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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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He helped me overcome a tough situation. His name was Lauren D.

Date of experience: March 3, 2021
New York
1 review
0 helpful votes
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The Best as always. I love Freelancer.com. Your team is always so helpful in resolving any challenges. Thank you!

Date of experience: March 3, 2021
Germany
1 review
0 helpful votes
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Very helpful.
March 3, 2021

Very helpful and quick resolution of my issue through the live chat on the website.

Date of experience: March 3, 2021
Bulgaria
1 review
0 helpful votes
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Great Customer Service
March 3, 2021

I had a problem with my trial, because I forgot to cancel it and was going to be charged but it was quickly resolved by the customer team (Thanks to Mr. Cipris). I appreciate it.

Date of experience: March 3, 2021
Egypt
1 review
0 helpful votes
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Milestone problem
March 3, 2021

He helped me to understand the problem and to know how to solve it.

Date of experience: March 2, 2021
Philippines
1 review
0 helpful votes
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Happy Client
March 3, 2021

Josie was quick to respond and clearly explained to me regarding the concern I brought her up.

Date of experience: March 2, 2021
Hong Kong
1 review
0 helpful votes
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Very useful!
March 3, 2021

Their suggestion is very useful, my problem was solved, thanks very much!

Date of experience: March 2, 2021
Mexico
1 review
0 helpful votes
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Great immediate customer service
March 3, 2021

As a new member of this platform. I was closed to be scam but I request customer service and I got immediate assistance. Thank you Sabrina G. For your immediate intervention and your great customer service.

Date of experience: March 2, 2021
Malaysia
1 review
0 helpful votes
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Fast response and helpful
March 2, 2021

Jethro M. Provides good support and fast response.

Date of experience: March 2, 2021
GB
1 review
0 helpful votes
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I had Nichloas
March 2, 2021

Very Easy to sort out my request for a refund. No fuss

Date of experience: March 2, 2021
Egypt
1 review
0 helpful votes
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Had a concern and Raven B. Was assigned to my chat. He was very helpful and efficient.

Date of experience: March 2, 2021
India
1 review
0 helpful votes
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Best
March 2, 2021

It was good to intract with helper nice job
Amazing site to work

I will definitely recommend my friends to check the freelancer

Date of experience: March 2, 2021
Brazil
1 review
0 helpful votes
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Great service, they solved my problem efficiently, a false employer tried to deceive me and I asked for support help, they helped me immediately.

Date of experience: February 28, 2021
Hungary
1 review
0 helpful votes
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Great Support!
February 26, 2021

I had the best experience ever with Cupin M. A really professional and helpful agent, who takes the extra time and effort to solve the problem, with great manner! Highly recommended! Thank you again!

Date of experience: February 26, 2021
Nigeria
1 review
0 helpful votes
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Helpful
February 26, 2021

Freelancer has helped meet different people who have helped me complete my projects. It's easy to hire freelancers too.

Date of experience: February 24, 2021
India
1 review
0 helpful votes
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Really helpful
February 24, 2021

Thanks Willard cipris for your valuable help really appreciate your response you done a good help bro

Date of experience: February 24, 2021
Canada
1 review
0 helpful votes
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The support team acts very quickly and tries to solve the problem as soon as possible. Their efforts, special Gareth U., are commendable.

Date of experience: February 23, 2021
Poland
1 review
1 helpful vote
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Good support
February 21, 2021

I met kelvin support member.
Kelvin have good understanding and very correct.
I thanks again for his understanding.

Date of experience: February 19, 2021
Nigeria
1 review
0 helpful votes
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I was contacted by a freelancer agent from the Verified freelancer program and was offered an opportunity to become a verified freelancer.
The agent (MaCall) even provided me with other options for payment of the Verified freelancer fee.
I am satisfied with his support and will raise the fee and continue with the Verified freelancer program.

Date of experience: February 18, 2021
India
1 review
0 helpful votes
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5 Star Support
February 13, 2021

Active and Helpful support team. Finding Freelancer here is the fastest among top freelance network. Upgraded my project for recruitment and the freelancer.com staff got me the best development agency.

Date of experience: February 12, 2021