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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

LA
1 review
0 helpful votes
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Freelancer.com Support Team
November 18, 2019

It very good team for help me when I have problem, and help me to know, how to have good work with this website

Date of experience: November 18, 2019
Ratna S.
India
1 review
0 helpful votes
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very very expertise, as i gave all the information, she was quick and witty enough to udnerstand everything and go through testimonials uploaded and came up very smart and fast in solving. amazing one. thumbs up. keep up the great work janine. regards and best wishes.

Date of experience: November 17, 2019
Egypt
1 review
1 helpful vote
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SCAAAAAAM BE CAREFULL, ALL REVIEWS ARE BOTS, i done a project with them and i bought recruiter service to make sure my things with the freelancer will go great, actually my freelancer forced me to post a review and give away the money and freelancer helped him to do that, i did reported the issue many many times and no action has been taken and my money gone and my time and every thing, don't use this site, there is many other good ones! Be careful you will not be happy.

UPDATE: they contacted me to remove the feedback and then they said they will solve the issue and then opened a support ticket and mark it as resolved with out doing any thing SCREEN SHOT ATTACHED i will report them to the austrialian government online on their fraud department of this issue didn't solved correctly, DON'T USE THIS SITE BE AWARE

Date of experience: November 16, 2019
Philippines
1 review
1 helpful vote
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Thank you Noelle.
November 16, 2019

Noelle thanks for helping me and answering my questions and process my refund.

Date of experience: November 16, 2019
Georgia
1 review
0 helpful votes
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Very quick response
November 16, 2019

I received a message from freelancer within few hours.
My account was instantly reactivated.
If it was quicker it would be better but I am satisfied.

Date of experience: November 16, 2019
Nigeria
1 review
0 helpful votes
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It was the best experience
November 16, 2019

I got my queries attended to in the right manner and everything went smoothly,
Communication was top-notch and nice call character
Noelle is wonderful

Date of experience: November 15, 2019
Portugal
1 review
0 helpful votes
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Understanding and helpful
November 16, 2019

I thought that would be difficult for others to understand my issue but I was surprised by the ability to understand and help of the support. Very fast as well.

Date of experience: November 15, 2019
Germany
1 review
0 helpful votes
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As a new member of this community I had a questions about money transfer to freelancer and Janine P. Helped me quickly and friendly to understand how it works. Thank you very much for your kindest help.

Date of experience: November 15, 2019
India
1 review
0 helpful votes
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Quick and helpful
November 16, 2019

Janine P. Was fast in replying and shared all the possible solutions from which i could pick whichever suited me best.

Date of experience: November 14, 2019
Chile
1 review
0 helpful votes
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Good customer support and offers
November 14, 2019

Great customer support and a good offer for annual membership

Date of experience: November 14, 2019
AE
1 review
0 helpful votes
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"Helpful & Prompt"
November 16, 2019

Benny was very prompt and very helpful to solve my problem. Freelancer is the best platform for major services. Will definitely recommend others. Thank you for your support

Date of experience: November 13, 2019
Philippines
1 review
0 helpful votes
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She is great
November 13, 2019

Emeline helped me. I was not aware about the fees and she assisted me right away.

Date of experience: November 13, 2019
Bangladesh
1 review
0 helpful votes
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I have got real help from Rayana E. I've got my answer to what I looking for. Now I can work without tension.

Date of experience: November 13, 2019
India
1 review
0 helpful votes
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Hey friendly and helpful
November 13, 2019

Janine P was really very helpful and friendly. She provided quick resolution for the problem. Her response time was short and at the same time, she was patient.

Date of experience: November 13, 2019
India
2 reviews
0 helpful votes
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Ms. Janine truly defines what sensational and meaningful customer service should be like! She is empathic and sensitive, and understood my concerns and provided options to resolve them with all her head and heart.

Date of experience: November 13, 2019
Saudi Arabia
1 review
0 helpful votes
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Greeat
November 13, 2019

Is it very helpful and solved problem immediately.

Also great communication skills and understand the problem

Thanks once again.

Date of experience: November 13, 2019
Spain
1 review
0 helpful votes
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Thank you for your fast reply!
November 12, 2019

I was concerned about an issue with a freelancer, and Freelancer's staff helped solve it in a fast way.

Date of experience: November 12, 2019
Malaysia
1 review
0 helpful votes
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Superb
November 12, 2019

I'm very satisfied with the service provided by the support team. Besides, the guidance gave by Noelle as one of the support team to resolved my issue is very helpful. Thank you so much support team.

Date of experience: November 12, 2019
Pakistan
1 review
0 helpful votes
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Noelle is AWESOME!
November 12, 2019

Noelle was a very comforting person to speak with. I actually felt good and got satisfied with the answers :)

Date of experience: November 11, 2019
California
1 review
0 helpful votes
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Chat with Phoebe C.
November 12, 2019

He gave good tips and he gave me good assistance. Very good employee. He gave me some links to exactly about freelancer.

Date of experience: November 11, 2019