes
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Excellente
November 7, 2019

Excelente persona, logro resolver mi problema, de esta forma puedo seguir creyendo en freelance.

Date of experience: November 6, 2019
Jordan
1 review
0 helpful votes
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When the customer service turns into the finest forms of human communication, then I must tell you about Nathalie!

I was very frustrated because I can't find a job and I have Crohn's disease which need a lot of money to have the medicine, which made it worse the bids system on Freelancer website.

She understood my anger and treated me kindly, she solved my problem and provided me with technical assistance, she made offers from the website that I did not expect.

I felt like I was talking to my friend who wanted to help me not to a robot employee.

Thank you Nathalie, god bless you and I hope a good life and good career path.

Date of experience: November 6, 2019
Nigeria
2 reviews
4 helpful votes
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Excellent services
November 6, 2019

I should have rated 5 for your excellent services but there is something I don't find it funny here. Where there is a dispute concerning poor reviews, I think a third party should come in to know what had lead to the problem. Don't just allow a buyer to manipulate the review system button alone.

Date of experience: November 6, 2019
India
2 reviews
0 helpful votes
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Quick response
November 8, 2019

"Quick response"
Asked for assistance because I got scammed by an 'employer'. Yevheniia N.

Assisted me right away.

Date of experience: November 6, 2019