Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got help very fast and professional. Nothing more to say. Eula was perfect. If you read this on your own: Thanks a lot, you did great and very fast. THANKS!
Thank you very much you can resolve my issue. You give me time that a true client support person. Hope you achieve your goals in your life. God Help you in every movement of life
First time using site. Had couple questions before I started my first project Oscar J. Was super helpful and answered all my questions and concerns
The freelancer staff resolved my project as I and my client wants...
Very helpful... And I love freelancer very much...
I want to say to all freelancers.
"Love freelancer and work there forever."
Good problems solving but not interlay helped out with my very problem, but instead of this I've got a nice chat talking about the issue, and at the end we found an equally solution!
They are all Active. Fill good support, Freelancer.com Is very satisfied by using experience. I think that all freelancer and buyer add truths website and fill the best experience.
I would say that the help of all the agents is good, but it's not, Rhian C.is a good employer, for the moment is one of the agents that he wanted to help me and not just copy and past, thanks for your help Rhian
I have some problem in account and then i connect to the denney. S. He/she save my life. Very fast response and great job. Thanku so much:*
I had misunderstanding with my credit card verification fee, but I get a good clarification of it. Almost immediate replies of Janine P. Helped well.
Your Freelancer team support is very quick and helpful. Thank you very much!
Epic!, that was very helpful, I really appreciate that, very good communication and my problem solved, thanks a lot.
Had a problem with upgraded my membership and general support person Eula R. Resolved the problem and offer an accepted solution.
Adeline was good agent and helped me to in the process of refund!
For sure Adeline should get a hike!
Great service!
Cheers!
I had a problem with a chat, I had sent sensible information in a chat by mistake and Jalika helped me to delete it on time.
Thanks a lot Jalika!
Adeline C, helped me out from that weird trouble. Thank you so much. I am fully satisfied, and happy with your support. Cheers Up.
I was in the midst of clearing all my personal photos online due to some stalker issue am currently facing, and while searching for my usual ID that I use online, I came across my old account at freelancer. I had forgotten my old email address since it's been 6 years since I last logged in. Freelancer team advised me on the possible methods and finally removed my account and saved me! I will surely reregister soon once this stalking issue subsides, thanks again for your help guys!
Very pleased. I received detailed instructions on what to do in-order to resolve my issue.
Extremely satisfied.
I have some issues on working in this site.
So I asked to the support team(Mr. Emeline).
He gave to me very kind and fair support.
Mr. Emeline is very good man.
Phoebe helped me refunding my money. She was very easy to communicate and straight to the point. Thank you so much
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

