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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had a concern regarding withdrawing my funds, and was assisted by Ashton D. Ashton seemed very eager and wiling to help with my issue. After a bit of research, Ashton found the solution to my problem and made it clear to me what was going on. I really appreciate him taking the time out to help me that. Thank you, Ashton!
He assist me very clearly. He answered my every question that i asked him. I am relay happy.
Great experience *******@Adeline. He resolved my issue easily and took time to understand my issue. Nice job.
I am very happy to say your support is awsome and perfect. I was very upset in last becouse of clients problems. You all were help me to solve that all matters. I am thankfull to you all and your quick support.
Ashton D. Was very calm and nice. The understood my problem fast and tried to solve it. Because it is something with my unresponding employer he couldn't do much but at least the contacted them. Great support. Thank you
I really surprised how my amount has been deducted from my credit card account but when I mailed the matter to the resolution centre they replied that they will refund it and now the deduction amount is showing its back.
Thanks to Darcy T for supporting me.
Ashton quickly told me what to do and helped me on a way to resolve my issue.
Freelancer is amazing and so is the customer service. Oscar helped resolve my issue in no time. It felt great to know that my problem was taken care of in a professional manner.
It was a prompt service and I got refund while chatting with the executive. The agent understood me well and provide the advice also quickly.
Rhian C is very good supporter. Rhian C hlep me to find my money from faker freelancer. I recommned her highly.
Thanks Ivan.
I am very appreciate to his great help.
I ask him some my trouble, and he solved my problem as soon.
Thank you again.
Ashton D. Is an exceptional asset to the Freelancer team. This man is courteous, dignified, smart, and clear. If I need further guidance on Freelancer, I hope to meet up with Ashton D. Again.
I respected him.
He is very understandable and sincere.
I wish the last chat tech linked a rating so they could have a -5; tasks with no instruction - as a new user who stated that having issues with the site. This tech didn't waste my time and just took care of the issue for me. Efficient, competent and to the point.
My partner had a lot of success both working and hiring on freelancer
And i got a lot of private opportunities to help and teach people as well with
Problems or projects they wanted to make happen.
Freelancer is a worldwide platform with opportunity for economically unstable countries as well so i respect it for giving a stage for talented individuals who want to provide for their families and build careers
Most importantly, It's really well featured, And if there's a problem you have, There's gotta be a man or a woman with a solution for it.
5+++++
Oscar j was awesome in dealing and prompted quickly and tacked my issue.
I have clarified my issues to him and he checked the project keenly and the emails carefully and responded me quick
Ashton D. Thank you for hearing my claim about freelancer Technorizen and I am really unhappy why his account restriction lifted without resolving my issue. I did not get my project.
Zero support. Zero communication. I still haven't been paid. They nickel and dime you for every possible service ($5 to take an English proficiency test!) Chat support (when you can actually get through) is all canned answers.
Stick with Upwork, Freelancer is shady.
Great communication. He answered my question quickly and directed me to helpful resources. Easy way to clarify and ask questions.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

