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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Account re opening problems
January 10, 2021

I forgot to give the experience level of my skill
So i asked for help and
ASHTON D. Helped me from the support

Date of experience: January 10, 2021
Pakistan
1 review
0 helpful votes
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I had stumbled upon a difficult situation where the very first review on my profile was submitted incorrect, even though I had a very good time with my employer. The issue was caused mistakenly when employer forgot to tick the 'on budget' and 'on time' for my feedback, for which I had to consult team freelancer. They were very patient and understanding about the matter of my reputation and 6 different staff members actually intervened to resolve my issue. I am very happy with their support and discipline of communication. Because despite the issue I encountered was a mistake of my employer and was their responsibility, they still help me by contacting the employer on my behalf. Thank you team freelancer.

Date of experience: January 9, 2021
New York
1 review
0 helpful votes
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Withdrawing
January 9, 2021

Valentina helped me solve the withdrawing issue. She was calm and very helpful. VERY kind I'm pleased with the service.

Date of experience: January 8, 2021
Canada
1 review
0 helpful votes
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Freelancer support team took immediate action to cancel that project and refund me full. That is Awesome.

Date of experience: January 8, 2021
India
1 review
0 helpful votes
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Project Fee Assistance
January 8, 2021

Hi Team,

My experience with Freelancer till date since my joining is really one of the best professional experiences, especially the support team is really responsive and always provides helpful assistance on all kinds of issues.

Thank you.

Date of experience: January 8, 2021
New York
1 review
0 helpful votes
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If anyone wants to start freelancing this is the best website to kickstart your freelancing career. It allows everyone, there are no restrictions here about joining this website. The best thing about this site is it only takes a 10% commission fee on your earnings compared to another freelancing website which takes 20% commission.

Date of experience: January 7, 2021
Romania
1 review
0 helpful votes
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Support team
January 7, 2021

Very fast and reliable assistance, respectful team and fast resolve, feel free to contact the team with any issue!

Date of experience: January 7, 2021
Sri Lanka
1 review
0 helpful votes
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Superb.!
January 6, 2021

Representative was Janika C. Really appreciated the way of working and that was real quick. Great.!

Date of experience: January 5, 2021
Finland
1 review
0 helpful votes
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Great Experience.
January 6, 2021

I had fast support and communication with Macall, pleasure working at Freelancer.com, doing that for more than 3 years with much of success.

Date of experience: January 5, 2021
Israel
1 review
0 helpful votes
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Withdrawal Info
January 4, 2021

I was able to get the information I needed, and the person was clear and understandable.

Date of experience: January 4, 2021
Egypt
1 review
0 helpful votes
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Fast feedback and VERY helpful
January 4, 2021

It was fast simple and to the point, took no time!

Date of experience: January 4, 2021
Virginia
2 reviews
0 helpful votes
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Its all around a gem
January 4, 2021

Freelancer.com has developed milestone progress and a framework for dispute resolution to protect all
Posters for work and freelancers alike.
With comprehensive filters, you can always narrow down the list of applicants for your position and recruit someone directly by clicking the "Hire Me" button on their profile if you feel like they are the person for the job.

Date of experience: January 3, 2021
Australia
1 review
1 helpful vote
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Poor handling of issue
February 2, 2021

Freelancer.com was in our opinion unhelpful in assisting us to resolve an issue we had with a freelancer we hired through their web site.
Our impression is one of complete 'case less attitude'
Freelancer.com. Made it impossible for us to amend our review of the work done by the contractor we hired after it came to light that the freelancer was not able to complete the project in a satisfactory.
Manner. It took many, many emails which appear to have been bounced around several staff at freelancer none of whom appeared the slightest bit interested in resolving the issue promptly.
Eventually after a great many emails, we where able to gain an acceptable outcome.
However we have now found that an attempt to retrieve funds held by freelancer in our freelancer account, has been denied. The excuse offered beggars belief...
Our experience with this company as gone from bad to worse and would not hesitate to suggest that the company NOT be used to source any contactor work.

Date of experience: January 2, 2021
India
1 review
0 helpful votes
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Ashton D-Simple and best solution
January 2, 2021

I was tried only once and that problem is solved.
Thanks
Ashton D

Date of experience: January 2, 2021
Australia
1 review
0 helpful votes
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Great Support
January 1, 2021

I spoke with Deb E from General Support and was amazed and ever so grateful for the help given to me. It was confirmed that I had been scammed. Deb E was supportive and very clear about what I should be looking for. Thankyou, Deb E! Happy New Year!

Date of experience: January 1, 2021
Jordan
1 review
0 helpful votes
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Follow up emails
December 30, 2020

The follow up from freelancer team was timely and helpful in solving my problem in relationships registering

Date of experience: December 30, 2020
Colombia
1 review
0 helpful votes
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Based on my experience, Freelancer.com is the easier platform to work. Their design is clear and they have a nice support attention.

Date of experience: December 28, 2020
Portugal
1 review
0 helpful votes
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Josie G. Was really helpful in my request. She took the time to review my problem, listen to what I had to say and she actually helped me solved the issue I was facing!
Thumbs up to her, she's one of the best support members in freelancer.com

Date of experience: December 28, 2020
Malaysia
1 review
0 helpful votes
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Fast reply
December 28, 2020

Really help me a lot in solving my problem. Thank you for replying fast and I really appreciate it.

Date of experience: December 27, 2020
PS
1 review
0 helpful votes
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Your services are distinguished and wonderful,
You have a staff that deserves to be appreciated
Thank you all,
Best Regards

Date of experience: December 27, 2020