Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow R S.
Unfollow R S.
Share Review
Report Review

5 Star Support
February 13, 2021

Active and Helpful support team. Finding Freelancer here is the fastest among top freelance network. Upgraded my project for recruitment and the freelancer.com staff got me the best development agency.

Date of experience: February 12, 2021
Paraguay
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

One of the things I appreciate the most of any site is a good Customer Support. I was experiencing some issues to verify my address in order to receive a wired transfer. For things like that it is always preferable to have someone with whom you can talk directly about the issue. Happily, they have to option of having a live chat session with someone from their support team. Hayley C., from their General Support team, patiently helped me to resolve the issue within just a few minutes. This experience increased my trust in the company and the service they provide.

Date of experience: February 12, 2021
Philippines
4 reviews
0 helpful votes
Follow Aihla O.
Unfollow Aihla O.
Share Review
Report Review

Good Site
February 13, 2021

Freelancer is a great site, consumers have rated this over 4 stars which means they are satisfied on the customer service

Date of experience: February 12, 2021
Sri Lanka
1 review
0 helpful votes
Follow Jude D.
Unfollow Jude D.
Share Review
Report Review

I had a few questions I needed answers for regarding verifying my profile and the agent assigned to me ( Jessica) was very helpful and provided clear answers to my questions. I am happy she was in charge of my case.

Date of experience: February 11, 2021
Bangladesh
2 reviews
0 helpful votes
Follow Shaminur R.
Unfollow Shaminur R.
Share Review
Report Review

I'm glad I found the opportunity to work as a Freelancer back in 2014. Many companies can build an online platform - as Freelancer did - but not many can pull off the Customer Service Side! That requires more than a few programmers and angel investors. I have been working with Freelancer for 7+ years and I am pleased with the support that I have received so far.

Well Done Freelance-Team! Wish you all great Success!

Date of experience: February 10, 2021
Israel
1 review
0 helpful votes
Follow sdfsdfsdf s.
Unfollow sdfsdfsdf s.
Share Review
Report Review

The customer support staff has been very responsive and helpful in resolving all issues on the site. I am very pleased with the customer support I have received on the site so far. A special shout out to Hayley and Avery, who are stellar in the customer support chats and really care about freelancers on the site. 5 stars!

Date of experience: February 8, 2021
Egypt
2 reviews
0 helpful votes
Follow Soliman A.
Unfollow Soliman A.
Share Review
Report Review

Questions regarding rating and feedback
February 27, 2021

It was a good experience asking Raven for Answers regarding my issue, she have explained it very clear and simple to me, I would like her to contact me in the future for assistance, thanks alot

Date of experience: February 6, 2021
Ukraine
1 review
0 helpful votes
Follow Oleg G.
Unfollow Oleg G.
Share Review
Report Review

Freelance in Ukraine
February 7, 2021

For EU clients to cheap countries expats from India, Philippines, etc. Service for those who drops the rates. To be paid in Ukraine you will loose arround

Date of experience: February 6, 2021
Oman
1 review
0 helpful votes
Follow Adhraa A.
Unfollow Adhraa A.
Share Review
Report Review

Fast helpful response
February 7, 2021

I like your service, It is helpful and fast. The guidance is well detailed, organized, and easy to understand.
Thank you

Date of experience: February 5, 2021
South Africa
1 review
0 helpful votes
Follow Lenon M.
Unfollow Lenon M.
Share Review
Report Review

Dispute with employer
February 2, 2021

Was awarded a job by an employer who required that I pay a deposit into their Skrill account. On notifying Freelancer, they quickly resolved the matter and closed the scammer's account.

Date of experience: February 1, 2021
Egypt
1 review
0 helpful votes
Follow Ahmed E.
Unfollow Ahmed E.
Share Review
Report Review

Thanks Chelsea
February 1, 2021

Amazing Experience, I had an interview with Chelsea for the blue verified badge. She was amazing, very helpful and really understanding.

Date of experience: January 31, 2021
Philippines
1 review
0 helpful votes
Follow Beatriz L.
Unfollow Beatriz L.
Share Review
Report Review

SUPPORT SERVICES
January 31, 2021

Fast response to my inquiries regarding website charges and policies. True to their commitment and kept me informed of what I should do regarding my concerns.

Date of experience: January 29, 2021
Illinois
1 review
1 helpful vote
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

On January 5,2021, I created a contest on freelancer.com. The contest was to design a logo for my real estate investment company. The 1st day I was so excited because I had so many entries that had came in. But after searching other websites I noticed that most of the designs were just duplicated logos with the name of my company placed with it. I notified freelancer.com about the issue and was told since it was a GUARANTEED contest that they were unable to do anything about it except to give me a "7 day extension" and a "top contest upgrade." I asked for the "Top contest upgrade" but at the end of the contest it was clear that it did nothing to help the situation. Every one of my top choices were unoriginal. The worst part is I had other contestants showing me proof and giving me links to find where the unoriginal so called designers were finding designs to use. But the people that were telling on others were doing the exact same thing. I know $317.74 doesn't sound like a lot but I would rather keep my money instead of throwing it away. I asked for a full refund but was only offered a "7 day extension" and giving a "TOP CONTEST UPGRADE." I declined and responded that I will make it my duty to warn others about this site.

Date of experience: January 28, 2021
California
1 review
0 helpful votes
Follow Griletsy R.
Unfollow Griletsy R.
Share Review
Report Review

Es una buena plataforma
January 27, 2021

Es una gran plataforma donde podremos generar ingresos gracias a nuestros conocimientos, podemos trabajar desde nuestra casa y es una maravillosa forma de poder estar a salvo en casa hoy en dia debido a la pandemia, esta pagina nos ofrece una buena iniciativa para que podamos trabajar y generar buenos ingresos. No es solo trabajar por hacerlo, es tambien ganar reputacion y mayor habilidad en nuestra rama de trabajo.

Date of experience: January 26, 2021
Egypt
1 review
0 helpful votes
Follow Mostafa A.
Unfollow Mostafa A.
Share Review
Report Review

I'm so grateful to all members of the support team as they are really helpful, cooperative, reliable and hard-working.
I thank you so much for your great assistance and support for me, which make me gain experience and knowledge I don't know before. I mean that they are also instructive.

Date of experience: January 25, 2021
Canada
1 review
0 helpful votes
Follow Denroy N.
Unfollow Denroy N.
Share Review
Report Review

Professional services
January 25, 2021

Freelancer.com is a great place to get freelancing jobs and they have systems in place to actually detect potential scams. I will continue to use this platform and I will continue to recommend it to other people.

Date of experience: January 24, 2021
France
1 review
0 helpful votes
Follow Ilyes M.
Unfollow Ilyes M.
Share Review
Report Review

Support service
January 24, 2021

Very quick, methodical, complete and polite answers! Great customer service.
They have managed to help me within 24h and solve all my issues.

Date of experience: January 22, 2021
New York
1 review
0 helpful votes
Follow Nicholas C.
Unfollow Nicholas C.
Share Review
Report Review

Support with Kelvin R
January 24, 2021

I had a misunderstanding about a contest I created and Kelvin R assisted me with my concern. They were very understanding and without any conflict was able to assist me. I couldn't have asked for anything more from my experience with Kelvin!

Date of experience: January 22, 2021
Georgia
1 review
0 helpful votes
Follow Elene A.
Unfollow Elene A.
Share Review
Report Review

Review for Japhet C.
January 24, 2021

Japhet from Freelancer.com support team reached out and helped right away. Very friendly, well-mannered and sociable person!

Date of experience: January 22, 2021
Bangladesh
1 review
0 helpful votes
Follow Zubayer R.
Unfollow Zubayer R.
Share Review
Report Review

Customer Support
January 24, 2021

Good customer support. Replies within a few hours. Very helpful and friendly talking. They understood my problem and gave me the right support. Keep up the good work!

Date of experience: January 22, 2021