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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Refund
October 7, 2020

Ashton D was great and resolved my issue over chat promptly

Date of experience: October 7, 2020
Sri Lanka
1 review
0 helpful votes
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Ashton D was great
October 7, 2020

Ashton D. Was of great help for me to solve my problem. Happy with it.

Date of experience: October 7, 2020
Belgium
1 review
0 helpful votes
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Assistance
October 7, 2020

He's very patient and help very well and fast!
Now i'm waiting for the resolution of the problem :)

Date of experience: October 7, 2020
GB
1 review
0 helpful votes
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Ashton D support
October 7, 2020

This person is great and I am sure he will investigate my case and get my right back to me.

Date of experience: October 7, 2020
India
1 review
1 helpful vote
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Refund my amount
October 8, 2020

Wrong deducted amount from my credit card. But now I got returned my money.

Thanks to supports for help me.

Date of experience: October 7, 2020
Sri Lanka
1 review
2 helpful votes
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When I explain my problem, he clearly inform me what can I do with this matter and what are the requirements should I need to satisfy to solve this problem. He try to do his best to solve this matter. I settle my problem within 10 minutes. I am really impressed with this customer support. As a summery I really appreciate his support, a good person with good communication. Thank you

Date of experience: October 6, 2020
India
1 review
0 helpful votes
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Good people
October 8, 2020

They're good, honest, hardworking people. I've found employment opportunities here and I'm really thankful for that.

Date of experience: October 6, 2020
California
1 review
0 helpful votes
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Took his time to answer my concerns
October 6, 2020

My concerns and questions were answered promptly. He was able to get me all the information I needed quickly!

Date of experience: October 6, 2020
India
1 review
0 helpful votes
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I have worked on all of the freelancer sites and this is one of the best. Their commsion is very low as compared to other famous sites and their customers' support is really good.

Date of experience: October 6, 2020
GB
1 review
0 helpful votes
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You promised to solve my problem and you did on time. What an amazing support i received from you, your support, ownership and dedication are a master class and should be a case study.

I really thank you for your amazing support and help.

Thank you for solving my problem on time as you promised within 23-48 hours

Date of experience: October 6, 2020
Malaysia
1 review
0 helpful votes
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Can't review much due to freelancer.com guidelines had been outlined beforehand. So i will take the suggestion and make the amendment and arrangement accordingly

Date of experience: October 5, 2020
Japan
1 review
0 helpful votes
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Extremely helpful
October 8, 2020

This person went beyond the normal help procedure to try to help me recover my files, thank you very much

Date of experience: October 5, 2020
Tunisia
1 review
0 helpful votes
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It's always a great experience to deal with Freelancer's agents and website they always make sure that you're secured no matter what it's a very helpful website for Freelancers and I give it a 5 stars on everything.

Date of experience: October 5, 2020
Indonesia
1 review
0 helpful votes
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Hi. I just started to build freelancer profile this October'20 and to my satisfaction I have the good customer support experience to resolve my issue. They responded sooo quickly and gave me the solution I need without hassle. The Freelancer.com Support Team whom helped me, Karylle A., understood my needs very well and my impression: trust. As trust the most valuable currency, I hope I will be using this platform often, as I learn how to grow and become a good freelance to projects I serve in the future. Kudos!

Date of experience: October 4, 2020
India
1 review
0 helpful votes
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Security deposit issue
October 5, 2020

Really clear about security deposit. Any offsite communications and offsite payments are strictly prohibited within the site for security purposes.

Date of experience: October 3, 2020
Malaysia
1 review
0 helpful votes
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Good responsibility
October 5, 2020

They are really helpful! Jennifer assisted me to close my account since I hasn't use it for a year and I hope it really close my account.

Date of experience: October 3, 2020
RU
1 review
0 helpful votes
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Refund
October 5, 2020

The support team helped me a lot! We quickly solved the problem. Thanks! The money was returned to my account!

Date of experience: October 3, 2020
Bangladesh
1 review
0 helpful votes
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Unfortunately due to some mistake, I was about to loose 5000USD.
But the support team handled the issue with wonderful professionalism and solved it only in 5 days.
Loved it.

Date of experience: October 3, 2020
Estonia
1 review
0 helpful votes
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Account reopen
October 3, 2020

It was really great,"Javier A." <*******@cx.freelancer.com> helped me out to resolve the issue... and helped me to reopen my closed account.

Thank you so much :)

Date of experience: October 2, 2020
Bangladesh
1 review
0 helpful votes
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Fund withdrawal process
October 2, 2020

I was so frustrated about my very first Fund withdrawal process, and the customer support of freelancer.com just help me out. Specially thanks to #Allen who solve and help me out by the time. :)

Date of experience: October 2, 2020