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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Withdrawal query
November 11, 2019

It was good chatting with Noelle and she helped resolve my issue.

Date of experience: November 11, 2019
Spain
1 review
0 helpful votes
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I want to change freelancer
November 11, 2019

Denyse has patiently explained the steps to follow to change freelancer although my English is not very good

Date of experience: November 11, 2019
India
1 review
0 helpful votes
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Excellent
November 11, 2019

Quick and very helpful response. I am a new comer, i don't know about the payment methods. He clarifying me very easily and very professional manner.

Date of experience: November 11, 2019
Spain
1 review
1 helpful vote
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I was using freelancer.com normally and suddenly my account was closed. I tried to reach the customer service or support to get the reason why and to understand what was done against the Terms and Conditions however it was just a nightmare because I could not even submit a ticket. So, I created a second account in order to contact freelancer.com and they informed me that, as protocol, they will send me an email to the original account regarding the issue. Well, I am still waiting for it, not really helpful at all. I just think I got scammed by someone and freelancer.com is not interested in solving this issue.

Date of experience: November 10, 2019
Texas
1 review
2 helpful votes
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TOTAL RIP OFF
November 14, 2019

They grab your cash and wont let go even when the Freelaner doesn't perform! Sotey get their commission. No csuotmer support at all. Use HUBSTAFF - better workers, no hassle and you control payment 100% - no fees!

Date of experience: November 10, 2019
Sradhanjali D.
India
1 review
0 helpful votes
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Appreciate immediate response
November 10, 2019

Thank you for quick response Adeline, I appreciate your help on Sunday which truely explains 24/7 customer support service.

Date of experience: November 10, 2019
Pakistan
1 review
2 helpful votes
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Total Scam!
November 12, 2019

I would advise everyone to stay away from this scam company. The minute you give your credit card, they will charge you without telling you and then close down your account when you ask them questions. They will tell you that they will refund the payment but in reality you will never get back the payment

Date of experience: November 9, 2019
Bangladesh
1 review
0 helpful votes
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Good Enough
November 11, 2019

Yes. I got the information. 1st reply was little late. I didn't have any urgent issue, so its fine for me. Thanks.

Date of experience: November 9, 2019
India
1 review
0 helpful votes
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Great Supports and help
November 9, 2019

I really appreciated the support provided by Freelancer.com, my issue is resolved in a short time of period with a great help.
Thanks Freelancer.com

Date of experience: November 9, 2019
Saudi Arabia
1 review
0 helpful votes
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Very supportive
November 9, 2019

Noelle is a great:)
I had an issue with my account and Noelle helped through it step by step

Date of experience: November 9, 2019
Australia
1 review
0 helpful votes
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Amazing
November 9, 2019

...

Date of experience: November 9, 2019
PS
1 review
0 helpful votes
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Great support
November 9, 2019

I really love the support you gave us here gays, very quick and useful

I really love the support you gave us here gays, very quick and useful

Date of experience: November 9, 2019
PS
1 review
0 helpful votes
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Deep thanks
November 11, 2019

I would really like to thank Janella L. She gave me everything I need to know about my concerns. Really thanlful for your information.

Date of experience: November 9, 2019
Kenya
1 review
0 helpful votes
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HEATHER R
November 11, 2019

Am very impressed with how he handles my problems need to appreciate good work she did now and past work thanks

Date of experience: November 9, 2019
Azerbaijan
1 review
0 helpful votes
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Great support
November 11, 2019

I asked for assistance about payment and there was a quick response from agent Jenine. Thanks to your team!

Date of experience: November 8, 2019
California
1 review
0 helpful votes
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Support help
November 11, 2019

Janine is very kind! If I have any problem, I'll contact freelancer support again.
Thank you so much for your help.

Date of experience: November 8, 2019
Ohio
1 review
0 helpful votes
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Helpful and Courteous
November 9, 2019

I am new on the site and have many questions and Michelle A. Was helpful and courteous. She answered all my questions and helped put my mind at ease/

Date of experience: November 8, 2019
Lebanon
1 review
0 helpful votes
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Great experience
November 9, 2019

Had a very great assistance by Michelle A. I was so pleased and happy to be helped by her. Thanks a lot!

Date of experience: November 8, 2019
Portugal
1 review
0 helpful votes
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Ba
November 8, 2019

This true that this happened at this date and time. And you can confirm this in the communication that took place

Date of experience: November 8, 2019
Argentina
1 review
0 helpful votes
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Contacto dudoso
November 8, 2019

Primero quiero decirles que soy nuevo en esto.
Me contactó una persona la cual me hizo una propuesta muy dudosa y recurrí a la ayuda de Freelancer. Gracias a ustedes que me resolvieron la situación me animo a seguir adelante.
Muchas gracias.
Les dejo mis saludos

Date of experience: November 8, 2019