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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Freelancer Support Team
April 6, 2021

I almost carried away. Theres a lot of scammer in this app please monitor your employer if its fraud or real one. Hope you resolve this problem.

Date of experience: March 7, 2021
Colombia
1 review
0 helpful votes
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Excellent Attention
March 7, 2021

Undoubtedly the customer service is very excellent, they have always given me good advice and information when I do not understand something.

Date of experience: March 7, 2021
India
1 review
0 helpful votes
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The agent was very helpful.
March 7, 2021

The agent was very helpful. Appreciating.
Solved my issue with ease.

Date of experience: March 7, 2021
NL
1 review
0 helpful votes
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Information required
March 7, 2021

Question answered to my satisfaction quickly and efficiently.

Date of experience: March 7, 2021
Ghana
1 review
0 helpful votes
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Greatly satisfied
March 7, 2021

Response was timely and detailed to clear my doubts

Date of experience: March 7, 2021
Italy
1 review
0 helpful votes
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Very helpful and refund my first project fee. Very good community and resolve my project fee problem.

Date of experience: March 7, 2021
Bangladesh
1 review
0 helpful votes
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Very fast and helpful people there to work for other people... Love it

Date of experience: March 6, 2021
India
1 review
0 helpful votes
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I've been working with freelancer for a long time. It's good site to work with. However, they take fee from both employer and freelancer. And for the fixed budget project, they take fee as advance as soon as a freelancer accept the project, however they can take the fee when transaction is done. Sometimes freelancer is unable to complete work and we need to ask for the refund and freelancer's refund policy is quite awesome.
Overall, I had a great experience working with freelancer.
You ca try it too.

Date of experience: March 6, 2021
Egypt
1 review
0 helpful votes
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Choose the best
March 8, 2021

It is also good to include everyone in one place, a better experience, and a quick and easy use
Thank you. This was an experience that had a unique character and easy...

Date of experience: March 6, 2021
Turkiye
1 review
0 helpful votes
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Scammer Freelancers' Nest
April 5, 2021

I want to start with my one and only good feedback about freelancer.com. The help desk team works so hard to help and assist you. I'm saying this first cause if you'll ever sign up to that website as an employer YOU'LL DEFINITELY NEED a lot of CUSTOMER SUPPORT. That's because the website policies are not making things easier for anyone.

The main problem is once you put your money in escrow you may never get it back. Although the idea of it is for the employer to be able to get unsatisfied with the service they got from the freelancer and get their money back safely in the first place, it's nothing more than just an idea. Because the website doesn't care if the freelancer that you're working with is a scammer, not helping/replying to you, or the products they've been sending was stolen, corrupted and not working. When you dispute on the job to get your money back, they put you and the freelancer on an "endless argument" page for a week with no authority to decide. If you want to involve an authority you have to pay ANOTHER fee. And after all of that you may still never get your money back! You do one step wrong, BAM! The money went to the freelancer. You answered a day late BAM! Your money is stolen again. They're getting every chance to give the money to the freelancer ignoring all the facts that you put on that useless dispute page. Cause you haven't pay the extra fee for them to CARE yet!

The site management should be a lot more careful about the scammers. That's because you don't understand as an employer who is a scammer. Why? Cause employers can't even leave bad comments on freelancers if they have disputed on the job!

I DON'T RECOMMEND getting into those endless processes and scams, it's not worth it. It's was good idea to make employers and freelancers meet on a safe platform, but freelancer.com hasn't been anything more than being just an idea. And they've ruined that idea too.

As an employer and job owner myself I know how much value you should give to your PAYING CUSTOMERS. I give that value myself but I haven't been receiving it from freelancer.com. Only the Customer Support was trying to help you but the things they can do for you is super limited. So don't count on that. The whole thing is to cover for freelancers in my experience.

Date of experience: March 6, 2021
Serbia
1 review
0 helpful votes
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Great support
March 6, 2021

Very kind and professional :) She was a great help to me, a hope the problem will be solved.

Date of experience: March 6, 2021
Argentina
1 review
0 helpful votes
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Very helpful - Lauren D.
March 6, 2021

Very good, she even sent me some links about scams.

Date of experience: March 6, 2021
Malaysia
1 review
0 helpful votes
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Best
March 6, 2021

Guide me through with links and all was very help full
Very happy with his or her support

Date of experience: March 6, 2021
Kazakhstan
1 review
0 helpful votes
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Nice live chat session service
March 6, 2021

I have been working as a freelancer in Freelancer.com.
A few days ago I faced some problems in my project and needed to ask help from support team.
I contacted to live session and met one guy - Jethro, frelancer support stuff.
In spite of busy time, he kindly assisted me to avoid risks and violations.
Totally I requested 3 times live chat, always he leaded me professionally.
Highly recommend him.

Date of experience: March 6, 2021
Bangladesh
1 review
0 helpful votes
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Membership
March 6, 2021

She really great. I am really happy.
Thank you, thank you so much

Date of experience: March 5, 2021
Bangladesh
1 review
0 helpful votes
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Thank you Lyndon
March 6, 2021

Lyndon is very helpful and solved my issues quickly and correctly.

Date of experience: March 5, 2021
Serbia
1 review
0 helpful votes
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Problem with money
March 6, 2021

I had problem with scam profile and Janika C. Helped me very fast, resolve problem in 10 min., very professional help and very quick responds... thank you

Date of experience: March 5, 2021
Romania
1 review
0 helpful votes
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Misunderstood transaction
March 5, 2021

I've noticed a transaction which I didn't make, and understood after that it was the fee from an accepted project, fee that converted automatically in my currency. Thank you for your support.

Date of experience: March 5, 2021
India
1 review
0 helpful votes
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About card authentication doubt
March 5, 2021

First of thanks to the support team and they cleared my doubts about the card authentication issue. Thanks a lot.

Date of experience: March 5, 2021
Germany
1 review
0 helpful votes
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Support was helpfull
March 5, 2021

Lauren D. From Freelancer.com's support team was very kind and helpful.

Date of experience: March 5, 2021