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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Fast service
December 5, 2020

Fast service and helped me get to the bottom of the issue

Date of experience: December 5, 2020
Ukraine
1 review
0 helpful votes
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Great member.
December 6, 2020

He is really helpful.
I asked to downgrade my membership plan.
He said that he will forward my request to relavent team.

Date of experience: December 4, 2020
Belize
1 review
0 helpful votes
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Prompt response and actively tried to do all she could on her own to help me which is a quite a novel and excellent quality to have in support staff.

Date of experience: December 4, 2020
Armenia
1 review
0 helpful votes
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Very good supporter
December 4, 2020

He solved my problem perfectly. I am very satisfied and recommended high. He is the best support I have ever seen in this site.

Date of experience: December 3, 2020
Bahrain
1 review
0 helpful votes
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Great Staff Jennifer M
December 4, 2020

Really nice staff. She listen to carefully and helped me to resolve my issue. Thanks so much Jennifer M

Date of experience: December 3, 2020
Ukraine
1 review
1 helpful vote
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Jennifer M provided great support, he solved the issue within 1 min, really appreciate.
Thanks again.

Date of experience: December 3, 2020
Canada
1 review
0 helpful votes
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Their customer service and support team never fail to impress. Always responding immediately, providing useful information, and helping with tickets as effectively as possible.

Date of experience: December 3, 2020
Philippines
1 review
2 helpful votes
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Withdrawing Earned Funds
December 4, 2020

I've had problems with withdrawing my earned funds as a freelancer but one of their chat support helped me. Of all the other chat supports that I talked to, this one was the best. She helped me process my withdrawal step by step which really cleared some confusion, not unlike other chat supports that would tell me the same thing over and over again saying, "Check your details" without specifying which one was I supposed to correct. This one chat support really cared for their freelancers. She deserves an award!

Date of experience: December 3, 2020
Pakistan
1 review
0 helpful votes
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Thanks Jennifer M for such a wonderful customer support. I was really worried but now am relief thanks to you.

Date of experience: December 3, 2020
New York
1 review
0 helpful votes
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Quick and Effective
December 4, 2020

I had a problem with managing the status of a project that I could not handle through the UI. Josie was quick to respond, understood my challenge and fixed the issue from her end. Great support.

Date of experience: December 3, 2020
Cambodia
1 review
0 helpful votes
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Very good service
December 4, 2020

Very very good services. I am happy. A lot of *******@Jude P. Thanks, man... thanks Freelancer.com Support centre.
Your best regards
Sajal Mondal

Date of experience: December 3, 2020
Philippines
1 review
0 helpful votes
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Thanks btw
December 3, 2020

To be honest its okey and im thankful that you help me, im not using this app somehow u refund my request but you didnt ask me where should you deposit it now its stock in my account and i cant widraw it, i didnt know how to widraw that i need to earn first thru ur app but how? Im disappointed actually that i can even get that amount :( Actually thats the last amount in my atm now but ill give you 5 stars. I hope you can transfer that to my atm or thru paypal instead but still thank you for helping me

Date of experience: December 3, 2020
Colorado
1 review
0 helpful votes
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She helped me so much with a problem I was having. She stayed on the chat and made sure that everything was ok.

Date of experience: December 2, 2020
Philippines
1 review
2 helpful votes
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Great Support
December 3, 2020

I seldom use Freelancer as I was busy with work, but I had this account for quite some time now. Apparently, after three years, I managed to browse through the system again hoping to land a project. However, after checking my payment details, I found out that I have some ‘pending charges.' So I immediately reached out to their support and refute the case. And just today after two days of constant communication, I finally got my answer and reverted the charges without a headache.

Keep it up and thanks to Freelancer Support!

Date of experience: December 2, 2020
Uruguay
1 review
0 helpful votes
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Consulta
December 2, 2020

Excelente, Ashton fue muy claro en su explicación y muy amable conmigo

Date of experience: December 2, 2020
Nicaragua
1 review
0 helpful votes
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A pleasant and enriched attendance
December 2, 2020

She helped me a lot in a frustrating process, she was very patient and made an effort to help me as much as she could, I am very grateful to her

Date of experience: December 2, 2020
Colombia
1 review
0 helpful votes
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Refund
December 2, 2020

Great. He helped me with my concern and explained to me the situation

Date of experience: December 2, 2020
Peru
1 review
0 helpful votes
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Nice solution
December 2, 2020

Ashton D. Will contact the developer of my project to help solving our issues.
Ashton will send me an email later. That's what support means!

Date of experience: December 2, 2020
Romania
1 review
0 helpful votes
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Refund
December 2, 2020

I accidentally was charged for an annual subscription but Raven was very king and supportive in my situation and the refund was made with no problems. I really appreciate it.

Date of experience: December 2, 2020
Egypt
1 review
0 helpful votes
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Great
December 2, 2020

She answered all of my question really thanks you.
I'm sure when I come to looking for help I'll ask about her.
Thanks for this Services Freelancer..

Date of experience: December 1, 2020