Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
Follow bruno H.
Unfollow bruno H.
Share Review
Report Review

Verry Helpfull
March 30, 2025

Magenta was awesome. I needed to ask about my membership that I had in my old account. And my issue was resolved.

Date of experience: March 19, 2025
GB
1 review
0 helpful votes
Follow Waqar D.
Unfollow Waqar D.
Share Review
Report Review

I recently encountered an issue with my Freelancer account, and I was fortunate to have Janessa G assist me. From the very beginning, she was incredibly professional, patient, and proactive in resolving my concerns. She took the time to understand my situation thoroughly and provided clear, step-by-step guidance, ensuring everything was handled smoothly. Her dedication and willingness to go the extra mile truly stood out. Thanks to her prompt and efficient support, my issue was resolved quickly, and I was able to continue working without any further complications. Janessa G is an absolute asset to the Freelancer support team, and I genuinely appreciate her outstanding assistance. Thank you, Janessa, for your exceptional service!

Date of experience: March 19, 2025
India
1 review
0 helpful votes
Follow Ishwar Y.
Unfollow Ishwar Y.
Share Review
Report Review

Great help
March 29, 2025

Great help and very clear communication, Niccola make sure that the assistance which I was seeking, was able to provide and I am happy with support.

Date of experience: March 19, 2025
Canada
1 review
0 helpful votes
Follow Randall Q.
Unfollow Randall Q.
Share Review
Report Review

Danette O assisting me
March 29, 2025

Danette O, was very helpful and answered all my questions. Very polite and articulate. I would recommend her in future and am very grateful for her asstistance in addressing my concerns and questions I had.

Date of experience: March 19, 2025
Egypt
1 review
0 helpful votes
Follow Mohammed R.
Unfollow Mohammed R.
Share Review
Report Review

As a verified and preferred freelancer on Freelancer.com, I recently faced some issues with the verification process. After sending messages, I often received delayed responses—sometimes after a day or two. When I finally scheduled a verification meeting, I was informed that I had not been selected for that time. Despite asking if there were any issues, I received no response until the scheduled meeting time, leaving me uncertain whether to attend or not. Unfortunately, the meeting itself was unfriendly and felt unprofessional, which seemed inconsistent with the standards of Freelancer.com. Moreover, my verified badge was removed, and I was restricted from bidding on certain projects, despite agreeing to renew the badge when prompted. The renewal fee was charged, and I understood there was a 14-day grace period before the badge would be removed. However, the badge was still removed, and the renewal process took an unusually long time. Please note that my intention in sharing this experience is not to criticize the platform but to provide constructive feedback to help improve the verification and renewal processes. I hope these observations are taken into account for better service and smoother experiences for freelancers.

Date of experience: March 19, 2025
India
1 review
0 helpful votes
Follow Nadeem C.
Unfollow Nadeem C.
Share Review
Report Review

Great Support Experience!
March 29, 2025

It was nice speaking with the support team. Russell V. assisted me well, and the service was smooth. Highly appreciated!

Date of experience: March 15, 2025
India
1 review
0 helpful votes
Follow Ahammed E.
Unfollow Ahammed E.
Share Review
Report Review

Not solved
March 28, 2025

No proper reply from freelancer support, They just mailed me thanks for contacting us. and another mail asking to review the experience

Date of experience: March 15, 2025
Bangladesh
1 review
0 helpful votes
Follow MD ZUEL X.
Unfollow MD ZUEL X.
Share Review
Report Review

For Withdrawl Request
April 6, 2025

I have a nice experience with the person who has directly chat with me.This service of chatting instantly about anything help all the freelancer which has a positive effect on them.I wish this service will help this site to reach the biggest Market Place in the world.

Date of experience: March 18, 2025
New Zealand
1 review
0 helpful votes
Follow Scott N.
Unfollow Scott N.
Share Review
Report Review

Refund Request
April 6, 2025

Fantastic. I forgot about the chat but would like to thank Leopold for his quick and prompt service. Very happy

Date of experience: March 16, 2025
India
1 review
0 helpful votes
Follow Jasmeet J.
Unfollow Jasmeet J.
Share Review
Report Review

Regarding account verification
March 28, 2025

I had a great chat with Russell V., really appreciate the clear and friendly communication. Russell was incredibly patient and took the time to address all my questions in detail, making sure I fully understood everything. Their professionalism and positive attitude made the entire interaction enjoyable and stress-free. I felt genuinely heard and supported throughout the conversation. Russell's expertise and willingness to go the extra mile truly stood out, and I would highly recommend them to anyone seeking assistance. Thank you, Russell, for such a pleasant and productive experience!

Date of experience: March 15, 2025
India
1 review
0 helpful votes
Follow Kunal D.
Unfollow Kunal D.
Share Review
Report Review

The process was very smooth and support provided by Freelancer verified contact name Mr. Russell V. provided an excellent support during the process.

Date of experience: March 14, 2025
Pakistan
1 review
0 helpful votes
Follow Hamza Z.
Unfollow Hamza Z.
Share Review
Report Review

It was great, Russel was very humble and it was really nice talking to him for the verification. He also assisted me about the Dos and Don'ts after I was verified.

Date of experience: March 14, 2025
Georgia
1 review
0 helpful votes
Follow Noriko E.
Unfollow Noriko E.
Share Review
Report Review

Smooth and Efficient Support
April 6, 2025

I had a great experience with Freelancer's support. The process was smooth, and the representative, Russell V., was helpful and professional. My issue was resolved quickly, and I appreciate the prompt assistance. Would recommend!

Date of experience: March 13, 2025
Italy
1 review
0 helpful votes
Follow Alessandra S.
Unfollow Alessandra S.
Share Review
Report Review

Excellent assistance
April 6, 2025

During the interview for my verification process, Russell V. assisted me with patience and politeness. All my questions were answered quickly and precisely. Thank you, Russell.

Date of experience: March 13, 2025
Germany
1 review
0 helpful votes
Follow Sergio T.
Unfollow Sergio T.
Share Review
Report Review

Systematic and professional
April 6, 2025

He is an expert in the field of Analytics and additionally a good communicator. Thank you very much!

Date of experience: March 13, 2025
Washington
1 review
0 helpful votes
Follow Peter G.
Unfollow Peter G.
Share Review
Report Review

Verified Interview
April 6, 2025

I was interviewed by Russell V. to receive my verify badge on my account. She was very friendly. The interview questions seemed appropriate for my level of experience; challenging but answerable. The process gave me confidence that the verified badge is an excellent form of legitimacy.

Date of experience: March 12, 2025
California
1 review
0 helpful votes
Follow LJ W.
Unfollow LJ W.
Share Review
Report Review

Professional Easy and Fast
April 6, 2025

I recently had the privilege of becoming verified on freelancer, and I couldn't be more impressed! From start to finish, everything was handled with the utmost professionalism. The team was clear, courteous, and communicated effectively, ensuring I knew exactly what to expect throughout the entire process of becoming verified.
The entire experience was incredibly easy. The platform was intuitive and user-friendly, making freelancer a breeze to navigate. I didn't feel overwhelmed at any point, and I appreciated how streamlined everything was.
Overall, I highly recommend freelancer to anyone looking for a professional, easy, and fast solution to finding freelance projects. It's a game-changer!

Date of experience: March 12, 2025
Austria
1 review
0 helpful votes
Follow Mans Q.
Unfollow Mans Q.
Share Review
Report Review

Thank you for useful information
April 6, 2025

Angie at Freelancer Support helped me with a perplexing issue involving a client that was apparently not a serious company.

Date of experience: March 12, 2025
Saudi Arabia
1 review
0 helpful votes
Follow MOUSA X.
Unfollow MOUSA X.
Share Review
Report Review

Grateful for a Smooth Experience
April 6, 2025

I'm truly grateful for the seamless Freelancer Verified process. The team was professional and supportive, making everything clear and easy. Special thanks to Russell V. for his patience and assistance! This verification adds great value to my profile, and I appreciate the excellent service.

Date of experience: March 11, 2025
India
1 review
0 helpful votes
Follow Anshu C.
Unfollow Anshu C.
Share Review
Report Review

Want more like Angie.
April 6, 2025

I have taked to the Angie M as support. And I am very satisfied with her work and the efforts she had put in my case. I actually talked to many support members but I should say that we have very few like her and we require more like her. Such people are reason for people like us to be here on freelaner. I had 3 cases she kept all solved and review on her own. Love you Angie for the work you have done.

Date of experience: March 8, 2025