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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He is very kind of me... I think that this is the policy of Freelancer.com..
Thank you for such amazed help. I got what I want to understand.
Hi, I have contacted the support and chat with Janine P. She is not only understood and try to resolve the problem also suggested how can I avoid this problems in future. This gives a freelancer like me and other a great support for working in this platform. Thank you for quick and efficient support.
The person I was connected with was excellent and very helpful. They helped me resolve my issue and answered any questions I had about freelancer. BEST HELP SUPPORT!
Client cancelled the project after I accepted the project and my account balance gone negative. Janine P. Helped me and refunded my fees
Their customer service is very helpful and loyal to us. They solve my issue very easily. I really enjoyed to chat with the person named, Jessica.
Thank you!
I highly appreciate Mr. Oscar J. For helping me on problem concerning my projects. Thank You!
I will back for more assistance.
Thank you Janine P. For assisting my concern. Please do patiently assist more new freelancers if they ask a lot of questions too. Anyway, thanks for enlightening me.
Great Help to me my payment issue and very great hep to me and nice work
Assistance is very good and supportive. Like the way how he approached and resolved the issue.
Great service in handling my issue. Took care of it easily with no problem
I have closed my account for the reason that I was not getting any projects for my bids. But sooner the support team did the necessary and opposed my account
You'll get work and accumulate funds, but just try to withdraw them!
Freelancer.com withheld my earnings totaling over $600 USD even after I provided more than 5 types of proof of identification and 2 secured codes. They continued to say my Paypal account needed verification even while their own records showed they were taking fees from the same account. They continued to say I had not provided a photo holding my ID and a secured code after I sent two separate photos with two separate codes. Ultimately they "unregistered" my account, providing no information about how I would be able to obtain the $600+ USD. Thankfully I kept emails and screen shots to show to anyone doubting my experience. Freelancer.com steals from its subscribers, and I now have personal evidence to back up what I found when I started doubting them. (I am grateful that Justice will prevail; those who steal from others will get their due.)
Freelancer.com support team is great, they resolved my issue in 7 days, I really appreciate there work, Thank you freelancer support team again.
Ashton did a great job resolving the issue and providing helpful information.
I was having problem in updating my phone no. I raised a request for it. And support fixed that problem.
I was going through a frustrating time with an unscrupulous employer and thought I was scammed out of money. Rhian took the time to investigate the issue and return my money. I am so grateful for his help. Rhian C deserves a raise.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

