FreelancerReviews 20,202

I wish I could rate them in negative. The freelancer.com team is pathetic, unprofessional and highly inefficient in every single way. Every time I create a support ticket, it literally takes several weeks to get the issue resolved. However, this time they tried my patience like anything. 9 weeks and every day I get the same 'Sorry, we know how frustrating it is' response from them alongwith a warning that this ticket will be closed in another 24 hours if I dont respond back to their totally useless messages and excuses. Every single day I am answering them just to keep the ticket open and despite of umpteen efforts, they are just not bothered to resolve the ticket. There are over 20 representatives on the ticket and everyone is just beating around the bush doing nothing and wasting my time every single day. I want to see to what extent they will go to test my patience and how much more time they will take to resolve the issue. Its a good marketplace to get new projects and beneficial for both the freelancers as well as freelancer.com as they charge a good amount of commissions for each project but their support team has tested my patience big time. Despite of premium membership, they don't bother to give a good service experience to their freelancers so that they may concentrate on bringing more projects on the table which is ultimately going to benefit them only.

Freelancer.com is full of fake jobs, one can hardly find an appropriate project! This is so frustrating. Further, I have never asked the support team any question via e-mail and gave me the final solution Their answers are always open, and they add nothing to me. The only thing they do is that they attach articles! Even though I at once asked a question and asked not to attach articles, since I read them but did not get it well, I found articles on their replies. It is actually not the perfect platform to work on, so bad experience.
Another thing is the ID verification, I added the required information many times and I am always rejected! How can I approve my ID! And, I asked the support team over chat and they make it even harder!

And there is no badge, only preferred freelancers, which is paid! And has tough conditions to have.

This is not everything, yet! I actually started to hate this platform! Too much

I recently joined Freelancer.com, which is a site to help employers and freelancers reach out thier goals. I would recommend using this site for all people who want to work or get work done. Recently, I had some problems with employers on Freelancer.com. I contacted the support and they were very helpful. Their assistance saved me from being rubbed! They were also fast. But I had a problem that I didn't receive notification for their response, or maybe I just didn't notice it, because I received a notification on my email for the second response. If you have any problems using Freelancer.com I recommend visiting Freelancer Support on this link https://www.freelancer.com/support/?ngsw-bypass=&w=f try searching your problem on the Help Center. If you didn't find the question or answer you want, you can scroll down to Cantact Us option, click on it and write your question(s). The Costumer Support Team will then respond to you.

Freelance support team response is so bad they are not understanding the conditions and not reviewed properly before replying any clauses.

Situation: As service organisation we ready to serve our clients but response is must. We bid and accept the work as per post. But after acceptance client was unresponsive. If client gave no response then we are not liable to pay any organisation. But the clause of to pay bidding amount to freelancer team whether client unresponsive and no authority to service organisation to cancel the project for unresponsive reason not think a good clause.

I was having great difficulty because of my address and my joint bank account. At first i felt like i was going around in a circle but eventual members of the team were able to show why we will always need humans behind our machines. The matter was cleared up after i provided all the information that they requested and today i received my withdrawal. I thank them greatly for their patience, understanding and for following through to the end.

Speedy in responding with attention to detail. Extremely satisfied. Keep up the good work Josie! Awesome support experience