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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Chat with a rep
December 21, 2020

I just spoke to a Representative Jessica and she was very good! I had few doubts about the payment authentication and a perfect guidance was immediately given by her!

Date of experience: December 20, 2020
India
1 review
0 helpful votes
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Support team
December 21, 2020

It was nice experience talking with the Debra and he helped me to solve my issues completely. He responded Ontime and talk very politely for traking my issues.

Date of experience: December 20, 2020
Ghana
1 review
0 helpful votes
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I encountered an issue with my account but was resolved speedily upon contacting the support team. It was a great experience with their level of understanding and willingness to help out.

Date of experience: December 20, 2020
Georgia
1 review
0 helpful votes
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Ashton D. Helped me tremendously...
December 19, 2020

I needed help in getting my Milestone account straightened out. I had really made a mess of things by confusing the projects and having the money go into the wrong Milestone account. Ashton D. Was really patient because we had to go through several steps to get my problem worked out. I was confused but he persisted until he got my problem solved. He was a big help.

Date of experience: December 19, 2020
Turkiye
1 review
0 helpful votes
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Ashton D.
December 19, 2020

Ashton D. Answered my questions quick and clear. I do thank him for his help.

Date of experience: December 19, 2020
Pakistan
1 review
0 helpful votes
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Data entry
December 20, 2020

Was really glad to have found this site. Covid was disrupting everything, but this online entry jobs helped alot. The daily payments were a god sent.

Date of experience: December 19, 2020
Pakistan
1 review
0 helpful votes
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Data Entry
December 21, 2020

It's online. It's data entry jobs. There's no investment. It has daily payments. What's not to love.

Date of experience: December 19, 2020
Sri Lanka
1 review
0 helpful votes
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Refund the money
December 20, 2020

Really kind and honest, gold hearten team. Finally freelancer team is very humanity team and salute for their service. Thank you. God may bless you team

Date of experience: December 19, 2020
Mississippi
1 review
0 helpful votes
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THEY SUCK
January 18, 2021

I signed up, checked the site out for a few days just to see what it was all about. The site is riddled with bogus bids and people bidding pennies on the dollar for work. They obviously won't do a good job, but it makes it impossible to sift throught the opportunities and line up clients efficiently.

After only a few days, I requested a refund. They wouldn't give it to me! A one year subscription down the drain! Who doesn't give you at least a few days to try a site. TERRIBLE CUSTOMER SERVICE AND BUSINESS PRACTICES.

Date of experience: December 18, 2020
Bangladesh
1 review
0 helpful votes
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Very helpful Support Team
December 18, 2020

I am really happy with their support system. Freelancer support team was provided good solution. I am really appreciate for their helping.

Date of experience: December 17, 2020
RU
1 review
0 helpful votes
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Ivan's review
December 16, 2020

That is very fantastic experience. Freelancer support team was provided good solution. I am really appreciate for their helping.

Date of experience: December 16, 2020
Indonesia
1 review
0 helpful votes
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Good support all clear
December 16, 2020

Nice talking all clear and good on supporting me, my problem all resolved

Date of experience: December 16, 2020
Argentina
1 review
0 helpful votes
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Help from Ashton D.
December 16, 2020

Excellent attention from Ashton.
He knew how to attend to the problem and answer my questions with a high level of detail and finally, he quickly and very kindly resolved my problem.

Date of experience: December 16, 2020
India
1 review
0 helpful votes
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I'm earned per month more than $500. I'm very happy to work with freelancer website. Very nice online earning website. (freelancer.com)

Date of experience: December 15, 2020
RU
1 review
0 helpful votes
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Good Support
December 16, 2020

Janika C. Is very kind and good supporter.
I like this supporter. And freelancer.com is very nice website.
Thank you.

Date of experience: December 15, 2020
Philippines
1 review
0 helpful votes
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I was making a follow up on my still unresolved issue with a locked fund. Janika, was friendly and accommodating, I liked her honesty and frank way of answering my questions and concerns. Thank you for answering my queries and request.

Date of experience: December 14, 2020
Brazil
1 review
0 helpful votes
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This is a very kind and nice support team
I like this and I will work here forever
Thank you so much

Date of experience: December 14, 2020
North Macedonia
1 review
0 helpful votes
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Windrawal support
December 14, 2020

I appriciate it the whole energy that they spend to help me to go easier to the process. Guys are great.

Date of experience: December 13, 2020
Egypt
1 review
0 helpful votes
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Perfect communication and hard working and very patient with me...

Date of experience: December 13, 2020
Colombia
1 review
0 helpful votes
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The team help me via support for recover my account afther of move to another country... Excellent platform for work online...

Date of experience: December 13, 2020