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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It very good team for help me when I have problem, and help me to know, how to have good work with this website
very very expertise, as i gave all the information, she was quick and witty enough to udnerstand everything and go through testimonials uploaded and came up very smart and fast in solving. amazing one. thumbs up. keep up the great work janine. regards and best wishes.
SCAAAAAAM BE CAREFULL, ALL REVIEWS ARE BOTS, i done a project with them and i bought recruiter service to make sure my things with the freelancer will go great, actually my freelancer forced me to post a review and give away the money and freelancer helped him to do that, i did reported the issue many many times and no action has been taken and my money gone and my time and every thing, don't use this site, there is many other good ones! Be careful you will not be happy.
UPDATE: they contacted me to remove the feedback and then they said they will solve the issue and then opened a support ticket and mark it as resolved with out doing any thing SCREEN SHOT ATTACHED i will report them to the austrialian government online on their fraud department of this issue didn't solved correctly, DON'T USE THIS SITE BE AWARE
Noelle thanks for helping me and answering my questions and process my refund.
I received a message from freelancer within few hours.
My account was instantly reactivated.
If it was quicker it would be better but I am satisfied.
I got my queries attended to in the right manner and everything went smoothly,
Communication was top-notch and nice call character
Noelle is wonderful
I thought that would be difficult for others to understand my issue but I was surprised by the ability to understand and help of the support. Very fast as well.
As a new member of this community I had a questions about money transfer to freelancer and Janine P. Helped me quickly and friendly to understand how it works. Thank you very much for your kindest help.
Janine P. Was fast in replying and shared all the possible solutions from which i could pick whichever suited me best.
Great customer support and a good offer for annual membership
Benny was very prompt and very helpful to solve my problem. Freelancer is the best platform for major services. Will definitely recommend others. Thank you for your support
Emeline helped me. I was not aware about the fees and she assisted me right away.
I have got real help from Rayana E. I've got my answer to what I looking for. Now I can work without tension.
Janine P was really very helpful and friendly. She provided quick resolution for the problem. Her response time was short and at the same time, she was patient.
Ms. Janine truly defines what sensational and meaningful customer service should be like! She is empathic and sensitive, and understood my concerns and provided options to resolve them with all her head and heart.
I was concerned about an issue with a freelancer, and Freelancer's staff helped solve it in a fast way.
I'm very satisfied with the service provided by the support team. Besides, the guidance gave by Noelle as one of the support team to resolved my issue is very helpful. Thank you so much support team.
Noelle was a very comforting person to speak with. I actually felt good and got satisfied with the answers :)
He gave good tips and he gave me good assistance. Very good employee. He gave me some links to exactly about freelancer.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

