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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Janine P. Ia a great attendant. Smart and fast helpful.He assist me in everything I asked him professionally.
Great support friendly people quick response they took care of the issue right away explained step by step
Adeline was a great attendant, where she advised on my doubts, what I should do in certain quotes.
Perfect attendance.
Thank you very much.
I've been cheated and charged a project fee by some fake account holder. As soon as I realized that I contacted support team of freelancer. They responded very quickly and took necessary steps to refund my money. I should thank Alfred, Darcy and everyone who has helped me in support team. Thanks guys.
Freelancer agent "Adeline" helps me out and resolve my issue in 1st priority. As I know Freelancer is the best platform for everyone and i see freelancer agents are also cooperative
Jamacus F. Was really clear in his ticket and explained everything nicely to me. I really have to say that this was first class customer service. Thank you so much!
I want to say that everyone must work on Freelancer.com.
Because He/She can get full helpful.
Everyone should have the meaning of these words deeply in their hearts.
Wishing this site's prosperity...
Thanks for the services you provided, which solved my problem regarding the refund of my membership fee. Your team was active and cleared every doubt I had with my membership.
I am from Ukraine. I work here from home since 2015. The best place to earn as a graphic designer I think. Lots of job, safety system of payments, constant high earnings, very helpful support, awesome customers from all over the world. I wish good luck on the platform to both customers and freelancers!
I've been working on freelancer.com for 2 years without a problem. I can withdraw my money anytime then suddenly KYC want to identify my account. They need ID's which Voter's ID and Tax Id is the only thing I have. But they wont accept my ID, following their requirement still no luck. Totally depressed cause this site is the only source of my income. Started troubling 8am to 4pm still no luck and stuck. Can't even eat my lunch. Until this agent name "Janine P." in freelancer support help. Man, can't stop crying. My account is vitrified now! She really helps me. Thank you so much again, your an angel in disguise
Tuve un problema a través de la plataforma, pero contacté al soporte de Freelancer y la respuesta fue rápida y concisa por parte del agente Oscar J.
Very good attention, I was guided by an important question about uploading files for the client before. Very friendly and very good treatment.
Eula, Helps me a lot to solve the critical issue which is with my employer and take quick action against my employer. I appreciate for this.
I can say only for Eula so fantastic.
Thanks in a ton. :)
The conversation was really decent and helpful. The agent was really good to me and understood exactly what I wanted to say. I got my issue resolved with an assurance so I would say it was really great having my issue resolved so smoothly.
They don't have any security... I want to inform to all don't use this website freelancer will can be close your account any time without any confirmation. ZERO SUPPORT, ZERO RESOLUTION
Quick and simple (50 characters necessary... still not enough... now enough)
I used the chat to inform about possible users who practice scam, since a couple of users contacted me to give them accounts from other platforms and the agent Ashton D, guided me to the report process
Im so happy with freelancer assistant services, chelsea is very friendly and super helpful! Im so happy with verification process, thank you so much!
I earned enough through freelance. It's a better way of earning. But be aware there is lots of scammers. And freelance will not support you if scam happened with you. Without informing you. Freelance help that scammers
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

