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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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It was nice experience. A pleasure meeting with him

Date of experience: October 12, 2020
India
1 review
0 helpful votes
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QnA with Ash
October 12, 2020

Quick response and my query were solved. He was kind and heard to my questions patiently and answered them well

Date of experience: October 12, 2020
Bangladesh
1 review
0 helpful votes
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Best support
October 13, 2020

Freelancer.com is so good for new comers. Their services and their supports are so good. They replies so fast. Thanks for your helps.

Date of experience: October 12, 2020
Pennsylvania
3 reviews
2 helpful votes
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I had a good experience
October 12, 2020

I use freelancer.com for many small projects and I had a overall good experience, you can find many good freelancers

Date of experience: October 11, 2020
Pakistan
1 review
0 helpful votes
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I started working like 2 weeks ago, And freelancer helps me in getting contact with many clients and to start earning. I love this website. And it is great platform to start your work.

Date of experience: October 11, 2020
Tunisia
1 review
0 helpful votes
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Pulling out
October 12, 2020

It helped me a lot in the steps of withdrawal. Thank you very much, the best independent site in the world. Thank you so much

Date of experience: October 11, 2020
Pakistan
1 review
0 helpful votes
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I got what I want
October 12, 2020

Did help me regarding my issue. Listened to all my problems carefully and solve them in a few hours. Thank You.

Date of experience: October 10, 2020
Egypt
1 review
0 helpful votes
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Contest entry
October 10, 2020

He helped me very much and told me what is the problem and tell me steps will help me after this in order to avoid this problem

Date of experience: October 10, 2020
India
1 review
0 helpful votes
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Ashton was kind and responsive
October 10, 2020

He clearly understood my problem and assured that the problem would be solved soon.

Date of experience: October 10, 2020
Pakistan
1 review
0 helpful votes
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It's great to have a discussion with Ashton D. He clearly guided me about the solution to my problem.

Date of experience: October 10, 2020
Pakistan
1 review
0 helpful votes
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Employer bad language
October 10, 2020

I connect chat with freelancer and freelancer support give me fast responce and action on my problem freelancer support is very Good
Thank you

Date of experience: October 10, 2020
Portugal
3 reviews
0 helpful votes
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I like the way Rhian
October 12, 2020

I like the way Rhian C. Handle my concern on the membership fee and explain to me the solution and is very polite. Thank you so much, keep up the good work!

Date of experience: October 10, 2020
Brazil
1 review
0 helpful votes
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Best Suport
October 12, 2020

This was the first time I used freelancing for support, and I ended up being very well oriented and my doubts were quickly resolved.

Date of experience: October 10, 2020
India
1 review
0 helpful votes
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I think this is a good platform provided you get jobs to do. A bit difficult though to find jobs as there is lot of competition.

Date of experience: October 10, 2020
Pakistan
2 reviews
0 helpful votes
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Cancelled Project.
October 10, 2020

They are all helped me to Understand Freelancer's terms conditions.and i am very relax after providing and guidelines from support team

Date of experience: October 9, 2020
New Hampshire
1 review
24 helpful votes
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First Time Hiring
October 10, 2020

This is my first time using Freelancer to find help with a photoshop project. I had questions regarding my invoice. My balance showed zero after making a deposit even though I did not release the funds yet. Also, this was a one-time project with a flat rate fee and I was concerned about automatic withdrawals. I was able to get in touch with an agent fairly quickly and he answered all of my questions and concerns. Great Service--wish I used it sooner.

Date of experience: October 9, 2020
Algeria
1 review
0 helpful votes
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I thank the freelance team for their professionalism for the patience that my interlocutor shared in answering all my questions and helped me to enrich my experience on this site.
Thank you very much.

Date of experience: October 8, 2020
California
1 review
0 helpful votes
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Refund
October 7, 2020

Ashton D was great and resolved my issue over chat promptly

Date of experience: October 7, 2020
Sri Lanka
1 review
0 helpful votes
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Ashton D was great
October 7, 2020

Ashton D. Was of great help for me to solve my problem. Happy with it.

Date of experience: October 7, 2020
Belgium
1 review
0 helpful votes
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Assistance
October 7, 2020

He's very patient and help very well and fast!
Now i'm waiting for the resolution of the problem :)

Date of experience: October 7, 2020