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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Support Survey(Josie G)
December 12, 2020

Josie answered about my questions kindly.
I am very satisfied with his support.
Regardless my issue is resolved or not, I was very happy with his support.

Thanks, Josie

Date of experience: December 11, 2020
Bangladesh
1 review
0 helpful votes
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ID Verification
December 12, 2020

Thank you very much for solving my ID Verification issue. But I am submitting several time my documents. Any way the process helped me and I am happy now.

Date of experience: December 11, 2020
India
1 review
0 helpful votes
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CUSTOMER SUPPORT
December 11, 2020

The freelancer team is super awesome. I faced issues with fake employers/recruiters. They took immediate action in solving those issues. Thank you for being so efficient and cooperative. Best

Date of experience: December 10, 2020
Pakistan
1 review
0 helpful votes
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Nice support
December 11, 2020

I am happy with support and freelancer... I always will stay with freelancer.com :) Always freelancer team show best support...

Date of experience: December 10, 2020
Nigeria
1 review
0 helpful votes
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Customer Support
December 10, 2020

I am impressed by the way my complaint was handled, grate to Raven B. I am grateful to freelancer.com I have had an incredible experience working on the platform.

Date of experience: December 10, 2020
Bangladesh
1 review
0 helpful votes
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REALLY NICE SUPPORT
December 10, 2020

My problem is mistake release my freelancer and my freelancer not response with me then I told my problem in support this solved

Date of experience: December 10, 2020
Indonesia
1 review
0 helpful votes
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Marvelous Support
December 10, 2020

I've got a job offered and asking me to deposit USD30 - USD100 as security fee and will be refunded once the tasks are completed. I have read Freelancer policy but for sure I seek advice from support team; Ms Jennifer M responded me and guided me and I found out that the employer has closed the account so it's a phishing email. Many thanks to Jennifer M. Great job!

Date of experience: December 9, 2020
Australia
1 review
0 helpful votes
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Feedback
December 10, 2020

My issue was resolved very quickly and to my complete satisfaction so I would say an excellent and very prompt service with a good follow up, thanks a lot

Date of experience: December 9, 2020
California
1 review
0 helpful votes
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I am a customer. Before yesterday they closed my account without any explanation... When I wrote to the support - i have got the email that I have violated their rules with this link. They didn't even explained which rule I have violated or what I have done at all... I have 2 open projects there with 2 different employees and they are waiting for money which I can't pay now because my account is closed and my money is stolen... So SCAM! The worst experience ever...
https://www.freelancer.com/about/terms

Date of experience: December 9, 2020
Philippines
1 review
0 helpful votes
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Book cover project fee
December 8, 2020

Awesome as always. I get all the necessary help and assistance. Thank you guys

Date of experience: December 8, 2020
Turkiye
1 review
0 helpful votes
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First of all, I had trouble due to an employer mistake. Then they solved the problem by reporting this to customer service, but this time I had a problem with the bank where my account was located, but thanks to Freelancer.com, the fee received for the error was refunded. If I had not contacted Freelancer.com customer service, the refunded amount would not have come to my account. From now on, my first job will be to close my bank account because I have no trust in the bank.

Date of experience: December 8, 2020
Poland
1 review
0 helpful votes
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A review title (I guess)
December 8, 2020

Everything went super smoothly. I even received "Thank you for waiting" even though I had to wait for like 4 seconds LOL

I really appreciate your great support, thanks!

Date of experience: December 8, 2020
Bangladesh
1 review
0 helpful votes
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Reopen my account
December 8, 2020

I am happy for you and thank you for kind advice. I have benefited a lot from you. You got the help i hoped for.

Date of experience: December 7, 2020
India
1 review
0 helpful votes
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Support team needs improvement as only a few agents available to chat with, that means its hectic for the agents, i got connected with same agent twice due to this and that too took long time

Date of experience: December 7, 2020
Egypt
1 review
0 helpful votes
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Helpful and clear
December 8, 2020

One thing I respect about support teams is connecting me to a representative instantaneously! That's what just happened along with great communication skills and clear help with my queries.

Date of experience: December 7, 2020
Italy
1 review
0 helpful votes
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Ashton D 's support
December 7, 2020

I contacted the support service as I had an issue with the job a freelancer did, and could not find him anymore as he seemed to be gone from Freelancer... Ashton D was kind and helpful, he retrieved the project number and promised he ll be back with updated in 48 hours. Thanks!

Date of experience: December 7, 2020
India
1 review
0 helpful votes
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Resolved my all Issues
December 8, 2020

Very good service and Find out the truth behind your Problem,
They only stop consulting you when you get
The solution to your problem
Impressed with the help and Judgement

Date of experience: December 7, 2020
Canada
1 review
21 helpful votes
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I contacted the Help Centre at Freelancer already frustrated by the automatic billing policy initiated by the company. I had been approached that day by two companies offering employment terms and payment schedules that seemed (and indeed were) too good to be true. I was disappointed that I had been forced to accept jobs prior to knowing anything about them, and was shocked by what could only have been a cover for "non-standard" webcam business practices. To realize I could be automatically billed for these "opportunities" was maddening, but Ashton D. Handled my complaints with professionalism and tact; I was very impressed by his ability to remain as calm and composed as he did in the face of an irate freelancer. Ashton D. Deserves praise for his ability to defend Freelancer's more salubrious practices while ensuring the complainant (me) was provided with answers satisfactory enough to prevent a complete escalation of volatility toward the company. I would never be able to do what Ashton D. Does, and your company should do everything in its power to retain staff so capable of diffusing situations and making you, Freelancer, look good enough to remain in business.

Date of experience: December 6, 2020
Bangladesh
1 review
0 helpful votes
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""Fast service""
December 7, 2020

""Fast service""
Awesome as always. I get all the necessary help and assistance. Thank you guys. Thank you guys.

Date of experience: December 5, 2020
Brazil
1 review
0 helpful votes
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Excelent Supporter
December 7, 2020

She resolved my problem perfectly, been patient, and calm. Was awesome, helped me a lot when I needed.

Date of experience: December 5, 2020