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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Great
October 2, 2020

I am very happy to contacting to freelancer support team.
Always, Whenever!
I highly recommend freelancer support team and Robyn G.
Thanks

Date of experience: October 1, 2020
Spain
1 review
0 helpful votes
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ASHTON DREAM
October 1, 2020

Quick, nice and hopefully resolved in 48h... Needing information when no answers from holder contest,

Date of experience: October 1, 2020
France
1 review
0 helpful votes
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After a few milestones approved by my current client, I tried to withdraw funds, but the withdrawal was cancelled because "the funds come from a suspicious account". I contacted my client, who explained that he was put under review because he had logged in to freelancer.com through a non-China IP (he's chinese). A few days later, he informed me that his account's limits had been removed and that I could start working again on the next milestones. I then contacted Freelancer support, wanting to be sure that what my client said was true. Emeline from Freelancer confirmed this and had the funds unlocked and back on my account in a few minutes, so that I could make a new withdrawal. Thank you Freelancer

Date of experience: October 1, 2020
India
1 review
0 helpful votes
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Professional and very helpful!
October 1, 2020

It was a delight to interact with Macall C regarding the ''verified by freelancer'' program. Macall was very professional and reminded me to get verified even after I consistently missed it. Very professional and positive approach. Thank you. A++++++++++++

Date of experience: September 30, 2020
Washington
1 review
0 helpful votes
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Professional
September 30, 2020

Freelancer.com lets you know that they will handle the job professionally. They also take accounts very seriously too. They are patient, have very good communication skills and is up to par!
Thank you immensely Benny and Freelancer!

Date of experience: September 30, 2020
Israel
1 review
18 helpful votes
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Professional treatment
September 30, 2020

With freelancer you are not alone, the management of the site won't let the service provider till you get what you want, i feel so safe with them, I've tried them and other sites, i haven't seen such site that cares that much of his clients, i had problem with one freelancer, the site management froze his account till i get what we agreed, only when i wrote to them that everything was fine, just then they let him move on and continue working, i just feel so safe with them, thanks Emeline, thanks freelancer

Date of experience: September 28, 2020
PS
1 review
0 helpful votes
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Great conversation
September 28, 2020

Treat me professionally, give me lots of solutions and completely solve my problem

Date of experience: September 28, 2020
GB
1 review
0 helpful votes
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Very helpful
September 28, 2020

Award winner by mistake, he helped me to cancel it

Date of experience: September 28, 2020
Philippines
1 review
0 helpful votes
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KYC Verified
September 29, 2020

Janika helped me check if I'm KYC verified. Most thankful for the efficient way she handled my inquiry.

Date of experience: September 27, 2020
North Carolina
1 review
8 helpful votes
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Had a bad experience in using this platform. I have worked hard and earned money.
After I receive 500$ in account, my account was suspended without any reason. And they didn't send any message. I didn't do any bad actions in the account and also kept site policy as well.
After two days, the account was closed without any reason. So I contacted their support several times.
But never help. Each time, they said to me please wait with the template message. Already passed 3 months with that.
Why? What reason? I want to be fair here. I really loved my work and also my account.
It was a good account and all my clients were satisfied with my works. All five-star rating.
I worked hardly. But lost my money and account currently as a result without any reason.
And they didn't help me to recover the account. I wanted to recover that.
I hope Sitejabber helps me. Thanks

Date of experience: September 27, 2020
India
1 review
0 helpful votes
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Solve my issue
September 27, 2020

I accidentally met with a customer who awarded one project to me and was asking for my details mobile. I had refused to give quit so he didn't cancel the project and my account was showing in minus.
But thanks to the representative and their full support. Barry N.and Eula R
Really appreciate.

Date of experience: September 25, 2020
RU
1 review
0 helpful votes
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Good support
September 24, 2020

Mr. Ashton D
Thanks for your support.
I was glad to received your support.
Your support is very clear and to very easy know about my problem.
Good bye

Date of experience: September 24, 2020
Argentina
1 review
0 helpful votes
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Had a bad experience that was solved with kindness and in no time, thank you so much for having amazing people like Emeline L.

Date of experience: September 24, 2020
Bangladesh
1 review
0 helpful votes
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Review for Marina
September 24, 2020

Marina guided me accurately and I got my issues resolved.

Date of experience: September 24, 2020
Belgium
1 review
0 helpful votes
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This time I accidentally accepted a project, clicking the wrong button (I hadn't used the website in a while and got distracted). After 6 days I got a refund for the project fee, and the project was cancelled. It wasn't easy to undo my mistake, but in the end they took care of it so I have to be grateful for that. Support is always available and rather quick to respond as well.

The only problem from my point of view is how difficult it was to undo the silly mistake. Maybe popping up a simple confirmation dialog before the project is really accepted (detailing the risks) would be a reasonable trade-off of user-friendliness versus client safety. At least when the fee is rather high.

Date of experience: September 24, 2020
RU
1 review
0 helpful votes
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Kindly Service
September 24, 2020

Barry is very good person.
Very kindly, Good service.
I wish yu the best of luck in your business.
Thanks

Date of experience: September 23, 2020
Maryland
1 review
0 helpful votes
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Freelancer Support
September 23, 2020

Thumbs up to freelancer support, I appreciate their services and patience!

Date of experience: September 23, 2020
Morocco
1 review
0 helpful votes
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Freelancer.com assist team
September 23, 2020

I had an issue concerning a project, and I contacted the assist team.
And I had Mr. Ashton D. On the chat.
He answered all my questions in time.
Im really satisfied.

Date of experience: September 23, 2020
Bangladesh
1 review
0 helpful votes
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Very helpful indeed
September 24, 2020

Freelancer Live chat support is very much responsive. They have responded immediately about my issue and ensured to resolve the matter.

Date of experience: September 23, 2020
India
1 review
0 helpful votes
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Chelsea V. was really helpful during the process. She was on time based on the meeting schedule and helped me out with my queries as well with for the process.
I would like to appreciate her efforts for helping me out on this.

Thanks

Date of experience: September 23, 2020