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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Very helpful and kind
March 3, 2025

She was very helpful and handled the situation under pressure, although i was stressed she helped within a timely manner, well done Nicola thank you.

Date of experience: February 21, 2025
Egypt
1 review
0 helpful votes
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I had a smooth onboarding experience with the Preferred Freelancer Program. The process was clear, and Jonny guided me through every step professionally. I'm excited to be part of this program and look forward to new opportunities. Thanks to the team for their support!

Date of experience: February 21, 2025
Pakistan
1 review
0 helpful votes
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Great Customer Services.
March 3, 2025

Russel V is well experience Customer Support Agent. Its nice talking with her as she knows how to do verification process. Thanks Russel.!

Date of experience: February 21, 2025
Philippines
1 review
0 helpful votes
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Withdrawal Process Delay
March 3, 2025

I was worried because it's been a 5 days since I processed my withdrawal, Glad I contacted Miss Criselda from Freelancer support. She was very helpful, and check Immediately my account and finds out that my withdrawal request was already being processed by Express withdrawal from 02/17/2025 at 21:17 EST. And I may receive it on my bank within 2 to 3 business days, Thank you!

Date of experience: February 21, 2025
Georgia
1 review
0 helpful votes
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Problem solving
March 3, 2025

The support helped me out a bunch with the transaction issue.

Date of experience: February 20, 2025
Cameroon
1 review
0 helpful votes
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Security
March 3, 2025

Very good assistance, clearly details for m'y questions, I was satisfied

Date of experience: February 20, 2025
Pakistan
1 review
0 helpful votes
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Very professional
March 3, 2025

Russell V was very professional in the interview process.

Date of experience: February 20, 2025
India
1 review
0 helpful votes
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Got duped
March 3, 2025

Has a chat with Magenta S. (Freelancer Support). She had detailed me with all my queries and concerns and how to check for genuine projects and not getting duped in future. Thanks to her for the support

Date of experience: February 20, 2025
India
1 review
0 helpful votes
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Awesome experience with Jonny
March 3, 2025

Jonny was incredibly helpful in guiding me through the onboarding process and achieving the Preferred Freelancer Badge. His insights and step-by-step assistance made the entire process smooth and stress-free. I truly appreciate his professionalism and expertise

Date of experience: February 20, 2025
India
1 review
0 helpful votes
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It has been a great experience working with Jony. He has been incredibly helpful and provided valuable guidance for the Preferred Freelancer Program. Thank you for your support and assistance!

Date of experience: February 20, 2025
Canada
1 review
0 helpful votes
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Review
March 2, 2025

Was good. The staff was helpful quick and responsive..

Date of experience: February 20, 2025
GB
1 review
0 helpful votes
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Very very good. Magenta was supportive and attentive and provided reassuring information

Date of experience: February 20, 2025
Serbia
1 review
0 helpful votes
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I have a troubleshoot for payment authentication, so I have contacted with Criselda on live chat.
He as on busy, but very kind and kind to my simple words.
I think he is good at service and takes many skills, I'm very good with him and your services.
Thanks.

Date of experience: February 20, 2025
Philippines
1 review
0 helpful votes
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Help with IP Address block
March 2, 2025

Had ran through a problem regarding my IP address being blocked by the site without any notice. Luckily i had a chance talking to a freelancer agent which immediately took care of my problem, and within minutes (or less) i got back to my freelancer account again. Thank you agent for your immediate assistance.

Date of experience: February 19, 2025
Canada
1 review
0 helpful votes
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Change security phone number
March 2, 2025

I had to change my security phone number because I moved to another country, so the guy was very helpful in solving the problem.

Date of experience: February 19, 2025
India
1 review
0 helpful votes
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Bank deposit without reference id
March 1, 2025

Nice to deal with this man. Thank you for kind support..

Date of experience: February 19, 2025
Kenya
1 review
0 helpful votes
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Account issues
March 1, 2025

Had negative balance which I wasn't aware how it ended up in my account thanks to Nicola from the freelance support team I got help and everything is going on smoothly at the moment.

***** NICOLA

Date of experience: February 19, 2025
Pakistan
1 review
0 helpful votes
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Support team is very cooperative and polite. Russell is very nice and guide me about verification process. I have given all details appropriately. Hopefully i will get my verification badge soon and will start working on freelancer.com to provide services for digital marketing and social media marketing.

Date of experience: February 19, 2025
Germany
1 review
0 helpful votes
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The verification process was quick and efficient. Russell V. was professional and patient, taking the time to explain any questions and listening attentively. I felt well-supported and secure throughout the entire process.

Date of experience: February 19, 2025
France
1 review
0 helpful votes
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Russell V.
March 1, 2025

Russell V. has been patient and helpful during this interview despite my accent and my English knowledge. I'd enjoy having another interview with him if the opportunity arises again.

Date of experience: February 19, 2025