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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The best support i have ever received from any site. He was so responsive and solved the issues on then nd there.
He has sense of approaching an individual and skill to explain things. He convinced me with just one logical msg.
Keep It Up. Thanks a lot.
Replies within 24 hours. Gives solutions. Team is available at any time. I am happy with the service.
Gave me the answers I was searching for. When he went away to search for information he informed and asked me to wait. When it took too long he came back and asked me to wait again.
Concise and precise answers. Good job.
Today I request to get support from Freelancer support desk. I get Rhian C who is Freelancer support desk. I asked him / her few question. He / She give me the replay as a friendly person. I am very happy to get support from him / her.
It was a good experience with the staff member. The member helped me to proceed with the dispute whole heartedly.
I have contacted freelancer.com support team and Janine was one of the excellent support members
She explained too kindly what to do in order to renew membership with free due to my account special issue
Very helpful and great!
I had KYC Verification Problem and Jennifer M has helped me alot and gave her precious time to help me finish setting up. Hope she gets more Success in her Life. Keep it up!. Thumbs up to Jennifer M...
Time to upgrade website, payments methods need to expand for outside US people. MPesa is good too, originally from Africa. I don't remember the last time there was an actual update that has affected the worker. However, it pays the bills.
Easy going website, easy to navigate and good customer services. Jobs readily available. I recommend one to use fhe website
A great chat service. Fast. 24 7 and supportive explaining all you need to know to solve your problems
I am appreciate your service. Specially support of your executive. I will definitely tell my friends about this.
Thanks again for your patience with my questions Jennifer M! I really like the support service in Freelancer.com and Jennifer M was very helpfiul.
I am having an issue with an employer responding. I went on the Freelancer Chat and Ashton D was wonderful and I am confident that this will be resolved
Great way to find technical help. Be sure you know what you are doing and have CLEAR requirements of what you need. Do NOT pay (release milestone) until you are COMPLETELY satisfied. MANY people get scammed here because freelancers ask for pre-payment or early payment. Once you pay... you will NOT get any help.
It was nice getting the needed help from Rhian C., very helpful, and understanding, and also, very swift. Thanks.
I had scammers sent me messages for job offers and they asked me to connect with them out of the website
I felt something wrong because I know that wasn't safe so I connected with the website team support and they asked me to give them their name, and I did that
The support team told me those were scammers
Really i'm so grateful that I wasn't fall in that trap
Thanks a lot
I have been using the freelancer platform for more than 3 years.
The best feature I recommend is that they have reliable and fast and very kind customer support.
Whenever I try to contact for live support, they replied in a timely manner and gave the appropriate support.
I highly recommend this support.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

