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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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About card authentication doubt
March 5, 2021

First of thanks to the support team and they cleared my doubts about the card authentication issue. Thanks a lot.

Date of experience: March 5, 2021
Germany
1 review
0 helpful votes
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Support was helpfull
March 5, 2021

Lauren D. From Freelancer.com's support team was very kind and helpful.

Date of experience: March 5, 2021
Germany
1 review
0 helpful votes
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Good
March 5, 2021

Its good for me because you help me when i need. This is really a good platform with you people who solve the problems.

Date of experience: March 5, 2021
Romania
1 review
0 helpful votes
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Login issue
March 5, 2021

I had some login issues, I had contact the freelancer support team (via contact on the website) to tell them about and the next day somebody answered to guide me. Meanwhile my problem disappeared, but I do appreciate their prompt response.

Date of experience: March 5, 2021
Louisiana
1 review
0 helpful votes
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Horrible
April 4, 2021

I did not have a good expeience with the support staff. It seems like they do not know whats going on. It is difficult to make a deposit from out of country. There must be a better way! The freelancers are awesome. I love the service. Billing support, not so much

Date of experience: March 5, 2021
Egypt
1 review
0 helpful votes
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Supportive and fruitful chat
March 5, 2021

I have asked about a contest and there was an immediate response

Date of experience: March 5, 2021
India
1 review
0 helpful votes
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Polite, professional and fast resolution. Keep it up :)

Date of experience: March 4, 2021
VE
1 review
0 helpful votes
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Perfect assistance, kind and professional. He was solving my inquiry very fast.

Date of experience: March 4, 2021
Bermuda
1 review
0 helpful votes
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It was quick and helpful and I was happy to know I did not loose my artwork.

Date of experience: March 4, 2021
Argentina
1 review
0 helpful votes
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Raven was very helpful
March 4, 2021

I didn't get any answer when I opened a ticket, but through the chat with Raven, I got the help I needed.

Date of experience: March 4, 2021
Pakistan
1 review
0 helpful votes
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Freelancer is name of Excellence AS it always Resolves my issue.
The person Assign to me For resolving my Issue is Very Helpful As it can Listen to me Carefully and Resolve my issue. I am very satisfied with that Person.

Thanks Alot for Resolving my Issue.

Date of experience: March 4, 2021
Ukraine
1 review
0 helpful votes
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Perfect help
March 4, 2021

Very fast and experienced help. Thank you! My problem solved by good agent

Date of experience: March 4, 2021
Ukraine
1 review
0 helpful votes
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Refund
March 4, 2021

Everything is cool, I received help and I am so glad for my supporter

Date of experience: March 4, 2021
Egypt
1 review
0 helpful votes
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Good support service
March 4, 2021

I had a problem with a client review and they helped me to fix it in no time.
Thanks

Date of experience: March 4, 2021
New Jersey
1 review
0 helpful votes
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On both occasions when I sought clarification about how the Freelancer website works, I received prompt replies that have made this process of learning the ropes a lot easier. In addition to full explanations addressing my specific questions, Freelancer customer service agents provided links that further elaborated on key related topics, and that extra wealth of information is very much appreciated.

Date of experience: March 4, 2021
India
1 review
0 helpful votes
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Thanking you
March 4, 2021

I'm pleased with your reply thank you... Hoping you may help a bit faster...

Date of experience: March 4, 2021
Turkiye
1 review
0 helpful votes
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Helpful Angel
March 4, 2021

Wonderful person. Patient. Clever. Helpful. Highly recommended.

Date of experience: March 3, 2021
Malaysia
1 review
0 helpful votes
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Good support from Maddox
March 4, 2021

He gave clarity to resolve my problem. He provide links for further information.

Date of experience: March 3, 2021
Philippines
1 review
0 helpful votes
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I had read it in the T&Cs, but wanted to check with a live agent just to be sure, since this is the first time I had communicated with a potential employer for a project. It turned out that it indeed wasn't allowed and the reason why I couldn't reply to their messages anymore was because their accounts have been deleted. Debra reassured me that the projects have been deleted as well as their accounts because they were in violation. I appreciate how quickly Freelancer acted upon it. As a remote worker but a first-time Freelancer user, it gives me confidence to know that the website takes care of its freelancers.

Date of experience: March 3, 2021
Philippines
1 review
0 helpful votes
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Very helpful
March 4, 2021

Josie G. Has been a great help, he/she explained it very well.

Date of experience: March 3, 2021