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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good Exoerience
March 11, 2025
Updated review

I have got lot of work from freelancer site and i have got good work from client

Date of experience: March 1, 2025

Good Exoerience
March 11, 2025
Previous review

Good Income from freelancer and i have got regular wok from client

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Date of experience: March 1, 2025
Pakistan
1 review
0 helpful votes
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Helpful
March 11, 2025

Helpful, cooperative, understand the issue and resolve my problem, will need further guidance if needed

Date of experience: March 1, 2025
Pakistan
1 review
0 helpful votes
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Very Professional and Exciting
March 11, 2025

I would say it was best since the questions asked were very technical and I liked the challenge in it. Excellent interviewer and whole process.

Date of experience: March 1, 2025
Vermont
1 review
0 helpful votes
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Not user friendly
March 10, 2025

Kept $26 of fees and made me ask to get a refund. Freelancer is worst solution, except for alternative. As soon as im aware of a competing service im switching

Date of experience: February 28, 2025
India
1 review
0 helpful votes
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Thank You so much for the quick support it was very helpful.

Date of experience: February 27, 2025
Turkiye
1 review
0 helpful votes
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Fast and accurate
March 9, 2025

"Criselda" answered my questions quickly.
She answered all my questions accurately.
She paid close attention to my question and gave an appropriate answer.

Date of experience: February 27, 2025
GB
1 review
0 helpful votes
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Verification process
March 9, 2025

It was really straightforward and a great experience

Date of experience: February 27, 2025
Czechia
1 review
0 helpful votes
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Interview with Russull.V
March 9, 2025

It was nice expierence. I am happy that i got verified now finally after 2 months long. Russell.V was professional in conducting the interview.

Date of experience: February 27, 2025
Ohio
1 review
0 helpful votes
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Interview with Russell V. from Freelancer.com
March 9, 2025
Updated review

I had a 15 min wonderful meeting with Russell V. who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even

Date of experience: January 27, 2025

Russel V.
March 9, 2025
Previous review

I had a 15 min wonderful meeting with Russel who was professional and yet challenging. He asked relative questions about my work and experience in freelancer.com and even specific questions about what softwares I use how i engage my clients and creations. I was shocked in the beginning but understood his professionalism later on.

Date of experience: January 27, 2025
Poland
1 review
0 helpful votes
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Help with refund of card deposit
March 9, 2025

Thank you, Criselda, for your prompt assistance in processing my refund! I really appreciate your professionalism and efficiency. 😊

Date of experience: February 27, 2025
India
1 review
0 helpful votes
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Top-notch support by Jayce L
March 9, 2025

Supremely understanding and supportive. Given point-to-point solution within 5 minutes. Absolutely deserves a raise—no doubt about it! Haha

Date of experience: February 26, 2025
Pakistan
1 review
0 helpful votes
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Criselda help me out
March 9, 2025

I'm happy with the guideline and fixed my issue
Thanks

Date of experience: February 26, 2025
Australia
1 review
0 helpful votes
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Help from Olivia
March 9, 2025

Olivia was very helpful and quick at resolving my issue.

Date of experience: February 26, 2025
India
1 review
0 helpful votes
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It was very smooth process
March 8, 2025

It was very smooth process and, the freelancer.com team specially Russell V, help me very well by guiding through the verification process.

Date of experience: February 26, 2025
Germany
1 review
0 helpful votes
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Serious and professional
March 8, 2025

I have not used all features by now, but everything I used worked well. I like to mention the thorough verification process which gives profiles a high credibility.

Date of experience: February 26, 2025
Washington
1 review
0 helpful votes
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Verified by Russel V
March 8, 2025

Great experience overall. Polite and professional. Thank you!

Date of experience: February 25, 2025
Bangladesh
1 review
0 helpful votes
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Review for "Danette O"
March 7, 2025

Very helpful and fast response. Wishing you a very enlarged career.

Date of experience: February 25, 2025
Egypt
1 review
0 helpful votes
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Very helpful
March 7, 2025

Nicola was a very helpful assistant. She answered all my questions and suggested effective solutions.

Date of experience: February 25, 2025
Spain
1 review
0 helpful votes
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Very good help to the point
March 7, 2025

Magenta S. Helped me and solved the issue in a easy way...! Very good experience!

Date of experience: February 25, 2025
India
1 review
0 helpful votes
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Membership refund
March 7, 2025

Thanks to Criselda, listened to my concern with patently and resolved with polite manner. Thank you "Criselda":

Date of experience: February 25, 2025