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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great personality
November 25, 2020

Raven is one of the best freelancer support in this platform, He really helped me out to contact with my client, i believe he can resolve my money issue. I really happy with his service. Thank you Raven.

Date of experience: November 24, 2020
Canada
1 review
0 helpful votes
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Freelancer is the best!
November 25, 2020

Freelancer provides a lot of opportunities for freelancers like me to grow their careers with features, plans and other ways to profile skills and experiences.

Date of experience: November 23, 2020
Canada
1 review
0 helpful votes
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Great
November 24, 2020

Awesome service by Janika. C. she put me through ease with my account payments stuff. The service is good.

Date of experience: November 23, 2020
Kuwait
1 review
0 helpful votes
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Really been wonderful chat with Ms Sabrina G and much helpful for me, thanks a lot for your help and support team.

Date of experience: November 22, 2020
Poland
1 review
0 helpful votes
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Best
November 22, 2020

Best to best customer service! I was difficult customer, but he was very relax and explain everything for me! 5/5 star!

Date of experience: November 22, 2020
Algeria
1 review
0 helpful votes
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Great service
November 23, 2020

I can't talk much but the service was just very kind and helpfull... Thank you for your support!
My problem was solved immediately the day I chatted them
Keep up freelancer team

Date of experience: November 21, 2020
Philippines
1 review
0 helpful votes
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Super polite and friendly and is really willing to help me resolve my issue and I am very happy that I could find a customer service this good. Thank you.

Date of experience: November 20, 2020
Bangladesh
1 review
0 helpful votes
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"Great support Team"
November 21, 2020

Personally, I had a great and quick reply from customer care service, when needed. Thank you so much

Date of experience: November 20, 2020
India
1 review
0 helpful votes
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Good
November 21, 2020

The website contains good content, but there are some frauds that ur platform should take care by introducing any system to not allow them to post any project which is fake.
I had a bitter experience with freelancer, but it's ok

Date of experience: November 20, 2020
Germany
1 review
0 helpful votes
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What an Amazing Support!
November 21, 2020

She helped me out of my problem and was a very kind person.
This is a real Outstanding Experience 5 *****

Date of experience: November 19, 2020
Kuwait
1 review
0 helpful votes
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Perfect answers to my question, and very responsive!
I hope the live chat stay at its best, and the live chat system stays as is, and doesn't change!

Date of experience: November 19, 2020
Mexico
1 review
0 helpful votes
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Good
November 21, 2020

Its a lot of time to have my money back, I need it now. It was a mistake to give that money.The person who helps me is really nice, she helps me, thank you

Date of experience: November 19, 2020
India
1 review
0 helpful votes
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Nice Chat Support
November 21, 2020

I am full satisfied with the service of chat boot, she helped me an guide me to how to withdraw your deposit amount.

Date of experience: November 19, 2020
Poland
1 review
0 helpful votes
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Great support Team
November 19, 2020

Personally, I had a great and quick reply from customer care service, when needed.
And I don't know anybody who had a bad experience with the platform
Bravo

Date of experience: November 18, 2020
Italy
1 review
0 helpful votes
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Servizi buoni
November 19, 2020

Sito efficiente molta concorrenza rende difficile aggiudicarsi il lavoro. Il sito è fatto bene e ci sono persone oneste ma anche persone non corrette ma il sistema fortunatamente le blocca abbastanza in breve tempo.

Date of experience: November 18, 2020
Kenya
1 review
0 helpful votes
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Support services
November 18, 2020

Raven B. Was of great help. I really appreciate her services. Freelancer support is just superb with thei live support.

Date of experience: November 18, 2020
Viet Nam
1 review
0 helpful votes
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Great support team
November 18, 2020

I had problems with paypal and credit card but Jennifer M was there and helped me fix the problem above. Thank you and the team of freelancer.com

Date of experience: November 17, 2020
Pakistan
1 review
0 helpful votes
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Kelvin is Great
November 18, 2020

I have got good information from Kelvin... He's good...

Date of experience: November 17, 2020
Mexico
1 review
0 helpful votes
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GOOD SERVICES
November 18, 2020

DEBRA WAS VERY NICE AND IM HAPPY THAT SHE WILL HELP ME WITH THE PROBLEM, SHE TOOK THE TIME TO ANSWER ALL MY QUESTIONS AND SHE WAS VERY POLITE.

Date of experience: November 16, 2020
Morocco
1 review
0 helpful votes
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Withdraw request
November 16, 2020

A great person he helped me to resolve my problem i'm happy for his patience and thank you for your help again

Date of experience: November 16, 2020