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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Tunisia
1 review
0 helpful votes
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More than helpful
November 1, 2020

I fixed my problem in no time and they refunded my fees

Date of experience: November 1, 2020
India
1 review
0 helpful votes
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Freelancer support team was helpful in getting a refund done as an exception against a project for which I did not receive enough entries.

Date of experience: October 31, 2020
Pakistan
1 review
0 helpful votes
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As i contacted support service to solve my problem they response very quickly. Until my problem was solved they contacted me throughout. Thanks

Date of experience: October 31, 2020
Mexico
1 review
0 helpful votes
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Fast, very helpful
October 31, 2020

Freelancer has a very great support, excellent, answer all questions clearly, high recommended, Thanks

Date of experience: October 30, 2020
Canada
1 review
0 helpful votes
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This Company is very helpful with any queries, and just great to deal with them, They will and can find the profesional you are looking for, five star rating!

Date of experience: October 30, 2020
India
1 review
0 helpful votes
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Allen S was very polite and clear in resolving my payment related query on freelancer.com. Great experience!

Date of experience: October 30, 2020
Virginia
1 review
0 helpful votes
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Site review
October 30, 2020

I found out this site three years ago. The majority of employers give you the opportunity to learn new skills and acquire the necessary experience to upgrade your knowledge. Unfortunately there are a few scammers, nevertheless it is a good site.

Date of experience: October 30, 2020
Sweden
1 review
0 helpful votes
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She is quite efficient and creative. With a result oriented mind, she fits best to customer support positions, I believe.
To be aware of rules, policies and regulations plays an important role with any customer support position, which she does in best way.
I am quite satisfied with her service and recommend her to any employer.
/Mats. Jackson.

Date of experience: October 29, 2020
Indonesia
2 reviews
1 helpful vote
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I'm having a problem, actually it's not a problem, but just because I don't know how to start working in the online world. I was just directed here and thank you very much for helping me quickly with a very suitable option and I feel confident here to always be optimistic and confident of success.

Date of experience: October 28, 2020
Ukraine
1 review
0 helpful votes
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Kind service and support
October 28, 2020

I met some issues while doing project because of fake project.
But freelancer team understood me and tried hardly to help me.
So I will get good result I want soon.
Very kind and dedicated service
I appreciate for their support and help.
Thank you.

Date of experience: October 28, 2020
Romania
1 review
0 helpful votes
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Perfect interaction
October 28, 2020

The whole experience was impeccable. The problem was addressed with precision and efficiency.

Date of experience: October 28, 2020
Nepal
1 review
0 helpful votes
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Withdrawal issue
October 29, 2020

I found the support very helpful and quick in response. Always there. Thank you very much. I appreciate it.

Date of experience: October 28, 2020
Philippines
1 review
0 helpful votes
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Excellent Assistance
October 29, 2020

Thank you so much to Willard C. For the excellent assistance. I really appreciate his prompt response about my concern. Keep up the good work

Date of experience: October 28, 2020
Egypt
1 review
0 helpful votes
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Payment Verification
October 29, 2020

I had trouble with authenticating my Credit Card. I only contacted the support and Judith helped me out quickly with really suitable options and the problem was fixed.

Date of experience: October 27, 2020
Bangladesh
1 review
0 helpful votes
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Great support from Ashton D
October 27, 2020

Ashton D. Helped me to get the refund project fee of a cancelled project. Great support!

Date of experience: October 27, 2020
North Carolina
1 review
0 helpful votes
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Very polite
October 27, 2020

I was scammed by a user and my account was charged for the project fee Ashton D. Quickly resolved the problem within minutes.

Date of experience: October 27, 2020
Ohio
1 review
0 helpful votes
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I bid on a job, and immediately the employer contacted me and wanted to take communications outside of freelancer. I knew this shouldn't happen, so I reported it to the Help Center. Ashton told me that no employer should ever take communications outside of freelancer, and he helped me understand how an entire project can and should be completed within this platform. Thank You, Ashton!

Date of experience: October 27, 2020
RU
1 review
0 helpful votes
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Account Restriction Issue
October 27, 2020

It was really helpful with Ashton D from a freelancer.com support team.
He was very kind and understood my situation well.
With this kind of good guy, I will absolutely work honestly on freelancer.com. Thank you for all!

Date of experience: October 27, 2020
RU
1 review
0 helpful votes
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Refund upfront payment
October 26, 2020

In a word, fast and correct action for safe work environment.
I will surely recommend Freelancer.com supports to my friends.
Thanks again.

Date of experience: October 26, 2020
North Carolina
1 review
0 helpful votes
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Ashton was fast and very helpful and communicative

Date of experience: October 26, 2020