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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I have a problem to freelancer customer service help me and give a powerful solution, thank you get support center.
I have a problem to withdraw my money but freelancer customer service help me and give a powerfull solution, thank you freelancer
I needed to manage some informations in 'project in progress'. Assistant Janika helped me really quickly and proffesionally. Thank you so much.
The freelancer team is really proffessional and was bale to help me with quite a number of things. Am quite grateful
I am very glad for his help. It was very smooth chat and it helps me resolved my issue. Thumbs up! I love working with freelancer.
The person that I spoke with on chat was very helpful. She checked the account and found that the project was deleted.
Very helpful and it was a really smooth chat! They fixed my issue in no time! Quick and I'll always remember this help! Thank you so much Mr. Kelvin
It was great experience to talk with Ashton D., every thing was cleared.
I am highly impressed with this writing platform. Everything about them is unique. Their response to questions are rapid!
Am glad to belong here!
I accidently upgraded to annual plan instead of monthly, was really stressed, contacted freelance support team via live chat and Josie within a span of 5~10min resolved my issue, was really helpful and patient with me. If you can read this Josie, Thank you so much ones again for your help :)
Freelancer.com is a great site for finding the technical people. Technical guys are available for less price comparative other freelancing sites. They have a excellent and quick support team also.
This is a good job. I am interested in Your Job. Sir hire me because your review also Too much important For me.if you hire me. I will do 100% work trust me.
If you could have known that the more payment options would be available in desktop / laptop only, i wouldn't have wasted time in trying in your mobile app for over a week.
Jennifer really helped me understand what I must do for the payment issue. I really don't understand most of what is going on. Thank you very much for your help!
By mistake, I was assigned contest instead of project
I got very fast help from support which is really appreciated
Not understanding the systems i had made mistakes and lost my money in the system - Raven found it and calmly gave it back to me without any trobles. Just the kind of service you need when all looks like it went nuts... a good person and a great service provider.
Raven is one of the best freelancer support in this platform, He really helped me out to contact with my client, i believe he can resolve my money issue. I really happy with his service. Thank you Raven.
Freelancer provides a lot of opportunities for freelancers like me to grow their careers with features, plans and other ways to profile skills and experiences.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

