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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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General information about projects
January 12, 2020

Really helpful and friendly person, I got the all answers to the doubts i had regarding the freelancer project workstream and payments.

Date of experience: January 11, 2020
South Africa
1 review
0 helpful votes
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Membership Upgrade
January 12, 2020

Successful, the assistant was very helpful and friendly.

Date of experience: January 11, 2020
India
1 review
0 helpful votes
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Good site work from home based
User friendly easliy website
Good one
Freelancing best one of best site for begginers

Date of experience: January 11, 2020
India
1 review
0 helpful votes
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Awesome Service by Japhet
January 11, 2020

Japhet is a great person helped me out in the critical issue. Japhet is very helpful and approachable, give me every answer to my queries. I would highly recommend!

Date of experience: January 11, 2020
Malaysia
1 review
0 helpful votes
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Positive Support Team
January 12, 2020

I had inquiry on my account balance where monthly dormant account fee was taken until my balance turns 0! But Jessica B., Freelancer General support, assisted me on refunding the fee again. I am also being explained about how accounts that have not logged in for six months will incur a maintenance fee of up to $10 USD per month until either the account is terminated or reactivated, which explains why my balance was deducted until it turns 0 as I last logged into the account was during 2017. So please ensure your account remain active to avoid this from happening. Again, thanks Jessica for helping me! Thanks Freelancer Support team!

Date of experience: January 10, 2020
Guatemala
1 review
0 helpful votes
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Helping me change by bid
January 11, 2020

Japhet was very friendly and he was on point helping me solve the issue I had. He went the extra mile and the issue was resolved satisfactorily.

Date of experience: January 10, 2020
GB
1 review
0 helpful votes
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Honest Person!
January 9, 2020

He is very professional and an honest person like the other members are available in the support.

Date of experience: January 9, 2020
Australia
1 review
0 helpful votes
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freelancer.com is the best
January 9, 2020

It's always helpful marketplace i love it, it's changed my life thank you freelancer.com

Date of experience: January 9, 2020
Turkiye
1 review
1 helpful vote
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I received help from freelancer help and support via online chat which i chatted with elua. R and i wish to say elua helped me very gooooooood. I wanted to give elua a good review

Date of experience: January 9, 2020
Serbia
1 review
0 helpful votes
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Support by Mr. Ashton
January 8, 2020

I am very satisfied with the prompt help by Mr. Ashton on live chat.

I do thank him and I am happy to be able to speak to such professionals who resolve the issues quickly!

Date of experience: January 8, 2020
China
1 review
0 helpful votes
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Good Support
January 13, 2020

My freelancer account closed by hacking by bad guy.
Support (her name is Janine) is helping me fully now.
Thanks for your support. Great Janine.

Date of experience: January 8, 2020
Texas
1 review
0 helpful votes
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Awesome Customer Support!
January 8, 2020

I had a question regarding my balances in freelancer so I decided to ask for their customer support. Then, Rhian, one of their CX support helped me with my problem. She is very kind and accommodating. I wouldn't hesitate to contact their cx support whenever I encounter a problem because I know I can count on them. :)

Date of experience: January 7, 2020
Japan
1 review
0 helpful votes
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Very efficient, and polite, understand my questions well.

Date of experience: January 7, 2020
Cyprus
1 review
0 helpful votes
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Fast Service
January 8, 2020

Gentle, immediate response, resolution centre in minutes and always willing to assist you!

Date of experience: January 7, 2020
India
1 review
0 helpful votes
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Excellent! Thank you
January 7, 2020

It was a good experience in getting our issue resolved timely. Thank you Chelsea!

Date of experience: January 7, 2020
GB
1 review
0 helpful votes
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Amazing servive
January 7, 2020

All I can say is that Rhian C. Has exceeded my expectation. I work in the customer support field for over 4 years now and this is one of the best services I have ever received.
I am glad to see that a company with fixed T&C can help in desperate situations.
Great service.
Thank you Freelancer and Thank you Rhian (he deserves a bonus)

Date of experience: January 6, 2020
Bangladesh
1 review
0 helpful votes
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freelancer.com is world top freelance service site. And i work from 3 years and really amazing. Highly recommended for everyone.

Date of experience: January 6, 2020
Viet Nam
1 review
0 helpful votes
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Good
January 6, 2020

He is kindly and patience. He help me find out the root cause and suggest the solution.

Date of experience: January 6, 2020
Indonesia
2 reviews
1 helpful vote
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Oscar J. Great support
January 6, 2020

Had an account problem due to my son messing about with my freelancer membership. Oscar J was speedy, polite and professional and he fixed my problem in a few minutes. He turned around a really bad strat to my day!

Many thanks Oscar J.

Date of experience: January 5, 2020
Virginia
1 review
0 helpful votes
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He is very kind of me... I think that this is the policy of Freelancer.com..

Date of experience: January 5, 2020