Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Elena E.
Unfollow Elena E.
Share Review
Report Review

He is very kind of me... I think that this is the policy of Freelancer.com..

Date of experience: January 5, 2020
Egypt
1 review
0 helpful votes
Follow Sanaa V.
Unfollow Sanaa V.
Share Review
Report Review

Thank you for such amazed help. I got what I want to understand.

Date of experience: January 5, 2020
India
1 review
0 helpful votes
Follow Debabrata S.
Unfollow Debabrata S.
Share Review
Report Review

EXcellent Support
January 6, 2020

Hi, I have contacted the support and chat with Janine P. She is not only understood and try to resolve the problem also suggested how can I avoid this problems in future. This gives a freelancer like me and other a great support for working in this platform. Thank you for quick and efficient support.

Date of experience: January 5, 2020
Canada
1 review
0 helpful votes
Follow Lance U.
Unfollow Lance U.
Share Review
Report Review

BEST HELPER YET
January 5, 2020

The person I was connected with was excellent and very helpful. They helped me resolve my issue and answered any questions I had about freelancer. BEST HELP SUPPORT!

Date of experience: January 4, 2020
India
1 review
0 helpful votes
Follow Shyam P.
Unfollow Shyam P.
Share Review
Report Review

Refund of project fees
January 5, 2020

Client cancelled the project after I accepted the project and my account balance gone negative. Janine P. Helped me and refunded my fees

Date of experience: January 4, 2020
India
1 review
0 helpful votes
Follow Subrata G.
Unfollow Subrata G.
Share Review
Report Review

Refund of project fee
January 5, 2020

Their customer service is very helpful and loyal to us. They solve my issue very easily. I really enjoyed to chat with the person named, Jessica.

Thank you!

Date of experience: January 3, 2020
GB
1 review
0 helpful votes
Follow JOSEPH M.
Unfollow JOSEPH M.
Share Review
Report Review

I highly appreciate Mr. Oscar J. For helping me on problem concerning my projects. Thank You!
I will back for more assistance.

Date of experience: January 3, 2020
Singapore
1 review
0 helpful votes
Follow Nicole G.
Unfollow Nicole G.
Share Review
Report Review

Support
January 2, 2020

Support team is very prompt with follow-up and responses.

Date of experience: January 2, 2020
Philippines
1 review
0 helpful votes
Follow Munz M.
Unfollow Munz M.
Share Review
Report Review

Assisted my concern
January 4, 2020

Thank you Janine P. For assisting my concern. Please do patiently assist more new freelancers if they ask a lot of questions too. Anyway, thanks for enlightening me.

Date of experience: January 2, 2020
India
1 review
0 helpful votes
Follow Hardik Y.
Unfollow Hardik Y.
Share Review
Report Review

Help For Payment issue
January 2, 2020

Great Help to me my payment issue and very great hep to me and nice work

Date of experience: January 1, 2020
Sri Lanka
1 review
0 helpful votes
Follow Atheeb C.
Unfollow Atheeb C.
Share Review
Report Review

Automatic charges
January 2, 2020

Assistance is very good and supportive. Like the way how he approached and resolved the issue.

Date of experience: January 1, 2020
Singapore
1 review
0 helpful votes
Follow Dana K.
Unfollow Dana K.
Share Review
Report Review

Rhian is a Gem!
January 2, 2020

Thanks for explaining to me on the withdrawal process.

Date of experience: January 1, 2020
Colorado
2 reviews
0 helpful votes
Follow Deanna L.
Unfollow Deanna L.
Share Review
Report Review

Great service in handling my issue. Took care of it easily with no problem

Date of experience: December 31, 2019
India
1 review
0 helpful votes
Follow Pranay L.
Unfollow Pranay L.
Share Review
Report Review

I have closed my account for the reason that I was not getting any projects for my bids. But sooner the support team did the necessary and opposed my account

Date of experience: December 31, 2019
Texas
1 review
7 helpful votes
Follow Diana H.
Unfollow Diana H.
Share Review
Report Review

You'll get work and accumulate funds, but just try to withdraw them!
Freelancer.com withheld my earnings totaling over $600 USD even after I provided more than 5 types of proof of identification and 2 secured codes. They continued to say my Paypal account needed verification even while their own records showed they were taking fees from the same account. They continued to say I had not provided a photo holding my ID and a secured code after I sent two separate photos with two separate codes. Ultimately they "unregistered" my account, providing no information about how I would be able to obtain the $600+ USD. Thankfully I kept emails and screen shots to show to anyone doubting my experience. Freelancer.com steals from its subscribers, and I now have personal evidence to back up what I found when I started doubting them. (I am grateful that Justice will prevail; those who steal from others will get their due.)

Date of experience: December 30, 2019
India
1 review
0 helpful votes
Follow nikhil b.
Unfollow nikhil b.
Share Review
Report Review

Really Great Support team
December 30, 2019

Freelancer.com support team is great, they resolved my issue in 7 days, I really appreciate there work, Thank you freelancer support team again.

Date of experience: December 29, 2019
Virginia
1 review
0 helpful votes
Follow Jim W.
Unfollow Jim W.
Share Review
Report Review

Help with deleting contests
December 29, 2019

Ashton did a great job resolving the issue and providing helpful information.

Date of experience: December 29, 2019
India
1 review
0 helpful votes
Follow ANIL S.
Unfollow ANIL S.
Share Review
Report Review

Very good support
December 29, 2019

I was having problem in updating my phone no. I raised a request for it. And support fixed that problem.

Date of experience: December 28, 2019
Brazil
1 review
0 helpful votes
Follow Rafael V.
Unfollow Rafael V.
Share Review
Report Review

Great Support
December 29, 2019

Great support. Perfect answers and my problem was solved;

Date of experience: December 28, 2019
Florida
1 review
0 helpful votes
Follow Chevan Y.
Unfollow Chevan Y.
Share Review
Report Review

Rhian C has excellent customer service
December 29, 2019

I was going through a frustrating time with an unscrupulous employer and thought I was scammed out of money. Rhian took the time to investigate the issue and return my money. I am so grateful for his help. Rhian C deserves a raise.

Date of experience: December 28, 2019