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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Raven is one of the best freelancer support in this platform, He really helped me out to contact with my client, i believe he can resolve my money issue. I really happy with his service. Thank you Raven.
Freelancer provides a lot of opportunities for freelancers like me to grow their careers with features, plans and other ways to profile skills and experiences.
Really been wonderful chat with Ms Sabrina G and much helpful for me, thanks a lot for your help and support team.
Best to best customer service! I was difficult customer, but he was very relax and explain everything for me! 5/5 star!
I can't talk much but the service was just very kind and helpfull... Thank you for your support!
My problem was solved immediately the day I chatted them
Keep up freelancer team
Super polite and friendly and is really willing to help me resolve my issue and I am very happy that I could find a customer service this good. Thank you.
Personally, I had a great and quick reply from customer care service, when needed. Thank you so much
The website contains good content, but there are some frauds that ur platform should take care by introducing any system to not allow them to post any project which is fake.
I had a bitter experience with freelancer, but it's ok
She helped me out of my problem and was a very kind person.
This is a real Outstanding Experience 5 *****
Perfect answers to my question, and very responsive!
I hope the live chat stay at its best, and the live chat system stays as is, and doesn't change!
Its a lot of time to have my money back, I need it now. It was a mistake to give that money.The person who helps me is really nice, she helps me, thank you
I am full satisfied with the service of chat boot, she helped me an guide me to how to withdraw your deposit amount.
Personally, I had a great and quick reply from customer care service, when needed.
And I don't know anybody who had a bad experience with the platform
Bravo
Sito efficiente molta concorrenza rende difficile aggiudicarsi il lavoro. Il sito è fatto bene e ci sono persone oneste ma anche persone non corrette ma il sistema fortunatamente le blocca abbastanza in breve tempo.
Raven B. Was of great help. I really appreciate her services. Freelancer support is just superb with thei live support.
I had problems with paypal and credit card but Jennifer M was there and helped me fix the problem above. Thank you and the team of freelancer.com
DEBRA WAS VERY NICE AND IM HAPPY THAT SHE WILL HELP ME WITH THE PROBLEM, SHE TOOK THE TIME TO ANSWER ALL MY QUESTIONS AND SHE WAS VERY POLITE.
A great person he helped me to resolve my problem i'm happy for his patience and thank you for your help again
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

