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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Здравствуйте! на протяжении 3,5 лет работаю с Freelancer.com и это время доказывает что осознанно работаю с этой командой из группы поддержки. Какой бы хороший не был ваш фрилансер программист вы все равно не защищены от различных недопониманий, исполнения обязательства, гарантии выполнения работ. Служба поддержки Freelancer незаменимый регулятор, отзывчивый в любой момент, поможет разобраться, если нужно накажет виновного исполнителя. Ребята огромное вам спасибо. Искренне желаю всей команде из группы поддержки личного счастья, во всем.

Date of experience: October 18, 2020
Egypt
1 review
0 helpful votes
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Such collaborative
October 19, 2020

I would like to thank each one of you for your support.
Your response is very fast and helpful and i like your collaborative so much
Thank you guys.

Date of experience: October 18, 2020
India
1 review
0 helpful votes
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Ashton D. Guided very well
October 17, 2020

Ashton D. Guided very well. But with Freelancer our feedback is worst. Freelancer.com please help new freelancer's regarding such type of issue. Dont allow to create fake profile. Verify all details first. Its genuine request to you.

Date of experience: October 17, 2020
Bangladesh
1 review
0 helpful votes
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My Experience from Freelancer Support
October 17, 2020

I had an issue with my client and I contacted freelancer support immediately using a ticket. I explained my issue totally. And I got assigned to Nikki. Who explained, and offered me what they can do. I got a reply from them fast and in detail and had an amazing support experience. I was expecting this kind of support, and what I got was amazing. I really appreciate the Freelancer support team.

Thank you, Nikki, and the Freelancer Support Team for solving my issue.

Date of experience: October 17, 2020
Ireland
5 reviews
6 helpful votes
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Oscar J. Was a great help to me in resolving an issue I had. I haven't fully figured out the process on Freelancer yet but the possibilities seem incredible.

Date of experience: October 16, 2020
Bangladesh
1 review
0 helpful votes
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Very bad service
November 15, 2020

They limited my account due to employer request. I win the milestone by dispute. After that the employer contact support to refund the fund. I declined. That's whey they close my account. Freelancer provide $#*!ing service now. Very bad.

Date of experience: October 15, 2020
Bangladesh
1 review
0 helpful votes
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Membership management
October 15, 2020

Raven B was so helpful I got what I wanted by the friendly behavior and suppot. Thanks a lot for your help.

Date of experience: October 15, 2020
Bangladesh
1 review
0 helpful votes
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Great help
October 15, 2020

He helped me perfectly and he understand my problem clearly. I hope he will solved my entire problem.

Date of experience: October 14, 2020
Ecuador
1 review
0 helpful votes
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Fraud Alert
October 14, 2020

The fraudulent company was eliminated. I was given links so I can spot fraudulent companies in the future.

Date of experience: October 14, 2020
Pakistan
1 review
0 helpful votes
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Great support
October 14, 2020

Freelancer cheated me but their support help me to get back funds. I highly recommend freelancer.com

Date of experience: October 14, 2020
India
1 review
0 helpful votes
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I am really Thank to you.
October 14, 2020

So this assistant helped me get my money back I was broken as I got no money on my bank... with only 100 Dollars and this guy helped me to get back my money thank you,.

Date of experience: October 14, 2020
North Carolina
1 review
0 helpful votes
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Project timing
October 14, 2020

Project seems to be taking much longer. Support rep will contact the Freelancer

Date of experience: October 14, 2020
India
1 review
0 helpful votes
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Review and rating help
October 14, 2020

He is very helpful, he resolved my issue very fast, Thank you again i will love to talk with him again

Date of experience: October 14, 2020
Georgia
1 review
0 helpful votes
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Nice support
October 13, 2020

Good guy, explained my problem easily and fully. I have already solved the problem

Date of experience: October 13, 2020
Argentina
1 review
0 helpful votes
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Very nice atention
October 13, 2020

I could remove all my doubts, the explanations were very clear.

Date of experience: October 13, 2020
Florida
1 review
0 helpful votes
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Scam alert
October 13, 2020

Reported a scam and the service team member took care of it.

Date of experience: October 13, 2020
MD
1 review
0 helpful votes
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Awesome!
October 13, 2020

Thanks to Ashton for very helpful and quick response)

Date of experience: October 13, 2020
Pakistan
1 review
2 helpful votes
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Reopen my account
October 13, 2020

Dear Debra E,
It is to inform you that I have just received the e-mail notifying me about the reopening of my freelancer account. I am highly obliged for this favor of yours. I regard this commendation and this support.
Thank you.

Kind regards,
Nayab Sohail

Date of experience: October 12, 2020
Colombia
1 review
1 helpful vote
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They steal your money
November 11, 2020

Be careful! Don't make deposits or leave your money at Freelancer! They steal your money, it's the only place where they charge you for leaving your money there, I lost $ 40 USD, I opened a claim (OYAB-7652-KAHM) reply me that are maintenance charges for my account. #mymoneyback #Iwontstop #freelancerscam

Date of experience: October 12, 2020
Pakistan
1 review
0 helpful votes
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It was nice experience. A pleasure meeting with him

Date of experience: October 12, 2020