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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Austria
1 review
0 helpful votes
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Thank you for useful information
April 6, 2025

Angie at Freelancer Support helped me with a perplexing issue involving a client that was apparently not a serious company.

Date of experience: March 12, 2025
Saudi Arabia
1 review
0 helpful votes
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Grateful for a Smooth Experience
April 6, 2025

I'm truly grateful for the seamless Freelancer Verified process. The team was professional and supportive, making everything clear and easy. Special thanks to Russell V. for his patience and assistance! This verification adds great value to my profile, and I appreciate the excellent service.

Date of experience: March 11, 2025
India
1 review
0 helpful votes
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Want more like Angie.
April 6, 2025

I have taked to the Angie M as support. And I am very satisfied with her work and the efforts she had put in my case. I actually talked to many support members but I should say that we have very few like her and we require more like her. Such people are reason for people like us to be here on freelaner. I had 3 cases she kept all solved and review on her own. Love you Angie for the work you have done.

Date of experience: March 8, 2025
Turkiye
1 review
0 helpful votes
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Verified Freelancer Interview
April 6, 2025

I made an Interview with Russell V.
It was a friendly but professional people. I get suprised of the quality of the questions. Did not expect such a deep knowladge questions.
But all in one it was good expieriance. Thank You.

Date of experience: March 8, 2025
GB
1 review
0 helpful votes
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Freelancer Verified Interview
April 6, 2025

My Interview with Russell V was enjoyable and informative.
I appreciate the patience and approach taken in the verification process.

Date of experience: March 8, 2025
Panama
1 review
0 helpful votes
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Support assistance
April 6, 2025

I needed to know a couple of things and I contacted for support assistance and Andrei M. Adressed me very well, I got what I needed to know, it's nice when the support assistance staff is very helpful.

Date of experience: March 6, 2025
India
1 review
0 helpful votes
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Interaction with Russell V.
March 15, 2025

My interaction with Russell V. for verified badge went very well. He was polite and allowed me to express my understanding. Thank you

Date of experience: March 5, 2025
Viet Nam
1 review
0 helpful votes
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Thank you Olivia
March 15, 2025

Thanks Olivia for resolving my concerns quickly and efficiently.

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Date of experience: March 4, 2025
India
1 review
0 helpful votes
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PFP Best ever meet to Mr Jonny
March 15, 2025

It was good experience overall with jonny, so kind, so helpful, ask me questions realted to my past freelancer journey. I recommend all of you to connect with jonny at once, so you know his kind nature.
Thanks Jonny sir

Date of experience: March 4, 2025
Germany
1 review
0 helpful votes
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Poor customer service
March 14, 2025

On my third project with a Freelancer, I was tricked with a copy product. It wasn't apparent when I accepted it and released my funds, but when I found his "own video production" was a copy of an existing Youtube video, I wanted to have my funds back.

Freelancer support wasn't very polite, unfocused and constantly gave me advice I shouldn't have released the cash to begin with. They asked me for proof and I provided both (1) Freelancer's recording and (2) the link to the Youtube video that was exactly the same.

Nevertheless, I didn't get the money back. Support forcing me to "talk" to the Freelancer, instead of punishing him for the fraud. The Freelancer would complain how poor he was and how good his intention. I never saw my money again. I would have expected a clearer reaction from Support for these kinds of Fraud. Getting my money back without "talking" with the Freelancer should be the bare minimum.

Date of experience: March 4, 2025
Jersey
1 review
0 helpful votes
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Simple and Easy
March 14, 2025

Verification process was smooth and straight forward.

Date of experience: March 4, 2025
Indonesia
1 review
0 helpful votes
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Detailed and friendly
March 13, 2025

The complaint was handled very well and kindly. The response was quick, and the explanations were clear, so there was no misunderstanding, even for someone like me who does not use English as my primary language.

Date of experience: March 3, 2025
Australia
1 review
0 helpful votes
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Handover incomplete
March 13, 2025

Project was incomplete as the freelancer i had hired was no longer available.
The team at freelancer helped me resolve this issues in a timely fashion.

Date of experience: March 3, 2025
Italy
1 review
0 helpful votes
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Clear explanation of charges
March 13, 2025

I saw a charge that I didn't understand, and it was easy to get the assistance, the operator responded right away, analyzed the issue, and gave a clear explanation.

Date of experience: March 3, 2025
India
1 review
0 helpful votes
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Great suport team
March 13, 2025

I needed help with my account which was resolved quickly

Date of experience: March 3, 2025
Bangladesh
1 review
0 helpful votes
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I found all the answers I was looking for—excellent communication and outstanding customer service. Highly satisfied!

Date of experience: March 2, 2025
Bangladesh
1 review
0 helpful votes
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Support from Xavier B
March 12, 2025

Xavier B was very helpful. Thank you so much for your support.

Date of experience: March 2, 2025
Greece
1 review
0 helpful votes
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Very helpful!
March 12, 2025

Angie was very helpful and resolved my problem really fast!

Date of experience: March 2, 2025
Pakistan
1 review
0 helpful votes
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I accedently subcribe a membership and they refund me back all things i like there service thank u freeelancer.com

Date of experience: March 2, 2025
Pakistan
1 review
0 helpful votes
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Criselda was very helpfull
March 11, 2025

Great Experience,very helpful very understanding it was really helpful

Date of experience: March 1, 2025