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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Really helpful and friendly person, I got the all answers to the doubts i had regarding the freelancer project workstream and payments.
Successful, the assistant was very helpful and friendly.
Good site work from home based
User friendly easliy website
Good one
Freelancing best one of best site for begginers
Japhet is a great person helped me out in the critical issue. Japhet is very helpful and approachable, give me every answer to my queries. I would highly recommend!
I had inquiry on my account balance where monthly dormant account fee was taken until my balance turns 0! But Jessica B., Freelancer General support, assisted me on refunding the fee again. I am also being explained about how accounts that have not logged in for six months will incur a maintenance fee of up to $10 USD per month until either the account is terminated or reactivated, which explains why my balance was deducted until it turns 0 as I last logged into the account was during 2017. So please ensure your account remain active to avoid this from happening. Again, thanks Jessica for helping me! Thanks Freelancer Support team!
Japhet was very friendly and he was on point helping me solve the issue I had. He went the extra mile and the issue was resolved satisfactorily.
He is very professional and an honest person like the other members are available in the support.
It's always helpful marketplace i love it, it's changed my life thank you freelancer.com
I received help from freelancer help and support via online chat which i chatted with elua. R and i wish to say elua helped me very gooooooood. I wanted to give elua a good review
I am very satisfied with the prompt help by Mr. Ashton on live chat.
I do thank him and I am happy to be able to speak to such professionals who resolve the issues quickly!
My freelancer account closed by hacking by bad guy.
Support (her name is Janine) is helping me fully now.
Thanks for your support. Great Janine.
I had a question regarding my balances in freelancer so I decided to ask for their customer support. Then, Rhian, one of their CX support helped me with my problem. She is very kind and accommodating. I wouldn't hesitate to contact their cx support whenever I encounter a problem because I know I can count on them. :)
Very efficient, and polite, understand my questions well.
Gentle, immediate response, resolution centre in minutes and always willing to assist you!
It was a good experience in getting our issue resolved timely. Thank you Chelsea!
All I can say is that Rhian C. Has exceeded my expectation. I work in the customer support field for over 4 years now and this is one of the best services I have ever received.
I am glad to see that a company with fixed T&C can help in desperate situations.
Great service.
Thank you Freelancer and Thank you Rhian (he deserves a bonus)
Had an account problem due to my son messing about with my freelancer membership. Oscar J was speedy, polite and professional and he fixed my problem in a few minutes. He turned around a really bad strat to my day!
Many thanks Oscar J.
He is very kind of me... I think that this is the policy of Freelancer.com..
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

