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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was feeling very frustrated but my all time favorite Sabrina G. Helped and resolved my issue very fast and quickly. It was awesome support by Sabirna G. And i can't explain my pleasant experience in few words. Thanks once again.
I just finished chat with freelancer staff called Debra for some my problems. He's very kind. Freelancer support team give me many helps. I really appreciate to him.
I am very happy and thank ELIJAH R, for helping with my card release problem. I really appreciate it because the response is very fast. The service is very polite and the words are very easy for me to understand. Once again thank you very much to ELIJAH R.
Resolved my issue with in a minute thanks for supporting
Every individual, in the customer service department, is the most caring listener who understands and responds with the 'correct' solution. Thank you for all that you do and will continue to do for everyone!
I'm very happy with the detailed support from everybody on the team regarding my issues. Thank You guys
Great jobs! Very good and fast response to help my problems. Hopefully it can be maintained. Thanks!
I should state that this platform is good for a low season period just to earn money for Christmas holidays.
Very fast and clear explanation And the information's helped me alot
Thank you so much, Jennifer
Kind regards
Rani k.
Its so nice to share my problem and get quick solution with Ashton D
Ashton D is very nice in communication and serious, He really helped me!
Barry N helped me with quick and fast responses. The customer rep helped retrieve the money that was supposed to go the winner that agreed to complete the handover as the first did not.
Thanks, Janki uderstands what i need to know exactly, very appriciable. Thanks for your Janki. Like the services of freelacer.
The freelancer team is so fast to answering me exactly what I want, and that's make my problem solved so easy, thank you so much
Freelancer support are very fast and helpfull on solving issue in several aspect.
They solved my payment issue quickly and accurately.
I am very satisfied with freelancer support.
I find freelancing beautiful and very very. Very useful for people who cannot find official jobs out there!
I queried Admin what happened to the funds from my available balance that were deducted without my consent.
With excellent empathy, the Admin resolved my problem and refunded me all dormant fees deducted while I was away.
I promise I will reciprocate this goodwill to Freelancer and other bidding developers by actively creating new projects and actively engaging developers, with projects completed and fees pay to all, be it freelancer.com or the bidding developers.
Thanks for being so kind and understanding with empathy.
Will support Freelancer.com to be the Top site in the world, to reciprocate this goodwill back to this great company.
The freelance support team always tries to help in the best possible way, for which I am very grateful. But I don't agree with many policies on the freelancer.com platform.
He solved my problem in a short time, and he provided me with lots of useful information
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

