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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I just spoke to a Representative Jessica and she was very good! I had few doubts about the payment authentication and a perfect guidance was immediately given by her!
It was nice experience talking with the Debra and he helped me to solve my issues completely. He responded Ontime and talk very politely for traking my issues.
I encountered an issue with my account but was resolved speedily upon contacting the support team. It was a great experience with their level of understanding and willingness to help out.
I needed help in getting my Milestone account straightened out. I had really made a mess of things by confusing the projects and having the money go into the wrong Milestone account. Ashton D. Was really patient because we had to go through several steps to get my problem worked out. I was confused but he persisted until he got my problem solved. He was a big help.
Was really glad to have found this site. Covid was disrupting everything, but this online entry jobs helped alot. The daily payments were a god sent.
It's online. It's data entry jobs. There's no investment. It has daily payments. What's not to love.
Really kind and honest, gold hearten team. Finally freelancer team is very humanity team and salute for their service. Thank you. God may bless you team
I signed up, checked the site out for a few days just to see what it was all about. The site is riddled with bogus bids and people bidding pennies on the dollar for work. They obviously won't do a good job, but it makes it impossible to sift throught the opportunities and line up clients efficiently.
After only a few days, I requested a refund. They wouldn't give it to me! A one year subscription down the drain! Who doesn't give you at least a few days to try a site. TERRIBLE CUSTOMER SERVICE AND BUSINESS PRACTICES.
I am really happy with their support system. Freelancer support team was provided good solution. I am really appreciate for their helping.
That is very fantastic experience. Freelancer support team was provided good solution. I am really appreciate for their helping.
Nice talking all clear and good on supporting me, my problem all resolved
Excellent attention from Ashton.
He knew how to attend to the problem and answer my questions with a high level of detail and finally, he quickly and very kindly resolved my problem.
I'm earned per month more than $500. I'm very happy to work with freelancer website. Very nice online earning website. (freelancer.com)
Janika C. Is very kind and good supporter.
I like this supporter. And freelancer.com is very nice website.
Thank you.
I was making a follow up on my still unresolved issue with a locked fund. Janika, was friendly and accommodating, I liked her honesty and frank way of answering my questions and concerns. Thank you for answering my queries and request.
This is a very kind and nice support team
I like this and I will work here forever
Thank you so much
I appriciate it the whole energy that they spend to help me to go easier to the process. Guys are great.
Perfect communication and hard working and very patient with me...
The team help me via support for recover my account afther of move to another country... Excellent platform for work online...
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

