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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
2 reviews
3 helpful votes
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I was feeling very frustrated but my all time favorite Sabrina G. Helped and resolved my issue very fast and quickly. It was awesome support by Sabirna G. And i can't explain my pleasant experience in few words. Thanks once again.

Date of experience: December 27, 2020
Nigeria
1 review
0 helpful votes
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Very good assistance.
December 28, 2020

I just finished chat with freelancer staff called Debra for some my problems. He's very kind. Freelancer support team give me many helps. I really appreciate to him.

Date of experience: December 27, 2020
Indonesia
1 review
0 helpful votes
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Card Release Assistance
December 27, 2020

I am very happy and thank ELIJAH R, for helping with my card release problem. I really appreciate it because the response is very fast. The service is very polite and the words are very easy for me to understand. Once again thank you very much to ELIJAH R.

Date of experience: December 27, 2020
India
1 review
0 helpful votes
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Helpful
December 26, 2020

Resolved my issue with in a minute thanks for supporting

Date of experience: December 26, 2020
California
1 review
0 helpful votes
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Every individual, in the customer service department, is the most caring listener who understands and responds with the 'correct' solution. Thank you for all that you do and will continue to do for everyone!

Date of experience: December 25, 2020
IR
1 review
0 helpful votes
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I'm very happy with the detailed support from everybody on the team regarding my issues. Thank You guys

Date of experience: December 25, 2020
Indonesia
1 review
0 helpful votes
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Great jobs! Very good and fast response to help my problems. Hopefully it can be maintained. Thanks!

Date of experience: December 25, 2020
Ukraine
6 reviews
7 helpful votes
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I should state that this platform is good for a low season period just to earn money for Christmas holidays.

Date of experience: December 23, 2020
Romania
1 review
0 helpful votes
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High Quality Work
December 25, 2020

Very fast and clear explanation And the information's helped me alot
Thank you so much, Jennifer
Kind regards
Rani k.

Date of experience: December 23, 2020
India
1 review
0 helpful votes
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So nice talking with Ashton D
December 23, 2020

Its so nice to share my problem and get quick solution with Ashton D

Date of experience: December 23, 2020
Algeria
1 review
0 helpful votes
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Freelancer support member
December 23, 2020

Ashton D is very nice in communication and serious, He really helped me!

Date of experience: December 23, 2020
Pakistan
1 review
0 helpful votes
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Excellent Support
December 24, 2020

Freelancer.com support provides good quality of service...

Date of experience: December 23, 2020
Texas
1 review
0 helpful votes
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Barry N helped me with quick and fast responses. The customer rep helped retrieve the money that was supposed to go the winner that agreed to complete the handover as the first did not.

Date of experience: December 22, 2020
India
1 review
0 helpful votes
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Withdrawl Request Issue
December 23, 2020

Thanks, Janki uderstands what i need to know exactly, very appriciable. Thanks for your Janki. Like the services of freelacer.

Date of experience: December 22, 2020
Brazil
1 review
0 helpful votes
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Editing my Profile
December 23, 2020

The freelancer team is so fast to answering me exactly what I want, and that's make my problem solved so easy, thank you so much

Date of experience: December 22, 2020
Ukraine
1 review
0 helpful votes
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Excellent Support
December 23, 2020

Freelancer support are very fast and helpfull on solving issue in several aspect.
They solved my payment issue quickly and accurately.
I am very satisfied with freelancer support.

Date of experience: December 22, 2020
New Jersey
3 reviews
0 helpful votes
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Useful and productive
December 23, 2020

I find freelancing beautiful and very very. Very useful for people who cannot find official jobs out there!

Date of experience: December 22, 2020
Singapore
1 review
0 helpful votes
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I queried Admin what happened to the funds from my available balance that were deducted without my consent.

With excellent empathy, the Admin resolved my problem and refunded me all dormant fees deducted while I was away.

I promise I will reciprocate this goodwill to Freelancer and other bidding developers by actively creating new projects and actively engaging developers, with projects completed and fees pay to all, be it freelancer.com or the bidding developers.

Thanks for being so kind and understanding with empathy.

Will support Freelancer.com to be the Top site in the world, to reciprocate this goodwill back to this great company.

Date of experience: December 21, 2020
Portugal
1 review
0 helpful votes
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About the payment
December 22, 2020

The freelance support team always tries to help in the best possible way, for which I am very grateful. But I don't agree with many policies on the freelancer.com platform.

Date of experience: December 21, 2020
Turkiye
1 review
0 helpful votes
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My problem is solved
December 21, 2020

He solved my problem in a short time, and he provided me with lots of useful information

Date of experience: December 21, 2020