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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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One good customer rep
November 22, 2019

I had a serious problem as a freelancer and I contacted the customer service. The first person I spoke with sounded impersonal and hollow. The second person sounded down dismal. I was on the verge of concluding that their customer service was full of beasts when I tried one more time and met a totally beautiful soul named Janine R. Although my issue was not resolved at the end of the day but Janine made me feel as if it was. So, I am giving 5 stars just for Janine and not the company itself.

Date of experience: November 22, 2019
Pakistan
1 review
0 helpful votes
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Yearly Professional Membership Plan
November 22, 2019

I was being catered by Dana for the yearly Professional Membership plan and she was amazing throughout the discussion. Provided me with a great package and was on point with the communication. I'd recommend her and would ask Freelancer management to provide her with the best incentives :)

Date of experience: November 21, 2019
Philippines
1 review
0 helpful votes
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Straight to the point at solving the issue and implementing what's needed to do, unlike shopee and Lazada support. Amazing support.

Date of experience: November 21, 2019
Egypt
1 review
0 helpful votes
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The best experience ever!
November 21, 2019

She is very helpful. Always provides me with the best suitable offers. Always answering my questions. She always provides a quick and efficient help.

Date of experience: November 21, 2019
Indonesia
1 review
0 helpful votes
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Recommendations for designers
November 21, 2019

Very fun and not hard to ask. And I'm very comfortable with freelancers.
One word for freelancers good luck

Date of experience: November 21, 2019
Minnesota
1 review
0 helpful votes
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Good support to freelancer users
November 21, 2019

Freelancer team is good. They answer all your questions in order to help. They are helping me to get back my money when employer took advantage that I was new in freelancer and it was my first time to hire employer so I paid upfront and she changed our agreements. We were agreed to pay another half after sometime and she didn't do my project. She just asked me to buy a script and activated it. After activating a script she threatened me to pay another half

Date of experience: November 21, 2019
Kenya
1 review
0 helpful votes
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Good support
November 21, 2019

Promptly responded to concerns. Still waiting for complete resolution but happy with communication.

Promptly responded to concerns. Still waiting for complete resolution but happy with communication.

Date of experience: November 20, 2019
India
1 review
0 helpful votes
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Feedback
November 21, 2019

He/She was very helpful through out the chat. He/She addressed me very sincerely and inform me to the point :)

Date of experience: November 20, 2019
India
1 review
0 helpful votes
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I was scammed by a Freelancer named Suvankar Sarkar (Suvankar S). He scammed me and made me release the milestone payment. And he even kept me waiting for months giving idiotic excuses. I reported him to freelancer support. They quickly verified & understood the situation, and they took serious action on his account. Even though i lost both time and money, in the end i got justice that i deserved. Bunch of customer support team members were assigned to my ticket, i would like to thank them all, and special thanks to Marcela P (support team member) for helping and updating me throughout the end. Based on my experience i would normally give three stars, but because of Marcela P's extended support and kind gesture i'm giving all five stars. So, thanks again to everyone who helped me on my issue.

P.S. Never release milestone before getting/seeing the overall project. Even if a freelancer request you multiple times to release the overall payment/milestone, please don't. Only release after seeing/getting your project done.

Date of experience: November 20, 2019
Colombia
1 review
0 helpful votes
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Great experience!
November 21, 2019

I already used Freelancer 4 years ago to create a label and hire a designer, now that I need a render for my apartment I came back. Submissions from the freelancers are amazing, I'm doing a contest and couldn't be more impressed by the results I'm getting. Also, I had a couple of questions regarding my contest and support was very polite and helpful. I can totally recommend Freelancer!

Date of experience: November 20, 2019
Florida
1 review
0 helpful votes
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Support experience
November 20, 2019

Perfect response. The general policy was outlined and courtesy extended as an exception. Very good

Date of experience: November 20, 2019
India
1 review
0 helpful votes
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Quick Reply and Settlement
November 20, 2019

Very happy with your support. Got my payment and settle up quickly.

Date of experience: November 20, 2019
India
1 review
0 helpful votes
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Quick support by Rhian
November 20, 2019

Rhian C was able to guide me with the steps to mark 'complete' a project on Freelancer website. Thanks!

Date of experience: November 19, 2019
Thailand
1 review
0 helpful votes
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Rhian C is very kind Freelancer staff.
November 20, 2019

He is very helpful for resolving my concern.
Thank you so much.

Date of experience: November 19, 2019
Pakistan
1 review
0 helpful votes
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Great assistance
November 20, 2019

Emeline L. Was really great she listened to my queries carefully and provided me the help I needed. Thank you so much

Date of experience: November 19, 2019
Algeria
1 review
0 helpful votes
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Awesome Assistance From Support Team
November 19, 2019

I really thank Freelancer Support Team for providing such an impressive service, They were truly helpful and their answer was always very quick, even faster than I expected! I couldn't ask for better support.

Date of experience: November 19, 2019
Nigeria
1 review
0 helpful votes
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The support team's rapid response is thrilling. Their sense of professionalism is on a high pedestal.

Date of experience: November 19, 2019
Oklahoma
1 review
0 helpful votes
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Every job I have placed a bid has been for a one time project. The interview process turns into a full-time job. If it's a full-time job, it should be indicated in the description, not mentioned as a one-time job.

Date of experience: November 18, 2019
Romania
1 review
0 helpful votes
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Very fast reply!
November 22, 2019

I had a problem with an employer-he didn't want to pay me for my services at all and didn't create a milestone for it. Everything settled and freelancer.com support team answered fast and they solved the problem immediately. Thank you very much for your services! It's a pleasure to work with you!
Best regards,
Iulia M

Date of experience: November 18, 2019
PS
1 review
0 helpful votes
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Thank you so much
November 18, 2019

Thank you for your help. You were supportive and highly communicative. Furthermore, you give a step by step help for your freelancers. Much thanks and appreciations.

Date of experience: November 18, 2019