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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Ashton was very helpful
January 21, 2020

I was charged a membershiip fee without my knowledge. Ashton cleared it out and refund is processed I am very glad for this.

Date of experience: January 20, 2020
California
1 review
0 helpful votes
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Pleasing
January 20, 2020

Pleased to have gotten my refund due to employer scamming. Was stressing out cuz I needed to pay for something that I would not be able to do.

Date of experience: January 19, 2020
New Jersey
1 review
0 helpful votes
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I have been using Freelancer for many years now. Only a couple times have I had a need to communication with Freelancer support. All of which times has been handled with understanding and desired results. Simply put, Freelancer is the best by far.
Thank you Jessica for being human like and understanding.

Date of experience: January 19, 2020
India
1 review
0 helpful votes
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Freelancer is Awesome!
January 19, 2020

Working is freelancer is easy and fun. It makes money earning easy for everyone. One can build a great part-time career at freelancer.com

Date of experience: January 19, 2020
India
1 review
0 helpful votes
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Great
January 19, 2020

He helped me out a lot but still I have worries related my work cause I am certain.

Date of experience: January 18, 2020
Bulgaria
1 review
0 helpful votes
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Nice guy
January 19, 2020

Ashton is good man who is working for Freelancer.com help desk.
I am impressed for his kind help dedicating even his weekend.
Thank you!

Date of experience: January 18, 2020
Romania
1 review
0 helpful votes
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Patience at its best!
January 19, 2020

The support team, represented by Jessica B., in my case, was very kind and understood my concerns, especially that I'm new on freelancer. She solved my problems right away with patience and for that I'm thankful. Mistakes happens on freelancer, but for sure they are corrected with professionalism. Thank you guys!

Date of experience: January 17, 2020
Nigeria
1 review
0 helpful votes
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Superb
January 19, 2020

It was straight forward and easy to understand
The replies was quick and clear

Date of experience: January 17, 2020
Bangladesh
1 review
0 helpful votes
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Freelance support
January 19, 2020

It's all about very satisfied get support with Janine P. I've solve our issue with my new buyer. Thanks a lot Freelancer. Com and specially thanks to Janine P.

Date of experience: January 17, 2020
Egypt
1 review
0 helpful votes
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Deleted Project
January 17, 2020

Janika from Freelancer support assisted me with an accidentally deleted project, She tried her best to undelete it, however when the system did not allow it, she walked me through step by step on how to recreate the project then complete while coordinating with Finances. I was able finally to add the positive Review for the programmer which was my main concern.

Date of experience: January 17, 2020
India
1 review
0 helpful votes
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Chat Support Experience.
January 16, 2020

Rhian on the chat support was very helpful in resolving my query and addressing the issue.

Date of experience: January 15, 2020
Serbia
1 review
1 helpful vote
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Pretty Damn Surprised Right Now
January 16, 2020

I have never, ever had a rep at a content mill or a freelance platform come up to me and offer me a discount on their membership! And I'm not talking those automated messages that get crammed out to everyone! No, I had a wonderful rep come to me for a chat. She laid out all of the details, she had answers to all of my questions and she was really, really pleasant to speak to! I am floored! Customer service isn't dead, you guys! It's ALIVE!

Date of experience: January 15, 2020
Pakistan
1 review
0 helpful votes
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Excellent Support
January 17, 2020

I'm new on Freelancer, i made a mistake and my account got blocked, i was very tense then i contacted Freelancer Support. I must mention about "Earl" he helped me resolved my issue, thank you so much.

Date of experience: January 15, 2020
AE
1 review
0 helpful votes
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Chad
January 15, 2020

He's been very helpful and professional. I received the response immediately.

Date of experience: January 14, 2020
Pakistan
1 review
0 helpful votes
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Issue connecting to facebook
January 14, 2020

The agent was very professional and tried to assist me in the best possible ways he could. Unfortunately, my issue was not resolved but he tried his best on his part and conveyed my issue to the concerned department.

Date of experience: January 14, 2020
RU
1 review
0 helpful votes
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Kind assistant
January 15, 2020

Eula is very good assistant
She solved troubles I had related membership upgrading very clearly and was very kind.
I want to get her assisting again later
Highly recommend Eula
Thanks for your assisting.

Date of experience: January 13, 2020
India
1 review
0 helpful votes
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Refund Process
January 14, 2020

Was smooth and seamless. Support team's response has been prompt and satisfactory. Thank you.

Date of experience: January 13, 2020
Pakistan
1 review
0 helpful votes
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Cool Contact Department
January 14, 2020

Get in touch on time what a wonderful response by the guy appreciate his help

Date of experience: January 13, 2020
Argentina
1 review
0 helpful votes
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Understood my mistake and solved it
January 14, 2020

A very fast and satisfactory problem solving. The staff understood my problem and had no problem at all downgrading my mistakenly adquired membership. Good communication.
I am satisfied

Date of experience: January 13, 2020
India
1 review
0 helpful votes
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Overall very good support provided by freelancer team. And they response very fast of your tickets.

Date of experience: January 12, 2020