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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Membership Refund
November 10, 2020

I appreciate the understanding and response time in order to resolve the query.
Keep the service quality on such a rising scale.
Congratulation!

Date of experience: November 9, 2020
Hong Kong
1 review
0 helpful votes
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Great support
November 10, 2020

I had an account issue 1 month ago, and I asked for help from Jessica.
She was very kind and professional, and she provided great service for my issue.
I really recommend her highly.

Thank you very much, Jessica B.
And Thank you, Freelancer support team.

Date of experience: November 8, 2020
Pakistan
1 review
0 helpful votes
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I was concerned about my first payment but Jessica assured me that it will be delivered. I like the ownership.

Date of experience: November 7, 2020
Michigan
1 review
0 helpful votes
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Website Content Maintence
November 7, 2020

Very good. Ashton was very helpful with my questions.

Date of experience: November 7, 2020
Canada
1 review
0 helpful votes
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Good customer support!
November 7, 2020

I had a good experience with customer support on freelancer.com through chat. Josie G. Was very professional and quick while assisting me with my issue.

Date of experience: November 6, 2020
Israel
1 review
0 helpful votes
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Developer
November 7, 2020

I deal with a cheating customer, she gave me the wrong category for the app, at the end the google terminate my account then I send to her and she didn't answer.
After that, I call the support team and they are giving me advice.

Date of experience: November 6, 2020
Indonesia
1 review
0 helpful votes
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Fast response
November 7, 2020

Jossie helps me so much, she understands my worry, she did a great job.
Thank you Jossie for your help, really appreciate.

Date of experience: November 5, 2020
India
1 review
0 helpful votes
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Good customer support
November 5, 2020

Good customer support provided. The team provided prompt response. Overall service is very satisfying.

Date of experience: November 4, 2020
India
1 review
0 helpful votes
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There was a wrong charge on my Credit card in India, charged to freelancer.com
Matter reported to my Bank in India as well as Freelance.com
Debra E has reverted quickly with settlement details
It may be worthwhile to check as to how money could be charged to me by unknown registered person, using my credit card details to avoid such mistakes in future

Date of experience: November 4, 2020
Philippines
1 review
0 helpful votes
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Great!
November 4, 2020

Yes, Freelancer.com is a great site for artists and designers out there.
If you want to express your artistic side, then this is the best place.

Date of experience: November 4, 2020
AE
1 review
0 helpful votes
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Contest
November 4, 2020

Mr. Kalvin helped me through solving my issue, which I glade he is working here. I almost give up but he was patient with me.

Date of experience: November 4, 2020
India
1 review
0 helpful votes
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THANK YOU FOR CHANGING MY NAME GREAT I LIKE HIS WORK GRAFZY SOLUTIONS PRIVATE LIMITED I THINK I LOST MY MONEY BUT HI HELP ME

Date of experience: November 4, 2020
India
1 review
0 helpful votes
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My account did not get bids. It entirely different how it calculates on my brothers account.

Date of experience: November 3, 2020
RU
1 review
0 helpful votes
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Support
November 3, 2020

Ashton, responded very quickly and was able to solve my problem.

Date of experience: November 3, 2020
Hong Kong
1 review
0 helpful votes
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Verified program
November 4, 2020

It was a lovely experience speaking with Barry. He explained all the processes and guidelines to me. Appreciate your help!

Date of experience: November 3, 2020
RU
1 review
0 helpful votes
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Amazing Helper - Robyn G
November 3, 2020

Thanks for your help. He is always thing customers as his family and help them.
High recommend him.

Date of experience: November 3, 2020
Malaysia
1 review
1 helpful vote
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Very friendly and helpful, Thanks to Ms. Daphne & Ms. Jacinta for giving assistance with immediate action to my verification issue. God bless and wish you all the best.

Date of experience: November 2, 2020
Serbia
1 review
0 helpful votes
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Help about id verify
November 2, 2020

Great expirience, man told me that i need to wait 48 hours... Problem was that i didnt get clear answer on email from freelancer platform..

Date of experience: November 2, 2020
Philippines
1 review
0 helpful votes
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Project Issue
November 3, 2020

Frieda was very helpful she answers all my question in an appropriate way. I was having a trouble to a project that is awarded to me and came across to the customer chat and Frieda assist me all the time. Thank you Frieda

Date of experience: November 2, 2020
Philippines
1 review
0 helpful votes
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Survey
November 2, 2020

I joined around September, unfortunately I was able to communicate with another member for only 1 project but it turned out it was a scam. I have been trying to close my account since then but was having technical issues and I was even charged. But then, ROBYN G. Who was assigned to look after my concern, was really helpful and able to resolve my issue real quick! Customers/members need representatives like Robyn. Thank you so much! Will still recommend Freelancer to other.

Date of experience: November 2, 2020