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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Excellent communication
March 7, 2025

My problem was solved quickly and the person was very pro.

Date of experience: February 25, 2025
Bangladesh
1 review
0 helpful votes
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Experience With Freelancer
March 7, 2025

I have an exceptional experience with Freelancer. I love to work with freelancer always.

Date of experience: February 25, 2025
Pakistan
1 review
0 helpful votes
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Quick Resolution by Angie
March 7, 2025

Angie was great and was able to rectify the issue I was facing

Date of experience: February 24, 2025
Zambia
1 review
0 helpful votes
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Verification Assistance
March 7, 2025

Lovely experience, quicker than the first time, Angie was very lovely and straight to the point helpful too. She showed how to go about it. As an agent she's great.
However as an institution I think you need to make wholesale improvements, particularly with your verification systems, I found the processes are unnecessarily long, taxing and not clear, one has to repeat the same steps over and over again in order to get desired results.
Particularly I found the payment and sms verification processes labourious.

Date of experience: February 24, 2025
Pakistan
1 review
0 helpful votes
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It was a great experience for guidance to rejoin the preferred freelancer badge.

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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I was explicit describing what I needed from the person who would take my request. After I contacted her, and again said what I needed, she decided her price would go from $250.00 to $600.00. Not in my budget, otherwise I would have picked someone who was asking for more.
This is my first time working with your company, and am sorry it did not work out.
I do thank you for returning my money.

Date of experience: February 24, 2025
India
1 review
0 helpful votes
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I want to sincerely thank Jonny from the Freelancer support team for his outstanding assistance in granting me the Preferred Freelancer badge. His professionalism, responsiveness, and support made the process smooth and hassle-free. I truly appreciate his efforts in recognizing my work, and this badge motivates me to continue delivering top-quality services. Kudos to Jonny for his excellent support!

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Date of experience: February 23, 2025
Viet Nam
1 review
0 helpful votes
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Tt
March 6, 2025

H tr nhanh và gii quyt trit đ vn đ mà tôi gp phi h tr nhanh và gii quyt trit đ vn đ mà tôi gp phih tr nhanh và gii quyt trit đ vn đ mà tôi gp phi

Date of experience: February 23, 2025
Egypt
1 review
0 helpful votes
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It was a good experience and he was able to solve the problem professionally.

Date of experience: February 23, 2025
Egypt
1 review
0 helpful votes
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Negative balance removal
March 5, 2025

Xavier B. Was helpful and helped me to solve the issue

Date of experience: February 23, 2025
Norway
1 review
0 helpful votes
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I was sceptical about the outcome of our one particular case, but Freelancer.com way of solving thing was an absolute amazement. Highly recommended platform for 10 years straight!

Date of experience: February 23, 2025
Brazil
1 review
0 helpful votes
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Jayce was a cool guy
March 4, 2025

He was pragmatic and helped me out in such short time. My problem as solved under 20 minutes, most of which was me stumbling to get the screenshot needed for my necessity.

Great support chat.

Date of experience: February 22, 2025
Ghana
1 review
0 helpful votes
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My Review
March 4, 2025

My experience was great, Jayce assisted me well. The information and assistance I needed was explained to me, to which I was asked to wait awhile that my info has been transferred to those who would check on it.

Date of experience: February 22, 2025
India
1 review
0 helpful votes
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Customer Service review
March 4, 2025

My experience with Freelancer's customer service was pretty great. Really quick responses and clear details on what to do next. They even provided me with a lot of information regarding my issues. Overall, my experience with Criselda of the Customer Service Department was amazing.

Date of experience: February 22, 2025
Turkiye
1 review
0 helpful votes
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Criselda and her excellent help
March 4, 2025

She is very friendly and kind, give these people the value they deserve

Date of experience: February 22, 2025
India
1 review
0 helpful votes
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Wonderful support
March 4, 2025

I thanks "Criselda" for the quick support in resolving my issue in a contest documentation handover process.

Date of experience: February 21, 2025
India
1 review
0 helpful votes
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Its been a very good experience using freelancer so far. The proposals are easy to manage and overall operating mechanism is also very simple and easy to understand. The overall workflow from making proposals to delivering projects is quite streamlined and user friendly. Thanks you very much! My special Thanks to Russell V. for providing clear insight in getting verified process and also helping to register as a corporate. Thanks Russell.

Date of experience: February 21, 2025
Pakistan
1 review
0 helpful votes
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Nicola Discussed With Me In A Great Mannered Way, I had a great experience. It was great he knows well what I was wanting. Thank You Team Support

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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Russell interview
March 3, 2025

He was very nice and great at explaining everything to me

Date of experience: February 21, 2025
GB
1 review
0 helpful votes
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Very helpful and kind
March 3, 2025

She was very helpful and handled the situation under pressure, although i was stressed she helped within a timely manner, well done Nicola thank you.

Date of experience: February 21, 2025