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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Best Support I Have Come Across.
January 28, 2020

The best support i have ever received from any site. He was so responsive and solved the issues on then nd there.
He has sense of approaching an individual and skill to explain things. He convinced me with just one logical msg.
Keep It Up. Thanks a lot.

Date of experience: January 28, 2020
Sri Lanka
1 review
0 helpful votes
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Good service
January 28, 2020

Replies within 24 hours. Gives solutions. Team is available at any time. I am happy with the service.

Date of experience: January 27, 2020
Tunisia
1 review
0 helpful votes
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Professional
January 28, 2020

Gave me the answers I was searching for. When he went away to search for information he informed and asked me to wait. When it took too long he came back and asked me to wait again.

Concise and precise answers. Good job.

Date of experience: January 27, 2020
Bangladesh
1 review
0 helpful votes
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I got outstanding Support
January 28, 2020

Today I request to get support from Freelancer support desk. I get Rhian C who is Freelancer support desk. I asked him / her few question. He / She give me the replay as a friendly person. I am very happy to get support from him / her.

Date of experience: January 26, 2020
Pakistan
1 review
0 helpful votes
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Help regarding Dispute
January 26, 2020

It was a good experience with the staff member. The member helped me to proceed with the dispute whole heartedly.

Date of experience: January 26, 2020
PS
1 review
0 helpful votes
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He was really helpful
January 26, 2020

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Date of experience: January 26, 2020
Japan
1 review
0 helpful votes
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I have contacted freelancer.com support team and Janine was one of the excellent support members
She explained too kindly what to do in order to renew membership with free due to my account special issue
Very helpful and great!

Date of experience: January 25, 2020
Oman
1 review
0 helpful votes
Follow Amrulaas A.
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I had KYC Verification Problem and Jennifer M has helped me alot and gave her precious time to help me finish setting up. Hope she gets more Success in her Life. Keep it up!. Thumbs up to Jennifer M...

Date of experience: January 24, 2020
India
2 reviews
0 helpful votes
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Time to upgrade website, payments methods need to expand for outside US people. MPesa is good too, originally from Africa. I don't remember the last time there was an actual update that has affected the worker. However, it pays the bills.

Date of experience: January 24, 2020
Kenya
1 review
0 helpful votes
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Easy going website, easy to navigate and good customer services. Jobs readily available. I recommend one to use fhe website

Date of experience: January 24, 2020
Brazil
1 review
0 helpful votes
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Great chat service
January 25, 2020

A great chat service. Fast. 24 7 and supportive explaining all you need to know to solve your problems

Date of experience: January 24, 2020
India
1 review
0 helpful votes
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Best and Supportive
January 25, 2020

I am appreciate your service. Specially support of your executive. I will definitely tell my friends about this.

Date of experience: January 23, 2020
NL
1 review
0 helpful votes
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Jennifer M
January 25, 2020

Thanks again for your patience with my questions Jennifer M! I really like the support service in Freelancer.com and Jennifer M was very helpfiul.

Date of experience: January 23, 2020
India
1 review
0 helpful votes
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Feedback
January 22, 2020

I had an issue with one of my projects and Ashton D. Was very helpful.

Date of experience: January 22, 2020
Virginia
1 review
0 helpful votes
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Excellent Help
January 22, 2020

I am having an issue with an employer responding. I went on the Freelancer Chat and Ashton D was wonderful and I am confident that this will be resolved

Date of experience: January 22, 2020
Indonesia
1 review
0 helpful votes
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Excellent
January 22, 2020

I almost got robbed of from decisive project.
They required a security fee deposit outside freelancer.

Date of experience: January 22, 2020
Kansas
7 reviews
10 helpful votes
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Great way to find technical help. Be sure you know what you are doing and have CLEAR requirements of what you need. Do NOT pay (release milestone) until you are COMPLETELY satisfied. MANY people get scammed here because freelancers ask for pre-payment or early payment. Once you pay... you will NOT get any help.

Date of experience: January 21, 2020
Kenya
1 review
0 helpful votes
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Awesome - very helpful
January 22, 2020

It was nice getting the needed help from Rhian C., very helpful, and understanding, and also, very swift. Thanks.

Date of experience: January 21, 2020
Egypt
1 review
0 helpful votes
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They are so helpful
January 22, 2020

I had scammers sent me messages for job offers and they asked me to connect with them out of the website
I felt something wrong because I know that wasn't safe so I connected with the website team support and they asked me to give them their name, and I did that
The support team told me those were scammers
Really i'm so grateful that I wasn't fall in that trap
Thanks a lot

Date of experience: January 21, 2020
RU
1 review
0 helpful votes
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I have been using the freelancer platform for more than 3 years.
The best feature I recommend is that they have reliable and fast and very kind customer support.
Whenever I try to contact for live support, they replied in a timely manner and gave the appropriate support.
I highly recommend this support.

Date of experience: January 20, 2020