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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Janine P. Ia a great attendant. Smart and fast helpful.He assist me in everything I asked him professionally.

Date of experience: December 18, 2019
New Hampshire
3 reviews
0 helpful votes
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Outstanding
December 18, 2019

Great support friendly people quick response they took care of the issue right away explained step by step

Date of experience: December 17, 2019
Brazil
1 review
0 helpful votes
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Great service
December 17, 2019

Adeline was a great attendant, where she advised on my doubts, what I should do in certain quotes.
Perfect attendance.
Thank you very much.

Date of experience: December 17, 2019
Sri Lanka
1 review
0 helpful votes
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Refunding a project fee
December 18, 2019

I've been cheated and charged a project fee by some fake account holder. As soon as I realized that I contacted support team of freelancer. They responded very quickly and took necessary steps to refund my money. I should thank Alfred, Darcy and everyone who has helped me in support team. Thanks guys.

Date of experience: December 16, 2019
Pakistan
1 review
0 helpful votes
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Great Work
December 17, 2019

Freelancer agent "Adeline" helps me out and resolve my issue in 1st priority. As I know Freelancer is the best platform for everyone and i see freelancer agents are also cooperative

Date of experience: December 16, 2019
Norway
1 review
0 helpful votes
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Amazing customer service
December 17, 2019

Jamacus F. Was really clear in his ticket and explained everything nicely to me. I really have to say that this was first class customer service. Thank you so much!

Date of experience: December 16, 2019
RU
1 review
0 helpful votes
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I want to say that everyone must work on Freelancer.com.
Because He/She can get full helpful.
Everyone should have the meaning of these words deeply in their hearts.
Wishing this site's prosperity...

Date of experience: December 16, 2019
India
1 review
0 helpful votes
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Excellent
December 17, 2019

Thanks for the services you provided, which solved my problem regarding the refund of my membership fee. Your team was active and cleared every doubt I had with my membership.

Date of experience: December 15, 2019
Ukraine
1 review
0 helpful votes
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I am from Ukraine. I work here from home since 2015. The best place to earn as a graphic designer I think. Lots of job, safety system of payments, constant high earnings, very helpful support, awesome customers from all over the world. I wish good luck on the platform to both customers and freelancers!

Date of experience: December 14, 2019
Argentina
1 review
0 helpful votes
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Oscar J.
December 15, 2019

I appreciate the assistance of Oscar J. It was very clear and fast so that I could solve my problem.

Date of experience: December 14, 2019
Philippines
1 review
0 helpful votes
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Angels are real!
December 15, 2019

I've been working on freelancer.com for 2 years without a problem. I can withdraw my money anytime then suddenly KYC want to identify my account. They need ID's which Voter's ID and Tax Id is the only thing I have. But they wont accept my ID, following their requirement still no luck. Totally depressed cause this site is the only source of my income. Started troubling 8am to 4pm still no luck and stuck. Can't even eat my lunch. Until this agent name "Janine P." in freelancer support help. Man, can't stop crying. My account is vitrified now! She really helps me. Thank you so much again, your an angel in disguise

Date of experience: December 14, 2019
Mexico
1 review
0 helpful votes
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Tuve un problema a través de la plataforma, pero contacté al soporte de Freelancer y la respuesta fue rápida y concisa por parte del agente Oscar J.

Date of experience: December 13, 2019
Argentina
1 review
0 helpful votes
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Oscar's great attention
December 15, 2019

Very good attention, I was guided by an important question about uploading files for the client before. Very friendly and very good treatment.

Date of experience: December 13, 2019
India
2 reviews
2 helpful votes
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Payment issue solve
December 15, 2019

Eula, Helps me a lot to solve the critical issue which is with my employer and take quick action against my employer. I appreciate for this.

I can say only for Eula so fantastic.

Thanks in a ton. :)

Date of experience: December 13, 2019
India
1 review
0 helpful votes
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Helpful
December 15, 2019

The conversation was really decent and helpful. The agent was really good to me and understood exactly what I wanted to say. I got my issue resolved with an assurance so I would say it was really great having my issue resolved so smoothly.

Date of experience: December 13, 2019
India
1 review
2 helpful votes
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Bad Services
December 16, 2019

They don't have any security... I want to inform to all don't use this website freelancer will can be close your account any time without any confirmation. ZERO SUPPORT, ZERO RESOLUTION

Date of experience: December 12, 2019
Sweden
1 review
0 helpful votes
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Ashton D.)
December 12, 2019

Quick and simple (50 characters necessary... still not enough... now enough)

Date of experience: December 12, 2019
Chile
1 review
0 helpful votes
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Good attention
December 12, 2019

I used the chat to inform about possible users who practice scam, since a couple of users contacted me to give them accounts from other platforms and the agent Ashton D, guided me to the report process

Date of experience: December 12, 2019
Malaysia
2 reviews
1 helpful vote
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Freelancer verification badge
December 15, 2019

Im so happy with freelancer assistant services, chelsea is very friendly and super helpful! Im so happy with verification process, thank you so much!

Date of experience: December 12, 2019
India
1 review
0 helpful votes
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Fabulous
December 15, 2019

I earned enough through freelance. It's a better way of earning. But be aware there is lots of scammers. And freelance will not support you if scam happened with you. Without informing you. Freelance help that scammers

Date of experience: December 11, 2019