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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Review for Japhet C.
January 24, 2021

Japhet from Freelancer.com support team reached out and helped right away. Very friendly, well-mannered and sociable person!

Date of experience: January 22, 2021
Bangladesh
1 review
0 helpful votes
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Customer Support
January 24, 2021

Good customer support. Replies within a few hours. Very helpful and friendly talking. They understood my problem and gave me the right support. Keep up the good work!

Date of experience: January 22, 2021
Egypt
1 review
0 helpful votes
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Very good support team
January 24, 2021

I had an issue but Kimberly R helped me to solve it. They replied quickly and helped me in a quick professional way.

Date of experience: January 22, 2021
Canada
2 reviews
0 helpful votes
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Survey
January 22, 2021

It was a nice survey with good questions the question were intresting and fun the survey was nor too long nor too short

Date of experience: January 21, 2021
South Africa
1 review
0 helpful votes
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freelancer.com takes their fees from your paypal account before your client has paid in the contract fees agreed upon between yourself and the client. In my case, I lost $20 to freelancer, and did not get the $200 from a scammer client, to whom I delivered the work one day before the deadline. However, freelancer.com did not react in any satisfactory way to this breach-of-contract by my client and did not even want to pay back the $20! Unacceptable ethical behavior in my view! They advised to cancel the contract (and let the non-paying client get away with it), so that they can then pay back the fee they took from my paypal account. Well, I will still wait for their further steps before deleting my account with them. It is not acceptable that a platform can take money from your private accounts before having secured the deposit from your client.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2021
Kuwait
6 reviews
4 helpful votes
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I joined Freelancer for very long time and coudlnt hunt a project, iam a freelancer.
I found it hard and un fair in many cases. I wish there is a way to gain some projects.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2021
Texas
1 review
0 helpful votes
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Awesome support service
January 20, 2021

I was charged an unexpected fee by accepting a job from a client who was in violation of the site's terms. Orion A. Was very quick and efficient in helping me. He made me feel like the mistake was no problem to take care of on his end (and didn't make me feel silly or stupid for making such a mistake).

This was an A++ service experience. I wish all customer service reps could take lessons from yours.

Date of experience: January 20, 2021
California
1 review
0 helpful votes
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Orion A. Help with freud.
January 19, 2021

Very helpful. Fast response. What can someone want more. Gived also directions how not to do. Thanks Orion A.

Date of experience: January 19, 2021
South Africa
1 review
0 helpful votes
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Freelancer.com answered my question relating to my account with in a couple of minutes. The instructions were clear and easy to follow. Thank you!

Date of experience: January 19, 2021
Turkiye
1 review
0 helpful votes
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Good man
January 18, 2021

Good man good mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood mangood man

Date of experience: January 18, 2021
Pakistan
1 review
0 helpful votes
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Support centre
January 20, 2021

Thanks to Amy v for re opening my account. I am very thankful to Amy v for re opening my account which I have closed.

Date of experience: January 18, 2021
Bangladesh
1 review
0 helpful votes
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Recently had e issue with my account. The support team from freelancer.com came to the rescue the amount of time effort they have put on for helping me is just awesome. Thank you a lot for helping me. Hope we will work in the future like this also. Thank you a lot

Date of experience: January 15, 2021
Pakistan
1 review
0 helpful votes
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I was having a Support session with Lauren D, She helped me and gave me the exact solution to my concerned problem. Really appreciate her positive response and cooperation.

Date of experience: January 15, 2021
Germany
1 review
0 helpful votes
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Good support system, understand problem, of members.
If any one get trouble freelancer help them to resolve

Date of experience: January 15, 2021
India
1 review
0 helpful votes
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Excellent website
January 16, 2021

Apart from other freelancing websites this was so good because they have two options either you can go with contests or projects. Why this is so good because not every one will get opportunity in projects so they can show themselves through contests. Helping service is also nice.

Date of experience: January 15, 2021
Canada
1 review
0 helpful votes
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Helpful customer support
January 14, 2021

Customer support staff were friendly, understood what I wanted, and when I did followed their steps, everything was successful.

Date of experience: January 13, 2021
South Africa
1 review
0 helpful votes
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Great assistance
January 13, 2021

Raven B. (support agent) was very patient with all the questions and issues I had, very kind and attentious.
And was able to resolve the problems I had and remained online until it all got resolved, since it was a live chat.
Thank you so much...
I really appreaciate it

Date of experience: January 12, 2021
Kenya
1 review
0 helpful votes
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Lauren
January 11, 2021

Nice job platform with professional support staff, especially Lauren, she gave me the correct information I needed. Thank you

Date of experience: January 11, 2021
Ukraine
1 review
0 helpful votes
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Helpfull support
January 11, 2021

Lauren is a great assistant. She determines the issue of efficiency.
Her support was very helpful to me.

Date of experience: January 11, 2021
Turkiye
1 review
0 helpful votes
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Customer service
January 11, 2021

I had some questions. Thanks to all freelancer team. I appreciate your effort.and Mr Ashton D. Thank you.

Date of experience: January 10, 2021