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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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I am very satisfied with your support. They helped with all the problems I had. Thank you so much...

Date of experience: September 21, 2020
BA
1 review
0 helpful votes
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Support
September 20, 2020

Marina was very fast and straight forward with the instructions i requested! I recommend her highly!

Date of experience: September 20, 2020
Pakistan
1 review
0 helpful votes
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Introduction to Verified by Freelancer
September 22, 2020

Macall C. From Verified by Freelancer approached me to make me learned about the product. I already knew a little about it and asked him to let me know more. He explained it to me. I really loved to know about the product and I'm sure to get verified now.

Date of experience: September 19, 2020
PS
1 review
0 helpful votes
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Great help
September 19, 2020

Ashton D. Was a great help for me to understand the freelancer platform.

Date of experience: September 19, 2020
Bangladesh
1 review
0 helpful votes
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Excellent service
September 18, 2020

Pleasent experience with customer service. He was very cooperative. He had instantly solved my problem.

Date of experience: September 18, 2020
Pakistan
1 review
2 helpful votes
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Very bad experiance
October 18, 2020

I tried to highlight an issue that has been observed regarding those contest were marked with guaranteed tags has not been rated and got closed. I did not received my part amount. As per agent amount has already been distributed among qualified users. But the issue was no one has been rated by the contest holder. How suppose freelancer.com to decide who is qualified and who is not, if no one has been rated by contest holder him self?

Date of experience: September 18, 2020
Portugal
1 review
0 helpful votes
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Withdraw doubts
September 18, 2020

All my doubts were answered, the support team member was attentive and collaborative

Date of experience: September 18, 2020
Ukraine
1 review
0 helpful votes
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It is very powerful service for users to get fast response for support if we met some problems.
For example, I just met problem with withdrawing funds yesterday, I just contact support.
They reply me on the spot.
That's very convenient for me.
Really thanks.

Date of experience: September 18, 2020
Montenegro
1 review
0 helpful votes
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Great CS support
September 17, 2020

Quick and great customer support very helpful representative

Date of experience: September 17, 2020
South Africa
1 review
0 helpful votes
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Fast, friendly, helpful service
September 17, 2020

I had an issue with a proposed project, Ashton was quick to assist me and got the matter sorted for me immediately. Great service.

Date of experience: September 17, 2020
Serbia
1 review
0 helpful votes
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Restricted account issues
September 16, 2020

The agent was informative and helpful, although the question was not in his domain

Date of experience: September 16, 2020
India
1 review
0 helpful votes
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I talk to your support person Eula. He guide me good regarding my issue which you can see also.
Thanks for your support.

Date of experience: September 16, 2020
Nepal
1 review
1 helpful vote
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Recently, I have been an Balance issue on my account, I will contact the Freelancer supported center and reported my Balance paid issue to them. They refunded the project fees, and it was a nice support and experience with the freelance Support team and encouraged me to stay and work in this platform or in this said. Thank you so much all of freelance team and love you all of you.

Date of experience: September 16, 2020
Bangladesh
1 review
0 helpful votes
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Fast and Effective
September 16, 2020

At first, I thought I won't get replied cause I am not a ranked freelancer. But the freelancer support team specially Janika proved me wrong and solved my problems in a blink. Thanks, freelancer support team, thanks Jnaika.

Date of experience: September 16, 2020
GB
1 review
0 helpful votes
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Very helpful
September 15, 2020

Ashton D was very helpful, he understood my query and done his best to help me. I feel very happy with my experience.

Date of experience: September 15, 2020
Saudi Arabia
1 review
0 helpful votes
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Payment Fee
September 15, 2020

I contacted the support team with an issue regarding the fees. The support officer Ashton D. Was very helpful and quick to solve the issue. Thanks a lot.

Date of experience: September 15, 2020
Serbia
1 review
0 helpful votes
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Good support!
September 16, 2020

A++++++++++++++++++++
His support is Fast and Kind and Correct.
I recommend him very much.
Thank you.

Date of experience: September 15, 2020
RU
1 review
0 helpful votes
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Responsive and supportive
September 16, 2020

Recently, I had detected an issue on my account. I contacted the freelancer support center and reported the issue to them. They refunded the project fee. It was a nice experience with the freelancer support team and encouraged me to stay and work on this platform.

Date of experience: September 15, 2020
India
1 review
0 helpful votes
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The Support Center answered all my questions in details with urls! I am very satisfied with their answers! Thank you!

Date of experience: September 15, 2020
California
1 review
0 helpful votes
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I had some issue with regard to subscription fee and it was resolved as soon as I contacted the support team, Hats off for the team.

Date of experience: September 14, 2020