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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I almost carried away. Theres a lot of scammer in this app please monitor your employer if its fraud or real one. Hope you resolve this problem.
Undoubtedly the customer service is very excellent, they have always given me good advice and information when I do not understand something.
The agent was very helpful. Appreciating.
Solved my issue with ease.
Very fast and helpful people there to work for other people... Love it
I've been working with freelancer for a long time. It's good site to work with. However, they take fee from both employer and freelancer. And for the fixed budget project, they take fee as advance as soon as a freelancer accept the project, however they can take the fee when transaction is done. Sometimes freelancer is unable to complete work and we need to ask for the refund and freelancer's refund policy is quite awesome.
Overall, I had a great experience working with freelancer.
You ca try it too.
It is also good to include everyone in one place, a better experience, and a quick and easy use
Thank you. This was an experience that had a unique character and easy...
I want to start with my one and only good feedback about freelancer.com. The help desk team works so hard to help and assist you. I'm saying this first cause if you'll ever sign up to that website as an employer YOU'LL DEFINITELY NEED a lot of CUSTOMER SUPPORT. That's because the website policies are not making things easier for anyone.
The main problem is once you put your money in escrow you may never get it back. Although the idea of it is for the employer to be able to get unsatisfied with the service they got from the freelancer and get their money back safely in the first place, it's nothing more than just an idea. Because the website doesn't care if the freelancer that you're working with is a scammer, not helping/replying to you, or the products they've been sending was stolen, corrupted and not working. When you dispute on the job to get your money back, they put you and the freelancer on an "endless argument" page for a week with no authority to decide. If you want to involve an authority you have to pay ANOTHER fee. And after all of that you may still never get your money back! You do one step wrong, BAM! The money went to the freelancer. You answered a day late BAM! Your money is stolen again. They're getting every chance to give the money to the freelancer ignoring all the facts that you put on that useless dispute page. Cause you haven't pay the extra fee for them to CARE yet!
The site management should be a lot more careful about the scammers. That's because you don't understand as an employer who is a scammer. Why? Cause employers can't even leave bad comments on freelancers if they have disputed on the job!
I DON'T RECOMMEND getting into those endless processes and scams, it's not worth it. It's was good idea to make employers and freelancers meet on a safe platform, but freelancer.com hasn't been anything more than being just an idea. And they've ruined that idea too.
As an employer and job owner myself I know how much value you should give to your PAYING CUSTOMERS. I give that value myself but I haven't been receiving it from freelancer.com. Only the Customer Support was trying to help you but the things they can do for you is super limited. So don't count on that. The whole thing is to cover for freelancers in my experience.
Very kind and professional :) She was a great help to me, a hope the problem will be solved.
Very good, she even sent me some links about scams.
Guide me through with links and all was very help full
Very happy with his or her support
I have been working as a freelancer in Freelancer.com.
A few days ago I faced some problems in my project and needed to ask help from support team.
I contacted to live session and met one guy - Jethro, frelancer support stuff.
In spite of busy time, he kindly assisted me to avoid risks and violations.
Totally I requested 3 times live chat, always he leaded me professionally.
Highly recommend him.
Lyndon is very helpful and solved my issues quickly and correctly.
I had problem with scam profile and Janika C. Helped me very fast, resolve problem in 10 min., very professional help and very quick responds... thank you
I've noticed a transaction which I didn't make, and understood after that it was the fee from an accepted project, fee that converted automatically in my currency. Thank you for your support.
First of thanks to the support team and they cleared my doubts about the card authentication issue. Thanks a lot.
Lauren D. From Freelancer.com's support team was very kind and helpful.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

