Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Austria
1 review
0 helpful votes
Follow Stefanie K.
Unfollow Stefanie K.
Share Review
Report Review

Helping was great
December 3, 2019

I got help very fast and professional. Nothing more to say. Eula was perfect. If you read this on your own: Thanks a lot, you did great and very fast. THANKS!

Date of experience: December 3, 2019
Pakistan
1 review
0 helpful votes
Follow Tauseef E.
Unfollow Tauseef E.
Share Review
Report Review

Amazing personality
December 3, 2019

Thank you very much you can resolve my issue. You give me time that a true client support person. Hope you achieve your goals in your life. God Help you in every movement of life

Date of experience: December 2, 2019
Texas
1 review
0 helpful votes
Follow Sabrina R.
Unfollow Sabrina R.
Share Review
Report Review

First time using site. Had couple questions before I started my first project Oscar J. Was super helpful and answered all my questions and concerns

Date of experience: December 1, 2019
Virginia
1 review
0 helpful votes
Follow Li Y.
Unfollow Li Y.
Share Review
Report Review

Very helpful!
December 3, 2019

The freelancer staff resolved my project as I and my client wants...
Very helpful... And I love freelancer very much...
I want to say to all freelancers.
"Love freelancer and work there forever."

Date of experience: December 1, 2019
Italy
1 review
0 helpful votes
Follow Radu Z.
Unfollow Radu Z.
Share Review
Report Review

Good problem solving
December 2, 2019

Good problems solving but not interlay helped out with my very problem, but instead of this I've got a nice chat talking about the issue, and at the end we found an equally solution!

Date of experience: December 1, 2019
Bangladesh
1 review
0 helpful votes
Follow Rezanur E.
Unfollow Rezanur E.
Share Review
Report Review

Very Help full and Best experience
November 30, 2019

They are all Active. Fill good support, Freelancer.com Is very satisfied by using experience. I think that all freelancer and buyer add truths website and fill the best experience.

Date of experience: November 30, 2019
Philippines
1 review
0 helpful votes
Follow Dianne C.
Unfollow Dianne C.
Share Review
Report Review

Very good
November 30, 2019

It was a fast reply with your customer assistance, so nice in her replies.

Date of experience: November 29, 2019
Peru
1 review
0 helpful votes
Follow DIego Z.
Unfollow DIego Z.
Share Review
Report Review

GOod help of some employer
November 30, 2019

I would say that the help of all the agents is good, but it's not, Rhian C.is a good employer, for the moment is one of the agents that he wanted to help me and not just copy and past, thanks for your help Rhian

Date of experience: November 29, 2019
Pakistan
1 review
0 helpful votes
Follow Muhammad H.
Unfollow Muhammad H.
Share Review
Report Review

Just save my life
November 29, 2019

I have some problem in account and then i connect to the denney. S. He/she save my life. Very fast response and great job. Thanku so much:*

Date of experience: November 29, 2019
Kazakhstan
1 review
0 helpful votes
Follow Assem M.
Unfollow Assem M.
Share Review
Report Review

I had misunderstanding with my credit card verification fee, but I get a good clarification of it. Almost immediate replies of Janine P. Helped well.

Date of experience: November 28, 2019
Viet Nam
1 review
0 helpful votes
Follow Nga M.
Unfollow Nga M.
Share Review
Report Review

Excellent!
November 29, 2019

Your Freelancer team support is very quick and helpful. Thank you very much!

Date of experience: November 27, 2019
Egypt
1 review
0 helpful votes
Follow Ahmed P.
Unfollow Ahmed P.
Share Review
Report Review

That was Epic!
November 28, 2019

Epic!, that was very helpful, I really appreciate that, very good communication and my problem solved, thanks a lot.

Date of experience: November 27, 2019
New York
1 review
0 helpful votes
Follow Fred B.
Unfollow Fred B.
Share Review
Report Review

Had a problem with upgraded my membership and general support person Eula R. Resolved the problem and offer an accepted solution.

Date of experience: November 27, 2019
Canada
1 review
0 helpful votes
Follow Aravind D.
Unfollow Aravind D.
Share Review
Report Review

Good service
November 27, 2019

Adeline was good agent and helped me to in the process of refund!
For sure Adeline should get a hike!
Great service!
Cheers!

Date of experience: November 26, 2019
Spain
1 review
0 helpful votes
Follow sara E.
Unfollow sara E.
Share Review
Report Review

A great help from Jalika
November 27, 2019

I had a problem with a chat, I had sent sensible information in a chat by mistake and Jalika helped me to delete it on time.
Thanks a lot Jalika!

Date of experience: November 26, 2019
India
1 review
0 helpful votes
Follow Susmita C.
Unfollow Susmita C.
Share Review
Report Review

Fully Satisfied
November 25, 2019

Adeline C, helped me out from that weird trouble. Thank you so much. I am fully satisfied, and happy with your support. Cheers Up.

Date of experience: November 25, 2019
Malaysia
1 review
0 helpful votes
Follow Faizin R.
Unfollow Faizin R.
Share Review
Report Review

UNDERSTANDING
November 25, 2019

I was in the midst of clearing all my personal photos online due to some stalker issue am currently facing, and while searching for my usual ID that I use online, I came across my old account at freelancer. I had forgotten my old email address since it's been 6 years since I last logged in. Freelancer team advised me on the possible methods and finally removed my account and saved me! I will surely reregister soon once this stalking issue subsides, thanks again for your help guys!

Date of experience: November 25, 2019
Kenya
1 review
0 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Share Review
Report Review

KYC Verification
November 24, 2019

Very pleased. I received detailed instructions on what to do in-order to resolve my issue.
Extremely satisfied.

Date of experience: November 22, 2019
Japan
1 review
0 helpful votes
Follow Meng M.
Unfollow Meng M.
Share Review
Report Review

Very kind and fair support
November 22, 2019

I have some issues on working in this site.
So I asked to the support team(Mr. Emeline).
He gave to me very kind and fair support.
Mr. Emeline is very good man.

Date of experience: November 22, 2019
Israel
1 review
0 helpful votes
Follow Bakri M.
Unfollow Bakri M.
Share Review
Report Review

Refunding money
November 22, 2019

Phoebe helped me refunding my money. She was very easy to communicate and straight to the point. Thank you so much

Date of experience: November 22, 2019