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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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I am glad that i was able to cancel out my freelancer membership plan with the help of Oscar J., a member of the support team. He helped me solve my issues by handling the situation very well

Date of experience: December 27, 2019
Pakistan
1 review
0 helpful votes
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Awesome Experience,
He guided me well including Messaging and other issues i asked to him.

Thanks, Oscar J.

Usman

Date of experience: December 27, 2019
Argentina
1 review
0 helpful votes
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The customer service promised to contact these users to solve the problem

Date of experience: December 26, 2019
Iraq
1 review
0 helpful votes
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Support team
December 26, 2019

Great, fast and detailed response from the support team every time I had some issues.

Date of experience: December 26, 2019
Kazakhstan
1 review
0 helpful votes
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The best support center
December 31, 2019

Helps me with my problem in about 5-6 minutes, and they really tries help you. Special thanks to Ella

Date of experience: December 26, 2019
Illinois
1 review
0 helpful votes
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Extremely nice.
December 26, 2019

As I rated on Freelancer itself, Rhian C was definitely an amazing customer service rep. Had no issues getting my concern resolved quickly and with a friendly attitude. By far the best experience I've had with any kind of customer service.

Date of experience: December 25, 2019
New York
1 review
0 helpful votes
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Excellent Staff
December 25, 2019

He really took the time to analyze my situation and provide a reasonable resolution.

Date of experience: December 24, 2019
Massachusetts
1 review
0 helpful votes
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Read it. I had to ask repeatedly to learn how to get to documents using the ap rather than a link. If I use the ap then Freelancer.com won't have the pleasure to help me when I can find the answer that way - but you will save $$!

Date of experience: December 23, 2019
GB
1 review
0 helpful votes
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If you dream of providing services to a willing audience then this will not be a walk in the park. And although you go in with open eyes and High aims these will all be dashed... Freelancer... Some offers one recieves for jobs are pure scams! Be very careful the systems are just not there to protect you.

Date of experience: December 23, 2019
Montenegro
1 review
0 helpful votes
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Ashton D freelancer help
December 23, 2019

Ashton really helped me a lot, by giving me all the info I needed to start solving the verification problem I had on the site.

Date of experience: December 23, 2019
Spain
1 review
1 helpful vote
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Right after sending my question I got an email with explanations. It was very helpful to understand the process and clarify my doubts.

Date of experience: December 23, 2019
1 review
0 helpful votes
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Wonderful and serious company
December 23, 2019

I have a great experience with them

They were able to sort out my issues

Date of experience: December 22, 2019
New Jersey
1 review
0 helpful votes
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Review for Ashton D
December 22, 2019

Very great and fast assistance. Many thanks to Ashton D.
Cheers.

Date of experience: December 22, 2019
PS
1 review
0 helpful votes
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Get back a payment
December 22, 2019

Ashton D was very collaborative, and he assists me successfully.

Thanks!

Date of experience: December 22, 2019
Bangladesh
1 review
4 helpful votes
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Don't use Freelancer.com.
December 24, 2019

The experience was really horrible. I am a freelance graphic designer and was working with freelancer.com for many years but UNFORTUNATELY MY ACCOUNT NOW CLOSE.

The reason was recently I tried to verify my account with valid documents but their customer support sucked me. They closed my account forever. But I don't even know what happened actually. They just gave me, again and again, Terms and Condition links.

This is really horrible and I had some money in my account even they did not consider to pay me back. So guys If you don't want to lose your money and valuable time. Stay away from Freelancer.com site.

Date of experience: December 21, 2019
Indonesia
1 review
0 helpful votes
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I'm a seasoned freelancer and have been met with various type of people, from an amateur Employer until the savvy and communicative ones in the platform. Rhian C. Is not just an awesome CS but a great listener too. Rhian helps me to understand what the Employer want in their project when I perceived it hard to find a key word in a long-text and unstructured project detail. Well, we can't expect a great communication skill from random people. It's a diverse world and having this communication sklil is so important for productivity and collaboration. Thanks again Rhian. C and freelancer.com for helping me out!

Date of experience: December 20, 2019
Brazil
1 review
0 helpful votes
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Perfect
December 21, 2019

The support given from Rhian C was amazing, I'm glad to work for freelancer.com they support to their users are perfect.

Date of experience: December 20, 2019
Romania
1 review
0 helpful votes
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Really tries to help you
December 26, 2019

He was very polite and helped me fast. He is awsome. I had a problem with a tax that i didn t know why so he explained to me the wished me "great holidays"

Date of experience: December 20, 2019
Bangladesh
1 review
0 helpful votes
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Card Authenticate
December 19, 2019

Awesome experience and nicely solved my issue and very helpful.

Date of experience: December 19, 2019
Philippines
1 review
0 helpful votes
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Dear Oscar J. Of Freelancer.com

Thank you for being patient and answering my inquiries with details.

Date of experience: December 18, 2019