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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Kelvin is Great
November 18, 2020

I have got good information from Kelvin... He's good...

Date of experience: November 17, 2020
Mexico
1 review
0 helpful votes
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GOOD SERVICES
November 18, 2020

DEBRA WAS VERY NICE AND IM HAPPY THAT SHE WILL HELP ME WITH THE PROBLEM, SHE TOOK THE TIME TO ANSWER ALL MY QUESTIONS AND SHE WAS VERY POLITE.

Date of experience: November 16, 2020
Morocco
1 review
0 helpful votes
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Withdraw request
November 16, 2020

A great person he helped me to resolve my problem i'm happy for his patience and thank you for your help again

Date of experience: November 16, 2020
Ukraine
1 review
0 helpful votes
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Raven is So Cool
November 16, 2020

Raven is really kind and helpful as a member of the freelancer support team.
I want to call him when I have got problems.

Date of experience: November 16, 2020
Iraq
1 review
0 helpful votes
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Perfect
November 15, 2020

That's very helpful and prevent to west time to solve problem

Date of experience: November 15, 2020
Turkiye
1 review
0 helpful votes
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Mr Allen S
November 16, 2020

Thank you very much for conveying to the people who will help to understand and solve a problem on the site in a short time.

Date of experience: November 15, 2020
Egypt
1 review
0 helpful votes
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Thanks for the help, Ashton D.
November 15, 2020

He clarified to me all the information needed, many Thanks!

Date of experience: November 15, 2020
Algeria
1 review
0 helpful votes
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Identity verification Issues
November 15, 2020

Ashton D. Is the greatest assistant I had on this site, he was so understanding, helpful and patient!
Thank you so much!

Date of experience: November 15, 2020
Indonesia
1 review
0 helpful votes
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Expense payment
November 15, 2020

I said thanks to Ashton D. To solve my problems in a fast response. Now, my membership has been activated after my expense payment has clarified.

Date of experience: November 15, 2020
India
1 review
1 helpful vote
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It is a great platform for those who are professional and have their skillsets. No hassles, simple process, setting up milestone and just do your work. Very helpful support team.

Date of experience: November 15, 2020
Pakistan
1 review
0 helpful votes
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Quick response
November 15, 2020

I faced a an issue, i asked freelancer customer support live chat, live chat agent named Raven reply me, and support me alot. Raven solved my issue on sport. Thank you

Date of experience: November 14, 2020
Germany
1 review
20 helpful votes
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Wonderful support!
November 15, 2020

Being one of the biggest freelancer websites, Freelancer.com has some trouble with freelancers not respecting their ToS, but the service team is amazing. Whenever I contact them, they react promptly and professionally. Today I had a chat with Jennifer M., who was very nice, looked into the issue immediately and resolved it in a matter of minutes. Customer service at its best.

Date of experience: November 14, 2020
MD
1 review
0 helpful votes
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Great
November 15, 2020

I was immediately assisted and helped with my question, and i`ve been advised how to not lose my money
Thank you Japhet C.

Date of experience: November 14, 2020
India
1 review
0 helpful votes
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I am so happy to say that an issue related to award of project was resolved by the freelancer support team. I was awarded a big project. I sincerely appreciate the work culture at Freelancer. Many many thanks.

Date of experience: November 14, 2020
Turkiye
1 review
0 helpful votes
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Good and useful support
November 15, 2020

I am very happy for Freelancer's help and support.
I will definitely be in contact with them and if I can help improve the service, I will definitely do it.
Thank you Freelancer.com so much.

Date of experience: November 14, 2020
PS
1 review
0 helpful votes
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Best Freelance Platform
November 15, 2020

I had a quick response to all of my concern and they solve my problem in such a great way and they give me gift that was a months free in plus membership, Thank you Freelancer Support team.

Date of experience: November 13, 2020
Brazil
1 review
0 helpful votes
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Fast response
November 13, 2020

I had a quick response for my problem and they offered a paleative solution for me, they were very polite.

Date of experience: November 12, 2020
Pakistan
1 review
0 helpful votes
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Best website ever!
November 12, 2020

My issue was addressed promptly without any delay. I am really impressed with their support system. I am relatively new here but it has swiftly become one my most favourite websites.

Date of experience: November 11, 2020
Turkiye
1 review
0 helpful votes
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He is helpfull
November 10, 2020

He tried to explain how to work and what's the plans to solve these problems.

Date of experience: November 10, 2020
Spain
1 review
0 helpful votes
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Quick and professional
November 10, 2020

Everything perfect Ashton help me out with my problem in a few minutes

Date of experience: November 10, 2020