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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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I have a problem to freelancer customer service help me and give a powerful solution, thank you get support center.

Date of experience: November 30, 2020
Philippines
1 review
0 helpful votes
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Close acc
December 2, 2020

She did a good job. And I want to help her increase her stats. I'll just add another sentences to reach minimun characters.

Date of experience: November 30, 2020
Indonesia
1 review
0 helpful votes
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Helpfull and recomended
December 1, 2020

I have a problem to withdraw my money but freelancer customer service help me and give a powerfull solution, thank you freelancer

Date of experience: November 30, 2020
Czechia
1 review
0 helpful votes
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FANTASTIC
November 30, 2020

I needed to manage some informations in 'project in progress'. Assistant Janika helped me really quickly and proffesionally. Thank you so much.

Date of experience: November 30, 2020
Kenya
1 review
0 helpful votes
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HELPFUL
November 30, 2020

The freelancer team is really proffessional and was bale to help me with quite a number of things. Am quite grateful

Date of experience: November 29, 2020
Philippines
1 review
0 helpful votes
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Very Helpful!
November 30, 2020

I am very glad for his help. It was very smooth chat and it helps me resolved my issue. Thumbs up! I love working with freelancer.

Date of experience: November 29, 2020
Pennsylvania
2 reviews
0 helpful votes
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Very Helpful
November 30, 2020

The person that I spoke with on chat was very helpful. She checked the account and found that the project was deleted.

Date of experience: November 29, 2020
New Hampshire
1 review
0 helpful votes
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So helpful!
November 29, 2020

Very helpful and it was a really smooth chat! They fixed my issue in no time! Quick and I'll always remember this help! Thank you so much Mr. Kelvin

Date of experience: November 29, 2020
Pakistan
1 review
0 helpful votes
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Great experience with Ashton D.
November 28, 2020

It was great experience to talk with Ashton D., every thing was cleared.

Date of experience: November 28, 2020
Nigeria
1 review
0 helpful votes
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Perfect
November 28, 2020

I am highly impressed with this writing platform. Everything about them is unique. Their response to questions are rapid!

Am glad to belong here!

Date of experience: November 28, 2020
Pakistan
1 review
0 helpful votes
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I accidently upgraded to annual plan instead of monthly, was really stressed, contacted freelance support team via live chat and Josie within a span of 5~10min resolved my issue, was really helpful and patient with me. If you can read this Josie, Thank you so much ones again for your help :)

Date of experience: November 28, 2020
India
1 review
0 helpful votes
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Freelancer.com is a great site for finding the technical people. Technical guys are available for less price comparative other freelancing sites. They have a excellent and quick support team also.

Date of experience: November 26, 2020
India
1 review
0 helpful votes
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This is a good job. I am interested in Your Job. Sir hire me because your review also Too much important For me.if you hire me. I will do 100% work trust me.

Date of experience: November 26, 2020
Germany
1 review
0 helpful votes
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Delayed resolution
December 26, 2020

If you could have known that the more payment options would be available in desktop / laptop only, i wouldn't have wasted time in trying in your mobile app for over a week.

Date of experience: November 26, 2020
Sri Lanka
1 review
0 helpful votes
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Payments and refund
November 26, 2020

Jennifer really helped me understand what I must do for the payment issue. I really don't understand most of what is going on. Thank you very much for your help!

Date of experience: November 25, 2020
New York
1 review
0 helpful votes
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Refund
November 25, 2020

Ashton was very helpful in resolving the unfortunate encounter I had on the website. He also provided me with some tips, to which I'm grateful.

Date of experience: November 24, 2020
Saudi Arabia
1 review
0 helpful votes
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Contest support
November 26, 2020

By mistake, I was assigned contest instead of project

I got very fast help from support which is really appreciated

Date of experience: November 24, 2020
GB
1 review
0 helpful votes
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Not understanding the systems i had made mistakes and lost my money in the system - Raven found it and calmly gave it back to me without any trobles. Just the kind of service you need when all looks like it went nuts... a good person and a great service provider.

Date of experience: November 24, 2020
India
1 review
0 helpful votes
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Great personality
November 25, 2020

Raven is one of the best freelancer support in this platform, He really helped me out to contact with my client, i believe he can resolve my money issue. I really happy with his service. Thank you Raven.

Date of experience: November 24, 2020
Canada
1 review
0 helpful votes
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Freelancer is the best!
November 25, 2020

Freelancer provides a lot of opportunities for freelancers like me to grow their careers with features, plans and other ways to profile skills and experiences.

Date of experience: November 23, 2020