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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Speedy Assistance
December 13, 2019

Wrote in to check for the refund of my deposits, Jeanine gave me speedy resolution. I will wait for the refund within the said window period. Thank you, Jeanine!

Date of experience: December 8, 2019
GB
1 review
0 helpful votes
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Quick and positive assistance
December 8, 2019

I received a reply within 24hrs. All regulations and actions were well explained. Kind and understanding team.

Date of experience: December 7, 2019
India
1 review
0 helpful votes
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Freelancer Support team
December 12, 2019

Its always quick and fast support at freelancer. I just have an experience with Oscar(Freelancer support team member), He resolved issue in minutes. Freelancer support team is always rock.

Date of experience: December 7, 2019
Nigeria
1 review
0 helpful votes
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Sunday N.
December 12, 2019

They were so prompt in response, and excellent in attention to details.
The agent who attended to me, Janine P. Was so patient and nice. I love this people.

Date of experience: December 6, 2019
GB
1 review
0 helpful votes
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Good and fast
December 8, 2019

Good service, I couldn't work at the moment so they send me the money back and fast. I'm. So grateful

Date of experience: December 6, 2019
Bangladesh
1 review
0 helpful votes
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My Experience on Freelancer
December 8, 2019

Very Excellent Costumer service. I Satisfied their Service. I Earn lost of Experience on freelancer. Thankyou Freelancer support Tram.

Date of experience: December 5, 2019
Pakistan
1 review
0 helpful votes
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Great Experience!
December 5, 2019

They really help me out and fixed my problem.
Response rate is a bit slow, but overall I am satisfied with the support team.

Thanks

Date of experience: December 5, 2019
Malaysia
1 review
0 helpful votes
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GREAT!
December 5, 2019

Ashton D. Answered all my questions patiently. I feel welcoming. I'm glad that Ashton D. Assisted me. I give thumbs up.

I don't know know what else to type here. It said that I must type review at least 100 characters.

Date of experience: December 5, 2019
Spain
1 review
0 helpful votes
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Excellent service
December 5, 2019

Have a dispute regarding a freelancer. Excellent help and guidance provided by Ashton D.

Date of experience: December 5, 2019
India
1 review
0 helpful votes
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Very Helpful
December 5, 2019

It was a great experience to chat with customer care support. I have clear my points and issues. Thank you so much.

Date of experience: December 5, 2019
Canada
1 review
0 helpful votes
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Quick response
December 5, 2019

Very good customer service. Helped to solve the problem with very clear direction that reduce back and forth.

Date of experience: December 5, 2019
Egypt
1 review
0 helpful votes
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Great Experience
December 4, 2019

Thanks to Emeline, my issue got resolved. Once I got the issue ran to chat to resolve it. Didn't take long tho.

Date of experience: December 4, 2019
India
1 review
0 helpful votes
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Very informative
December 4, 2019

Excellent communication and problem solving. Ashton D. Was great. He took the time to provide data and was patient throughout my obviously panicked (and pretty dumb) queries.

Date of experience: December 4, 2019
Pakistan
1 review
0 helpful votes
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Really impressed by the Support team of Freelancer.com. I just told him about mine withdrawal earning issue and he just takes few minutes to escalate my issue to the department. Now i hope it will be solved. Thanks for your awesome support..

Date of experience: December 4, 2019
Washington
1 review
0 helpful votes
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Getting Verified
December 4, 2019

I've just got a Verified badge and it was a great experience. I paid to get it a fee, then a freelancer staff contacted me and scheduled a call. The communication was really good and helpful. Finally, I've received a Verified Badge immediately after the call.

Date of experience: December 3, 2019
Colorado
1 review
0 helpful votes
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Great help!
December 4, 2019

Went above and beyond, in such a polite way! Rhian C. Went ahead and solved the issue without leaving me any duties to resolve on my end. So nice

Date of experience: December 3, 2019
GB
1 review
0 helpful votes
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Excellent Assistance!
December 4, 2019

Keep going the great work... And never ever give up!

Date of experience: December 3, 2019
Washington
1 review
0 helpful votes
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Extremely helpful, responsive and knowledgeable. Great customer support.

Date of experience: December 3, 2019
Pakistan
1 review
0 helpful votes
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A great platform for Freelancer
December 3, 2019

I am using freelancer since 2 months and got 2 projects in first week I am really happy with that

Date of experience: December 3, 2019
Turkiye
1 review
0 helpful votes
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Verified by Freelancer - Video Call
December 3, 2019

It was really nice to talk with Chelsea. I am lucky that I have made this call with her. I was very excited but her voice has made me calm down. She asked the questions clearly. She repeated the questions as needed. And we have completed the video call successfully. Thanks a bunch, Chelsea. You are wonderful.

Date of experience: December 3, 2019