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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Dakota
1 review
0 helpful votes
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Great Service!
December 12, 2019

I had a concern regarding withdrawing my funds, and was assisted by Ashton D. Ashton seemed very eager and wiling to help with my issue. After a bit of research, Ashton found the solution to my problem and made it clear to me what was going on. I really appreciate him taking the time out to help me that. Thank you, Ashton!

Date of experience: December 11, 2019
Bangladesh
1 review
0 helpful votes
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Assist of Ashton D was great.
December 11, 2019

He assist me very clearly. He answered my every question that i asked him. I am relay happy.

Date of experience: December 11, 2019
India
1 review
0 helpful votes
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Nice support
December 11, 2019

Great experience *******@Adeline. He resolved my issue easily and took time to understand my issue. Nice job.

Date of experience: December 11, 2019
Sri Lanka
1 review
0 helpful votes
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I am very happy to say your support is awsome and perfect. I was very upset in last becouse of clients problems. You all were help me to solve that all matters. I am thankfull to you all and your quick support.

Date of experience: December 11, 2019
Germany
1 review
0 helpful votes
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Fast and very nice
December 10, 2019

Ashton D. Was very calm and nice. The understood my problem fast and tried to solve it. Because it is something with my unresponding employer he couldn't do much but at least the contacted them. Great support. Thank you

Date of experience: December 10, 2019
India
1 review
0 helpful votes
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Refunded amount
December 11, 2019

I really surprised how my amount has been deducted from my credit card account but when I mailed the matter to the resolution centre they replied that they will refund it and now the deduction amount is showing its back.

Thanks to Darcy T for supporting me.

Date of experience: December 10, 2019
Sweden
1 review
0 helpful votes
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Very responsive and fast
December 10, 2019

Ashton quickly told me what to do and helped me on a way to resolve my issue.

Date of experience: December 10, 2019
Canada
1 review
0 helpful votes
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Amazing customer service
December 10, 2019

Freelancer is amazing and so is the customer service. Oscar helped resolve my issue in no time. It felt great to know that my problem was taken care of in a professional manner.

Date of experience: December 9, 2019
India
1 review
0 helpful votes
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Deposit Refund
December 10, 2019

It was a prompt service and I got refund while chatting with the executive. The agent understood me well and provide the advice also quickly.

Date of experience: December 9, 2019
Spain
1 review
0 helpful votes
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Freelancer support service
December 10, 2019

Rhian C is very good supporter. Rhian C hlep me to find my money from faker freelancer. I recommned her highly.
Thanks Ivan.

Date of experience: December 9, 2019
Japan
1 review
0 helpful votes
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Great help.
December 10, 2019

I am very appreciate to his great help.
I ask him some my trouble, and he solved my problem as soon.
Thank you again.

Date of experience: December 9, 2019
Illinois
1 review
0 helpful votes
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Great Experience with Chat
December 9, 2019

Ashton D. Is an exceptional asset to the Freelancer team. This man is courteous, dignified, smart, and clear. If I need further guidance on Freelancer, I hope to meet up with Ashton D. Again.

Date of experience: December 9, 2019
Serbia
1 review
0 helpful votes
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Thank you for help me
December 9, 2019

I respected him.
He is very understandable and sincere.

Date of experience: December 9, 2019
Florida
1 review
0 helpful votes
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Much Better
December 9, 2019

I wish the last chat tech linked a rating so they could have a -5; tasks with no instruction - as a new user who stated that having issues with the site. This tech didn't waste my time and just took care of the issue for me. Efficient, competent and to the point.

Date of experience: December 9, 2019
Israel
1 review
0 helpful votes
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My partner had a lot of success both working and hiring on freelancer
And i got a lot of private opportunities to help and teach people as well with
Problems or projects they wanted to make happen.

Freelancer is a worldwide platform with opportunity for economically unstable countries as well so i respect it for giving a stage for talented individuals who want to provide for their families and build careers

Most importantly, It's really well featured, And if there's a problem you have, There's gotta be a man or a woman with a solution for it.

5+++++

Date of experience: December 9, 2019
Pakistan
1 review
0 helpful votes
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Oscar j was awesome in dealing and prompted quickly and tacked my issue.
I have clarified my issues to him and he checked the project keenly and the emails carefully and responded me quick

Date of experience: December 8, 2019
Turkiye
1 review
0 helpful votes
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Thank you for hearing
December 8, 2019

Ashton D. Thank you for hearing my claim about freelancer Technorizen and I am really unhappy why his account restriction lifted without resolving my issue. I did not get my project.

Date of experience: December 8, 2019
Washington
1 review
2 helpful votes
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Zero support.
December 11, 2019

Zero support. Zero communication. I still haven't been paid. They nickel and dime you for every possible service ($5 to take an English proficiency test!) Chat support (when you can actually get through) is all canned answers.

Stick with Upwork, Freelancer is shady.

Date of experience: December 8, 2019
Ohio
1 review
0 helpful votes
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It was informative
December 8, 2019

Great communication. He answered my question quickly and directed me to helpful resources. Easy way to clarify and ask questions.

Date of experience: December 8, 2019
Mexico
1 review
0 helpful votes
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Chat review
December 8, 2019

Thanks for a professional help with my refund request.

Date of experience: December 8, 2019