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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Magenta was awesome. I needed to ask about my membership that I had in my old account. And my issue was resolved.
I recently encountered an issue with my Freelancer account, and I was fortunate to have Janessa G assist me. From the very beginning, she was incredibly professional, patient, and proactive in resolving my concerns. She took the time to understand my situation thoroughly and provided clear, step-by-step guidance, ensuring everything was handled smoothly. Her dedication and willingness to go the extra mile truly stood out. Thanks to her prompt and efficient support, my issue was resolved quickly, and I was able to continue working without any further complications. Janessa G is an absolute asset to the Freelancer support team, and I genuinely appreciate her outstanding assistance. Thank you, Janessa, for your exceptional service!
Great help and very clear communication, Niccola make sure that the assistance which I was seeking, was able to provide and I am happy with support.
Danette O, was very helpful and answered all my questions. Very polite and articulate. I would recommend her in future and am very grateful for her asstistance in addressing my concerns and questions I had.
As a verified and preferred freelancer on Freelancer.com, I recently faced some issues with the verification process. After sending messages, I often received delayed responses—sometimes after a day or two. When I finally scheduled a verification meeting, I was informed that I had not been selected for that time. Despite asking if there were any issues, I received no response until the scheduled meeting time, leaving me uncertain whether to attend or not. Unfortunately, the meeting itself was unfriendly and felt unprofessional, which seemed inconsistent with the standards of Freelancer.com. Moreover, my verified badge was removed, and I was restricted from bidding on certain projects, despite agreeing to renew the badge when prompted. The renewal fee was charged, and I understood there was a 14-day grace period before the badge would be removed. However, the badge was still removed, and the renewal process took an unusually long time. Please note that my intention in sharing this experience is not to criticize the platform but to provide constructive feedback to help improve the verification and renewal processes. I hope these observations are taken into account for better service and smoother experiences for freelancers.
It was nice speaking with the support team. Russell V. assisted me well, and the service was smooth. Highly appreciated!
No proper reply from freelancer support, They just mailed me thanks for contacting us. and another mail asking to review the experience
I have a nice experience with the person who has directly chat with me.This service of chatting instantly about anything help all the freelancer which has a positive effect on them.I wish this service will help this site to reach the biggest Market Place in the world.
Fantastic. I forgot about the chat but would like to thank Leopold for his quick and prompt service. Very happy
I had a great chat with Russell V., really appreciate the clear and friendly communication. Russell was incredibly patient and took the time to address all my questions in detail, making sure I fully understood everything. Their professionalism and positive attitude made the entire interaction enjoyable and stress-free. I felt genuinely heard and supported throughout the conversation. Russell's expertise and willingness to go the extra mile truly stood out, and I would highly recommend them to anyone seeking assistance. Thank you, Russell, for such a pleasant and productive experience!
The process was very smooth and support provided by Freelancer verified contact name Mr. Russell V. provided an excellent support during the process.
It was great, Russel was very humble and it was really nice talking to him for the verification. He also assisted me about the Dos and Don'ts after I was verified.
I had a great experience with Freelancer's support. The process was smooth, and the representative, Russell V., was helpful and professional. My issue was resolved quickly, and I appreciate the prompt assistance. Would recommend!
During the interview for my verification process, Russell V. assisted me with patience and politeness. All my questions were answered quickly and precisely. Thank you, Russell.
He is an expert in the field of Analytics and additionally a good communicator. Thank you very much!
I was interviewed by Russell V. to receive my verify badge on my account. She was very friendly. The interview questions seemed appropriate for my level of experience; challenging but answerable. The process gave me confidence that the verified badge is an excellent form of legitimacy.
I recently had the privilege of becoming verified on freelancer, and I couldn't be more impressed! From start to finish, everything was handled with the utmost professionalism. The team was clear, courteous, and communicated effectively, ensuring I knew exactly what to expect throughout the entire process of becoming verified.
The entire experience was incredibly easy. The platform was intuitive and user-friendly, making freelancer a breeze to navigate. I didn't feel overwhelmed at any point, and I appreciated how streamlined everything was.
Overall, I highly recommend freelancer to anyone looking for a professional, easy, and fast solution to finding freelance projects. It's a game-changer!
Angie at Freelancer Support helped me with a perplexing issue involving a client that was apparently not a serious company.
I'm truly grateful for the seamless Freelancer Verified process. The team was professional and supportive, making everything clear and easy. Special thanks to Russell V. for his patience and assistance! This verification adds great value to my profile, and I appreciate the excellent service.
I have taked to the Angie M as support. And I am very satisfied with her work and the efforts she had put in my case. I actually talked to many support members but I should say that we have very few like her and we require more like her. Such people are reason for people like us to be here on freelaner. I had 3 cases she kept all solved and review on her own. Love you Angie for the work you have done.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

